
What and How Will You Learn? Who Should Take This Course? Course Contents
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What is Quality? What does quality means? Industry standard definition of quality? Quality dimensions, Quality of design, Why is quality important?
Industry standard definition of Quality management, Quality management process, Why quality management?
The Rise of Quality, The Fall of Quality
W. Edwards Deming, Joseph M. Juran, Philip B. Crosby, Ishikawa Kaoru, Taguchi Genichi, Armand V. Feigenbaum
TQM Info-graphic, Elements of Total Quality Management (TQM), Oakland’s TQM Model, TQM in Different Culture, Traditional Organisational Culture vs. TQM
Quality Design, Q Function Deployment, QFD Main Steps, Benefits of QFD, Failure Mode, Effect and Criticality Analysis (FMECA),
Process maps, Check sheets, Histograms, Scatter plots, Control charts, Cause and effect diagrams, Pareto analysis
What is Cost of Quality, CoQ Models, Prevention-Appraisal-Failure Model, CoQ vs Quality Awareness, CoQ in TQM, Process Cost Model, Cost of Conformance (CoC) and Cost of Non- Conformance (CoNC)
Effectiveness, Efficiency, Quality, Productivity, Impact
Statistical Quality Control, Mean, Median, Mode , Range, Standard Deviation,
Process Variation, Random Variation, Special Causes, Predictable and Unpredictable Variation, Control Chart, Upper Control Limit, Lower Control Limit, Accuracy and Precision, Cp - the process capability index, Cpk - the location index
Six Sigma, DMAIC, Sigma Performance Standards
What is Risk, Types of Risk in a Business, Risk vs. Uncertainty, Probability
Risk Management Process, Benefits of RM, Challenges of RM, RM Best Practices
Risk averse, Risk seeker or taker, Risk neutral, Risk tolerant
Risk Management Planning, RM Plan Contents
Source of Risk, Risk Identification, Risk Identification Tools, Analogy, Post-It, Brainstorming, Interviewing, Delphi Techniques, SWOT
External Risk, Internal Risk
Risk Analysis, Problems with Estimating Risk
Expert Judgement, Probability Impact Matrix, Failure Mode and Effects Analysis, FMEA Register, Top 10 Risk Item Tracking
Why Quantitative Risk Analysis?
aka Expected Monetary Value (EMV)
aka Tornedo Diagram
aka Monte Carlo
aka 3 Scenarios
Risk and Quality - the two most important elements of any project, is often times overlooked or under-implemented, leaving organisations vulnerable and unprepared. In today's challenging work, no project is immune from Risk and Quality issues. Therefore, it is imperative to be aware to key Risk and Quality issues to be able to respond to project changes.
This course will provide you with the fundamental concepts necessary to understand the function of Risk and Quality and help you to:
Get Practical - Understand the concept of Risk and Quality Management
Develop New Skills - Learn how to implement Risk and Quality Management Tools and Techniques in any project
Learn from the Best - From very simple to complex explanation.
Some of the key elements of this course are:
Quality: Total Quality Management (TQM), Quality Function House (QFD), House of Quality, Ishikawa 7 Tools, Failure Mode Effect Criticality Analysis (FMECA), Cost of Quality, Prevention-Appraisal-Failure Cost (PAF) Statistical Quality Control, Statistical Process Control (Cp and Cpk), Accuracy & Precision, Taguchi Loss Function, Sig Sigma, DMAIC etc.
Risk: Risk Management, Risk Planning, Risk Identification, Qualitative Risk Analysis, Quantitative Risk Analysis, Decision Tree, Sensitivity Analysis, PERT, Tornedo Diagram, Probability Analysis, Risk Response, Risk Monitor, Enterprise Risk Management (ERM)
The course will benefit the learners from all walk of life, but primarily the following group will be hugely benefited
Project Managers
Software/Full Stack Developers
Manufacturing Engineers
Product Owners/Designers
Business and Project Management Students
This course is inclusive of knowledge area relevant for various Project Management / Risk Management / Quality Management Certification (e.g. PRINCE 2, PMI)
Only tools and techniques that are established by Risk and Quality bodies and are widely accepted as standards across various organisations, included in this course.
Any question, please get in touch.