What you'll learn

How to determine the root causes of conflicts
The reasons why people struggle to resolve conflicts
The insights needed to uncover the true nature of a conflict
Experience in handling a present time conflict

Course content

6 sections • 6 lectures • 30m total length

Introduction2:37
Conflict is inevitable, but it need not lead to destructive outcomes. Conflicts can be managed and solved in a positive and productive manner if one is equipped with the proper tools and skills. You'll learn how to pinpoint the causes of disagreements, have productive conversations with those involved, and settle them in a way that benefits everyone. When you finish the course, you'll have a collection of methods at your disposal for dealing with conflicts in your personal and professional lives

Module 07:41
You will gain knowledge in this section that will enable you to perceive things from the viewpoint of others and fully comprehend their perspective. When it comes to enhancing relationships, conflict resolution, and communication, the capacity to understand and share another person's feelings is a crucial skill. Making a difference in both your personal and professional lives will be possible for you if you learn and put this skill into practice.

Module 110:42
It's common to think of conflicts as a struggle between two sides, but what if there was actually a third, unseen party at play? You will learn a revolutionary concept in this section that will change the way you deal with conflicts forever. One way to manage and resolve conflicts more effectively is to zero in on the "secret third party" that may be at the root of them. This innovative method will equip you with the resources to successfully resolve even the most difficult conflicts.
Module 1 Quiz

Module 22:01
Are you sick of being tricked by shady characters who know how to fabricate evidence? This module will teach you how to spot and stop fraudulent behavior in your own company, as well as the strategies these crafty con artists use to fool others. With this information, you can prevent dishonest employees from causing financial harm to your business.
Test your comprehension
Test your comprehension

Module 32:11
Tired of letting conflicts and disagreements damage relationships and organizations? You'll learn how to use effective questioning to diffuse tension and resolve conflicts. You'll learn how to ask questions to better understand others' perspectives and needs, then use that knowledge to negotiate fair, mutually-beneficial agreements. With these skills, you can handle conflicts confidently and gracefully and create stronger, more harmonious personal and professional relationships.
Test your comprehension

Module 45:01
Learn the value of taking initiative and apply your newfound knowledge to real-world conflict resolution in this informative and engaging section. You will have the opportunity to resolve a conflict of your own choosing. The knowledge and experience you gain from this module will equip you to apply its lessons in practical ways, allowing you to more effectively achieve your personal goals and effect positive change in the world. Start doing something with what you've learned.

Requirements

No prior training in handling conflicts is required. You will gain the skills necessary to effectively resolve conflicts right away.

Description

On this course you will learn:

The true origin of all strife and war amongst humans.
Why it may seem like resolving some conflicts is next to impossible.
The specific methods you need to identify the source of discord and the reasons why doing so can pave the way to settling any dispute.

There appears to be widespread difficulties in interpersonal relationships. Conflicts arise everywhere: at home, between neighbors, and on a national scale. Does it have to be this way? Many researchers in the social sciences and humanities agree that this is the case. They say that because of Man's long history of fighting, we can conclude that Man has animal instincts or that he is inherently antisocial and violent.

It turns out that most humans actually prefer quiet lives. But he can be provoked to hostility and violence on both an individual and a group level. It's been found that a fundamental and natural law of human relations exists. This law explains why resolving conflicts between individuals is so difficult. You will learn very useful tools for dealing with disagreements of any kind: between neighbors, between coworkers, and between nations.

If you want to have better personal and professional relationships and handle conflicts with poise and confidence, then this course is for you. You will leave this course with the knowledge and ability to immediately put what you've learned to use in your own life, allowing you to take meaningful steps toward your goals and effect positive change in the world.

Get started learning the skills and information you'll need to handle challenging circumstances with grace and assurance. Develop your interpersonal and analytical skills and you'll be doing a favor for both yourself and your future.

Who this course is for:

Students of all levels, team managers, and supervisors

What you'll learn

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Course content

Introduction1 lecture • 3min

Module 01 lecture • 8min

Module 11 lecture • 11min

Module 21 lecture • 2min

Module 31 lecture • 2min

Module 41 lecture • 5min

Requirements

Description

Who this course is for: