Influence - Listening and Persuasion Techniques for Managers

Discover the best kept secret to winning hearts and minds to get things done, achieve goals and advance your career
Free tutorial
Rating: 3.7 out of 5 (4 ratings)
310 students
1hr 59min of on-demand video
English [Auto]

The journey to better influence and the importance of self awareness to determine where you are and what you need to improve
Key listening skills and how that helps with engagement and rapport
How to adapt your communication style and how that can persuade your audience
Tips on persuasion and influence in common communication scenarios
Handling difficult people and conversations


  • Students who will benefit most from this course will be those who already have had at least a couple of years experience working cross functionally and those who can appreciate the context of a technology department.


Wouldn't it be easy if we could tell people what to do and they would do it? Working across teams in a business can be difficult since so many different personalities have their own ideas and priorities. How do you get something done with so many different stakeholders? How do you understand what's important and adjust your communication to ensure alignment?

In fact, the biggest skill in influence is counter-intuitive and goes right back to the core of who we are and how we listen. We can build then on this foundation to adapt our communication style to ensure the highest levels of persuasion. Subscribe to hear the author's personal influence journey, what that means in practice for you, and your ability to improve relationships.

The course includes:

  • What is a Influence

  • Influencing skills

  • Persuading different personality types

  • Dealing with difficult people and conversations.

This course is the third in a series that covers our “VITAR” framework for Relationship Management. Relationship Management is a core skill for anyone who needs to interact with people to get the job done. Different approaches, values, ways of communicating, empathy, ego and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past or just muddle through. We could get the job done far quicker, but we need to unlock the code of Effective Relationships to do so. Having a solid foundation in Influence and Persuasion" is one of the keys that unlock that code.

To understand where this course fits into the “VITAR” framework for Relationship Management Series, Search for the FREE course in Relationship Management / Overview by Jon Baxter.

Benefits of applying the VITAR Framework for Relationship Management:

Become a Trusted Advisor

•Move away from taking orders to being called for advice

•Recognise the fundamental principles behind trust

•Check-in with your influencing behaviours

•Understand AND practice "soft skills” of persuasion and influence

Enable Clearer Communications.

•Manage expectations consistently

•Adjust your style of engagement

•Start with your audience's challenges in mind

Early and Senior Engagement

•Access Decision Makers earlier in developing ideas based on trust and credibility.

•Inspire confidence to deal with Senior Stakeholders

Gain Role Clarity

•Best practices for enabling relationship management

•Clarify a colleague's contribution

•Hold people to account

Who this course is for:

  • Ideal for Junior Managers new to the role Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects.


Coach & Advisor on Strategic Partnerships for Technologists
Jon Baxter
  • 4.3 Instructor Rating
  • 70 Reviews
  • 4,868 Students
  • 6 Courses

Jon has been passionately leading change in the UK in Strategic Partnering for the past five years since recognising the gap of where most organisations currently work at and where they want to be. He has created the proprietary SDBP® certificate and training programme. He has led the Strategic IT Partner Forum, a bi-annual conference that provides thought leadership, CXO level insight and practical application to 95 delegates in the UK.

Jon continues to write about and research Strategic Partnering, especially in the context of Digital Transformation. He has a top tier global corporate client list who subscribes to his coaching and workshops - recognised for their integrated, practical and implementable approach. Well over 300 delegates have attended one of Jon's workshops and events over the past 4 years.

Delegates on Jon's workshops appreciate his candour in bringing to life his experiences of working as a leader and manager in sometimes very challenging corporate roles that help audiences reflect on how they work and what they could do differently in order to step-change their own performance and that of their organisation.

Top companies trust Udemy

Get your team access to Udemy's top 26,000+ courses