Human-Centered Risk Management Beyond the Limits of AI

Self-awareness is a fundamental part of emotional intelligence and risk management.  This lecture considers the importance of self-awareness and the benefits that come from being more self-aware.

Self-awareness can be developed. This lecture covers some methods that you can consider to develop your self-awareness.

One of our most basic beliefs has to do with our mindset.  A fixed mindset assumes that our character, intelligence, and creative ability are static and can’t be changed in any meaningful way.  A growth mindset thrives on challenge and sees failure as an opportunity for growth.

This lecture explores the two mindsets and how they drive behaviour.

This lecture reviews why emotions are so important in our lives and are a fundamental part of everything that we do.

Emotional triggers and hot buttons can drive unwanted, unproductive behaviours.  This lecture considers ways that you can recognise and manage your emotional triggers for more productive outcomes.

For many years emotions were thought of as being superfluous to decision making. We now know that this view was flawed. This lecture covers the reasons why emotions are so important in decision making.

Intuition is a key part of risk management yet is often dismissed or overlooked as being irrational and unreliable.

This video examines how human insight, experience, and emotional awareness guide risk decisions in ways AI cannot match. It highlights the uniquely human ability to combine data with intuition and context for sound judgment.

Mapping your emotions and moods by considering how aroused you are along with how pleasant your feelings are will give you some useful information that will help with your emotional intelligence.

This lecture looks at how you can use the method of mapping your emotions and moods on a grid to manage stress more effectively.

Motivation is an integral part of emotional intelligence.  It can be a complicated component and is often ignored or overlooked.  This lecture investigates the role of motivation in risk management.

Motivation can be either intrinsic (internal) or extrinsic (external).  Both are important to consider in risk managemnt.

Motivation supports a culture of risk awareness, whilst trust empowers teams to identify and address risks more effectively.

Empathy is a component of emotional intelligence and underpins successful outcomes in risk and project management. 

This video shows how understanding and responding to emotions helps build trust, reduce resistance, and strengthen relationships for effective stakeholder engagement.

Listening is one of the most important components (if not the MOST important) of good communication and risk management with empathy.  This lesson covers effective listening and poor listening skills.  

This video investigates what hinders people's inability to listen and the detrimental impact of poor listening skills can have on effective communication.

This video provides ways to develop the key listening skills of attention, curiosity, and empathy that are vital to improve relationships, encourage openness, and support effective leadership.

Journalling is the practice of writing in a diary or journal about the thoughts, feelings and physical sensations that come up in connection with life events. It is a useful tool to use as a risk manager or project manager.

Questioning is a basic technique that is used in managing risk, so we take the opportunity in this lesson to look in depth at the type of questions that can be used and when and why they are helpful.

A project manager working with and managing risk needs to be able to ask constructive, relevant, powerful questions.  This lecture explores how you can use questions to have a dramatic effect and result in a deeper exploration of issues.

This is a practical activity that will help you to think about how you are using your emotional intelligence in risk management and what other people think.  

You are going to be asked to rate some competencies of your emotional intelligence and get someone else to rate your competencies as well.  Comparing how you score yourself and comparing this with how someone else scores you will give you some very useful information.

Ideally, complete this activity with someone you trust at work.

If you are going to get the best out of this course, it is important that you complete this practical activity!  

(I know that it is very easy to ignore this but you will not develop your emotional intelligence from just watching the video lectures!)

This lectures explore why understanding biases in risk management ensures clear judgment and avoids blind spots.

This lecture gives an overview of the affect heuristic, which is a mental shortcut where emotions heavily influence our decisions and risk assessments.

Biases can drive conflict.  Using emotional intelligence appropriately doesn't mean that conflict won't arise, it just means that it can be managed more effectively. 

This lecture explores some of the best ways to work with conflict when it arises in risk management.

This lecture considers some of the key factors and questions to consider when working with issues that are impacted by conflict and trust. 

This lesson considers trust as a component of building healthy relationships and its role in building teams.

This video explores why emotional intelligence and human judgment remain vital in managing risk, highlighting the skills that leaders bring beyond the reach of artificial intelligence.

Artifical Intelligence (AI) is being increasingly utilised to support risk management decisions.  This lecture explores the future where AI can be effectively used alongside emotional intelligence to drive human performance in managing risk and managing projects.

This video will help you if you are having issues accessing your Certificate of Completion.