
Apply the formula of customers × average spend × gross margin to grow retail profit, and explore 10 percent gains in customers, spend, and margin with inexpensive, easy-to-implement ideas.
Retail has shifted online due to covid, with shoppers researching and using click and collect. Build a strong online presence with a website, social media, and search engine optimization.
Discover how bricks and mortar survive online competition by leveraging tactile experiences, expert staff advice, and instant gratification, while turning shopping into sensory, experiential journeys.
Differentiate your retail business by choosing a niche or point of difference, become the preferred supplier, and craft an image that communicates what you actually sell.
Explore subscription retail as a new model with fixed monthly pricing and regular product deliveries; consider shifting thinking and logistics, with examples in fashion, grooming, food, and pharmacy.
Explore growing your customer spend before growing customer count, by optimizing store layout and merchandising to present products effectively and encourage higher spend.
Discover a store layout that prioritizes sales, featuring 45-degree gondola aisles and impulse items on gondolas. Place core items on walls, highlight specials in red areas, and optimize gondola ends.
Reduce the range to boost sales; a 24-flavor display attracts attention but lowers purchases compared with six flavors, illustrating the fallacy and echoing the art of choosing.
Rank products by sales and apply the 80/20 rule to allocate shelf space and focus on the top performers to boost overall retail sales.
merchandise by use, not brand, grouping products for stress and fatigue and cereals like cornflakes and muesli by use; avoid brand-blocked shelves and cardboard supplier displays.
Place the most profitable items at eye level and less profitable ones at the bottom to boost sales, with up to 200% increases when moved to eye level.
Discover six practical ways to clear dead stock. Run short, heavily discounted sales, try stock swaps, host raffles or donate to charity, and discard unsellable items.
Explore pricing strategies, self-selection, and product presentation to boost customer spend, building on store layout insights from the previous section to drive higher purchases.
Price products by benchmarking against competitors, avoid being the cheapest or the dearest, and present clear, easy-to-compare prices to influence buyer perception and boost sales.
Encourage self selection by merchandising by use, placing products at eye level with clear category labels, pricing well, and leveraging companion sales to boost purchases.
Explore how urgency drives retail sales through limited-time offers, bold signage, and stock warnings, while emphasizing credibility by delivering on promises.
Emphasize what's in it for me, not the item, by communicating emotional benefits and personal value to drive retail growth.
Explore how specific sales words drive choice, from free and exclusive to guaranteed and limited time, and how value pack and long lasting imply real benefits in product presentation.
Grow your customer count by applying proven promotional activities and loyalty programs that bring in more customers in the first six and encourage them to return.
Do not discount to recover customer counts; margins must stay around 30 percent. Focus on existing customers by increasing their visit frequency, turning loyalty into growth.
Discover the perfect promotion: a 100 percent measurable, pay-for-performance strategy that relies on social media. Learn to target audiences by location, demographics, and interests, and pay only for engagement.
true loyalty programs build a customer database, track trade patterns, and identify top customers. they drive loyalty through membership perks, exclusive events, and personalized communications.
Leverage your database as your greatest asset to drive loyalty, informed by range, location, brand, and team, while using SEO, social media, and email marketing to grow.
Leverage email as a powerful marketing tool for customer management and loyalty by sending valued, non-price emails and tailoring newsletters to reader interests.
Section five reveals that the on-floor team drives new customer growth and loyalty more than promotions alone.
Identify the customer's problem quickly by asking targeted questions, then guide them to the right solution to boost sales and build trust.
Become the guru by empowering staff to educate customers through authentic video content, leveraging social media and YouTube to showcase expert insights and practical how-to guidance.
Deliver quick, impromptu in-store seminars that demonstrate products and answer questions, drawing crowds and boosting sales across any retail setting; capture and share the demo on social media for reach.
Learn four practical ways to improve gross margin: optimize terms of trade, buy by sales levels, negotiate shelf space, and run time-limited promotions.
Conclude the course by applying its concepts to staff training, align your team for impact, and share questions, comments, and ideas for future programs.
Lockdown has had such a catastrophic impact on retail that many stores have not reopened. But for those who have, and ones that were not affected, it is critical to have a clear growth strategy.
Millions of people bought goods online for the first time and enjoyed the time-saving experience. How does this impact on bricks-and-mortar stores? Add to this the dramatic impact of social media as the main source of news now.
This course offers ways to grow the profits of your retail business in the increasingly challenging trading environment. While some of the ideas are new, some are tried and true, but which now need to be approached with a renewed vigor.
In this course, you will learn:
The 3-part formula for growing a retail business - being growing customer spend, growing customer numbers, and growing gross margin on the items you sell
Practical, inexpensive, easy-to-implement ways to grow your store profits
How it's the 'little' things that can make the biggest difference
Why having a strong online presence is now critical to all retail (and not expensive to achieve)
Videos in this course are short and each one can be isolated for use at a staff training session
Who is Paul Watkins? I have owned and franchised a retail group as well as co-founded a retail support group. I have seen the good, bad, and ugly of retail growth efforts, and if one thing stands out, there is never a 'king hit' that will double customer numbers. Sustainable growth comes from incremental improvements in the key areas that are easy to control. I have won national awards for marketing and have been a consultant and conference speaker to retail for over three decades.
This course is light on theory and heavy on practical tips and growth tactics. I'd love to see you in the course and hear your feedback.