RDN University - Learn how to use RDN

Explore the RDN interface with quick links and search tools to access open orders, manage assignments, and print Dymo label templates, while navigating storage, reports, and permission-based management features.

Explore the RDM case page to manage your assignments from start to finish, using tabs for actions such as add adjuster, recovery, updates, photos and docs, release, and invoices.

Add an order in rdm using the add case icon. Enter a vin and borrower details, then add a new order to view it on the case page.

Discover how to repossess an order to status by entering recovery details, choosing the date, collateral disposition, odometer, agent, police notice, and storage location, then save and notify the client.

Learn to acknowledge a pending close order by using the pending close tab with its red bubble, select a case, and choose acknowledge to set the case to closed status.

Learn how to acknowledge a pending hold by using the pending hold tab, selecting the case, choosing on hold, and submitting to place the account in on hold status.

Upload photos and documents from the case page using the photos and docs tab, with choose file and upload options, and generate a picture report for printing, emailing, or faxing.

Access the new updates icon to see color-coded client blue and agent purple updates, including recovery notification updates, with filters by type and date and quick view or remove actions.

Update an Rdn order via the rn case page updates tab, use pre-populated date and time, enter the update, set priority, and choose create or create invisible for client visibility.

Learn how to add and manage an RN order on the case page, including entering the address, verifying it, attaching updates, and flags like cease and desist.

Remove an address from an agent using the RDM case page. In the adjusters tab, select the remove icon beside the address and confirm the removal.

Create invoices from an rn case page by selecting the client and items. Enter quantity and cost, set tax options, and review system generated invoice number and delivery options.

Apply a payment to an invoice using an RDM case page by adding a payment in the invoice tab and entering date, paid by, check number, and amount, then create.

View global clients in the RDM by the client and assignees icon, view client and assignee details, and manage custom fee schedules on global profiles.

Learn how to add a local client assignee, create a login, customize basic information, set a username and password, and apply manager approval and permissions, then note the ID code.