Discover Requirements Using Conversations and Workshops
4.4 (72 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
778 students enrolled

Discover Requirements Using Conversations and Workshops

How to Effectively Communicate with Stakeholders to Discover User Stories, Features, and Non-functional Requirements
4.4 (72 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
778 students enrolled
Last updated 9/2019
English [Auto]
Current price: $55.99 Original price: $79.99 Discount: 30% off
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This course includes
  • 1.5 hours on-demand video
  • 1 article
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Define and distinguish five specific requirements elicitation approaches from one-on-one Requirements Interviews to Requirements Gathering Workshops
  • Evaluate the pros and cons of each approach for your organization and project
  • Prepare, perform, and manage effective requirements gathering interviews and workshops
  • Use informational and active listening to discover hidden requirements during interviews and workshops
  • Recognize the specific challenges and strengths of facilitated requirements workshops involving cross-functional groups of stakeholders
  • Improve your interviewing skills by analyzing the best-practice attitudes and characteristics of effective interviewers
  • No technical background required
  • Need to express requirements for an IT solution
  • Need to interview project stakeholders to get business requirements
  • No additional materials required

How Can You Effectively Communicate with Your Stakeholders?

A lot of initial uncertainty at the beginning of an IT project comes from not knowing how to approach stakeholders to get their requirements. Should you interview each stakeholder individually or in groups? Whom should you interview first? What can you do to guide stakeholders to give you the information you need to formulate the right requirements?

Unfortunately getting other stakeholders to express their needs and wants vis-à-vis a proposed IT solution is a non-trivial challenge. On top of that, you might be dealing with cross-functional needs which complicates the task even more.

To meet that challenge, we propose that you need to hone your interpersonal skills, in particular your interviewing skills. If you have never interviewed another person before, this task alone can be intimidating.

Why Should You Take This Course?

Since interviewing other people for requirements is not an intuitive skill, this course presents a wide range of techniques for planning, preparing, and performing requirements elicitation interviews and workshops as well as polishing and publishing the results. It defines the characteristics of a good requirements interviewer to help you recognize areas for personal growth.

To guide you through the intricacies of conducting group interviews, it includes expert advice on facilitating effective Requirements Workshops (ie. JAD, RDW, User Story Workshops, Requirements Gathering Workshops, etc.), a powerful requirements elicitation technique for managing cross-functional group meetings on traditional and Agile software development methodologies.

Who this course is for:
  • Subject Matter Experts
  • Agile Product Owners
  • Business Analysts
  • Project Leaders and Managers
  • Line Managers
  • Systems Analysts
  • Software Testers
  • Business Architects
  • AND "anyone wearing the business analysis hat", meaning anyone responsible for defining what a project should deliver will benefit from this class. Although it is directed toward Information Technology projects, all of the techniques will benefit you on any project, professional or personal.
Course content
Expand all 24 lectures 01:32:11
+ Introduction to Requirements Elicitation Interviews & Workshops
2 lectures 06:04

The instructor gives a brief overview of the course content and the learning objectives.

Preview 03:26

The lecture continues with a review of the evolution of business analysis and requirements elicitation (aka requirements gathering, defining business requirements, gathering stakeholder requirements, etc.). It also defines the challenges that those tasked with getting the right requirements from the right people face in today’s world.

For more tips and tricks, explore the links below: 

Preview 02:38
+ Best Practices for Requirements Interviews
6 lectures 23:36

The Boy Scout motto, "Be Prepared", is one great piece of advice for your requirements interviewers. We discuss concrete steps you can take to get ready to perform a productive interview or workshop.

Preview 03:34

Initiating the requirements interview properly sets the stage for a productive and enjoyable experience for the interviewer and the interviewee. We discuss the importance of small talk and putting the interviewee at ease.

Preview 04:00

Maintaining momentum from start to finish in the interview involves multiple communication skills. We discuss the importance of 2-way, non-verbal communication and the use of active and informational listening techniques to make sure both parties share a common understanding of what each is trying to get across.

Perform Under Pressure

Having and using a common vocabulary during the requirements interview goes a long way toward improving the interaction between the one wearing the BA hat and the subject matter experts. Although the interviewer should not be more knowledgeable about the topic than the interviewee, the two need to share a common vocabulary to void misunderstandings.

Make Sure You Can Talk the Talk

As the one conducting the interview, the onus is on the you to ensure that the interview stays on track and achieves the desired objective. We introduce an Action Item List and a Question File as two specific tools for keeping the interview on topic.

Maintain Control throughout the Requirements Interview

Closing the requirements interview in style and with grace requires preparation. We introduce a 3-minute interview evaluation form that you can use on your projects to evolve your interviewing skills.

Close the Requirements Interview in Style
+ Characteristics of an Effective Requirements Interviewer
5 lectures 18:23

We introduce and describe common, critical characteristics that many who are great at interviewing for requirements share. We discuss the importance of being people-focused, unbiased, and knowledgeable about the domain.

Preview 03:51

Once you are in the interview, making sure that you keep the interviewee(s) involved and interested becomes your goal. We present three simple ideas for achieving that objective.

Maintain Momentum during the Requirements Interview

Learn how to leverage active and informational listening to get more out of your requirements interviews.

Leverage Active and Informational Listening to Hear Requirements

Recognize the factors that can impact your ability to apply active and informational listening techniques.

Impediments to Effective Listening

This lecture offers advice and concrete suggestions for avoiding the traps and implementing good listening techniques.

Overcome the Impediments
+ Help Stakeholders Discover Requirements
5 lectures 18:29

There are many different approaches to gather or elicit requirements. In this lecture, we introduce 5 methods for interacting with stakeholders to communicate effectively, from simple 1-on-1 interviews to formal Requirements Gathering Workshops. We also describe the simplest method (informal interviews) and defines its distinguishing attributes, relative strengths, and challenges.

Preview 03:31

A planned, scheduled, face-to-face requirements interview is one of the most common approaches for getting requirements from stakeholders. In this section, you will learn the distinguishing attributes, the relative strengths and challenges of formal requirements interviews and tips to help you make them more effective.

Formal, Face-to-Face Requirements Interviews

In this lecture we present tips and ideas to improve the quality and quantity of IT requirements when you are limited to email exchanges with stakeholders. We also present the distinguishing attributes, relative strengths, and challenges of email requirements interviews.

Requirements Elicitation Using Email

In today's wired world, you will often be limited to teleconferences, telephone calls, or web meetings for eliciting requirements from stakeholders. in spite of the numerous advantages of these modern means of communications, there are several pitfalls that can threaten the success of the project. We present the distinguishing attributes, relative strengths, and challenges of virtual requirements interviews.

Teleconference for Requirements

Requirements Gathering Workshops involve a cross-functional group of stakeholders determining what they need from a proposed Information Technology solution. Although in many ways far superior to the more common 1-on-1 interviews, this approach to eliciting requirements is not suited for every project. We discuss the characteristics, relative strengths, and challenges of using workshops to get to requirements.

Requirements Gathering Workshops
+ How to Run a Requirements Gathering Workshop
4 lectures 16:21

A brief history of Requirements Gathering Workshops will help put the technique in context. We also introduce a step-by-step approach for getting from project initiation to high-level business and stakeholder requirements.

Preview 03:44

The success of any Requirements Gathering Workshop depends heavily upon the work done in advance of the actual working sessions. We introduce the Planning phase (a common pre-workshop meeting and the critical Preparation phase that allows participants to prepare for optimal performance during the workshop.

Plan and Prepare for a Productive Requirements Gathering Workshop

Creating and maintaining momentum during the entire workshop are critical succeeds factors that require a person-focused facilitator and a task-focused session analyst working as a team. We discuss the individual roles necessary for a successful Requirements Gathering Workshop.

How to Perform during the Workshop

The work needed to cement the success of a great Requirements Gathering Workshop continues after the actual workshop is concluded. The Polishing phase of a workshop gives participants and the facilitation team time to wrap up loose ends and complete any action items identified during the workshop. The publishing phase starts with a final post-workshop meeting in which all open issues are resolved and the official results of the workshop are approved.

Polish and Publish the Workshop Results
+ Requirements Interviews & Workshops Wrap-up
2 lectures 09:17

This lecture provides a synopsis of the topics covered in the class.

What Do You Do Next?
Bonus Lecture: Special Offers