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2020-11-23 21:33:29
30-Day Money-Back Guarantee

This course includes:

  • 1.5 hours on-demand video
  • 1 article
  • Full lifetime access
  • Access on mobile and TV
Business Project Management Business Analysis

Business Analysis Soft Skills: Conversations and Workshops

How to Effectively Communicate with Stakeholders to Discover User Stories, Features, and Non-functional Requirements
Rating: 4.1 out of 54.1 (77 ratings)
833 students
Created by Tom and Angela Hathaway
Last updated 9/2019
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • Define and distinguish five specific requirements elicitation approaches from one-on-one Requirements Interviews to Requirements Gathering Workshops
  • Evaluate the pros and cons of each approach for your organization and project
  • Prepare, perform, and manage effective requirements gathering interviews and workshops
  • Use informational and active listening to discover hidden requirements during interviews and workshops
  • Recognize the specific challenges and strengths of facilitated requirements workshops involving cross-functional groups of stakeholders
  • Improve your interviewing skills by analyzing the best-practice attitudes and characteristics of effective interviewers

Requirements

  • No technical background required
  • Need to express requirements for an IT solution
  • Need to interview project stakeholders to get business requirements
  • No additional materials required

Description

How Can You Effectively Communicate with Your Stakeholders?

A lot of initial uncertainty at the beginning of an IT project comes from not knowing how to approach stakeholders to get their requirements. Should you interview each stakeholder individually or in groups? Whom should you interview first? What can you do to guide stakeholders to give you the information you need to formulate the right requirements?

Unfortunately getting other stakeholders to express their needs and wants vis-à-vis a proposed IT solution is a non-trivial challenge. On top of that, you might be dealing with cross-functional needs which complicates the task even more.

To meet that challenge, we propose that you need to hone your interpersonal skills, in particular your interviewing skills. If you have never interviewed another person before, this task alone can be intimidating.

Why Should You Take This Course?

Since interviewing other people for requirements is not an intuitive skill, this course presents a wide range of techniques for planning, preparing, and performing requirements elicitation interviews and workshops as well as polishing and publishing the results. It defines the characteristics of a good requirements interviewer to help you recognize areas for personal growth.

To guide you through the intricacies of conducting group interviews, it includes expert advice on facilitating effective Requirements Workshops (ie. JAD, RDW, User Story Workshops, Requirements Gathering Workshops, etc.), a powerful requirements elicitation technique for managing cross-functional group meetings on traditional and Agile software development methodologies.

Who this course is for:

  • Subject Matter Experts
  • Agile Product Owners
  • Business Analysts
  • Project Leaders and Managers
  • Line Managers
  • Systems Analysts
  • Software Testers
  • Business Architects
  • AND "anyone wearing the business analysis hat", meaning anyone responsible for defining what a project should deliver will benefit from this class. Although it is directed toward Information Technology projects, all of the techniques will benefit you on any project, professional or personal.

Course content

6 sections • 24 lectures • 1h 32m total length

  • Preview03:26
  • Preview02:38

  • Preview03:34
  • Preview04:00
  • Perform Under Pressure
    05:51
  • Make Sure You Can Talk the Talk
    02:59
  • Maintain Control throughout the Requirements Interview
    03:24
  • Close the Requirements Interview in Style
    03:48

  • Preview03:51
  • Maintain Momentum during the Requirements Interview
    03:15
  • Leverage Active and Informational Listening to Hear Requirements
    04:02
  • Impediments to Effective Listening
    03:23
  • Overcome the Impediments
    03:52

  • Preview03:31
  • Formal, Face-to-Face Requirements Interviews
    04:50
  • Requirements Elicitation Using Email
    03:07
  • Teleconference for Requirements
    03:20
  • Requirements Gathering Workshops
    03:41

  • Preview03:44
  • Plan and Prepare for a Productive Requirements Gathering Workshop
    02:25
  • How to Perform during the Workshop
    05:33
  • Polish and Publish the Workshop Results
    04:39

  • What Do You Do Next?
    04:56
  • Bonus Lecture: Special Offers
    04:21

Instructor

Tom and Angela Hathaway
BA-EXPERTS: Business Analysis for Anyone Wearing the BA Hat
Tom and Angela Hathaway
  • 4.3 Instructor Rating
  • 6,157 Reviews
  • 47,621 Students
  • 12 Courses

Angela and Tom Hathaway of BA-EXPERTS (previously Hathaway & Associates, Inc.  and Requirements Solutions Group, LLC) have been in business analysis and UX (User Experience) design for over 30 years. Their expertise spans information technology, methodologies, and innumerable applications in every industry for organizations from Mom-and-Pop shops to Fortune 100 companies and government agencies. In their writings and lectures they strive for enlightening while entertaining.

They have taught many thousands of students around the world and facilitated hundreds of requirements discovery sessions under a variety of acronyms (JAD, ASAP, JADr, JRP, etc).  In recent years, they have focused their attention on human-machine communication, in particular how to improve the use of Chatbots.

Current and past customers include TIAA-CREF (Financial), Cathay Pacific, Emirates Airlines (Transportation), Manitoba Telecom Services (Telecommunications), Honeywell (Manufacturing), Starwood Hotels and Resorts (Hospitality), numerous government agencies, and a myriad of other organizations.

Tom and Angela's training, consulting, and mentoring efforts have saved their customers around the world millions of dollars. They can help your organization evolve and improve your conversational user interface, business analysis, and UX Design practices.

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