
Explore record level security in Salesforce with a service request custom object, and examine how profile-based object permissions and user setup govern visibility.
Implement record-level security in Salesforce using real-time scenarios from ABC company, detailing who can view or share service requests across technicians, managers, top management, and the global finance public group.
Determine the object’s organization-wide default (OWD) from private to public read/write or controlled by parent, using a flowchart to set the base access for a service request.
Set up organization-wide defaults to private for the service request object, configure sharing settings, and demonstrate owner-only visibility across roles using real-time scenarios.
Set up Salesforce role hierarchy to extend record visibility from technicians to managers, assign roles and users, and grant access using hierarchy for top management visibility.
Explore how sharing rules and public groups extend record access beyond role hierarchy, enabling finance to view tech group records while balancing private and public access settings.
Learn how to implement sharing rules in Salesforce by configuring sharing settings, public groups, and selective rollout to grant read-only access to finance teams while preserving ownership and hierarchy.
Enable ad hoc access through manual sharing within Salesforce, letting admins, managers, and record owners grant targeted read or higher level access to specific records as needed.
Explore how record level security in Salesforce, role hierarchy, sharing rules, and manual sharing determine visible records as you rise up the hierarchy.
Master record level security in Salesforce by exploring real time scenarios and applying practical access control strategies.
Have you ever wondered?
when you create a record in Salesforce. will that record be visible to every user in the org?
or
How can I not show this record to everyone?
If you had the above questions and still don't have answers to the above questions.
The answer is Record Level Security. This course helps you understand what is Record Level Security with real-time project examples.
In order to access a record in Salesforce, we need record access.
you might ask, what is Record access. Record access determines which individual records users can view and edit in each object they have access to in their profile.
You control record-level access in four ways. They’re listed in order of increasing access. You use org-wide defaults to lock down your data to the most restrictive level, and then use the other record-level security tools to grant access to selected users, as required.
1) Org-wide defaults
Org-wide defaults specify the baseline level of access that the most restricted user should have.
Use org-wide defaults to lock down your data, and then use the other record-level security to open up the data to users who need it
2) Role hierarchies
Role Hierarchy automatically grants access to records for users above the record owner in the hierarchy.
3) Sharing rules
Sharing rules represent the exceptions to your organization-wide default settings
They allow you to extend record access to users regardless of their place in the role hierarchy.
If you have organization-wide sharing defaults of Public Read Only or Private, you can define rules that give additional users access to records they don’t own.
You can create sharing rules based on the record owner or field values in the record.
4) Manual sharing
Sometimes it’s impossible to define a consistent group of users who need access to a particular set of records.
Record owners can use manual sharing to give read and edit permissions to users who don’t have access any other way.
Manual sharing isn’t automated like organization-wide sharing settings, role hierarchies, or sharing rules.
But it gives record owners the flexibility to share particular records with users that must see them.
Topics covered in this course:
Introduction and Setup
Organization-Wide Defaults or OWD
Roles
Role Hierarchy in Salesforce
Public Groups
Sharing rules
Manual Sharing
Overall Record level security
By the end of this course. you will have a clear picture of how Record Level Security works in Salesforce.
Happy Learning to you!!!