
Explore retail customer analytics, including lifetime value, churn prediction, and market basket analysis, then apply Python-based trade area modeling and k-means segmentation to target promotions.
Explore how customer analytics and machine learning drive predictive analytics in retail marketing. A Target story shows identifying pregnant customers via a guest ID to boost loyalty and sales.
Walmart leverages big data analytics and sentiment analysis, uses real-time price monitoring and saving catcher to offer price-difference e-vouchers, driving local events promotions and customer retention across stores and online.
Explore notable mentions in retail customer analytics, including Amazon's market basket and recommendation engine, Netflix-style recommendations, and sentiment analysis insights used by Coca-Cola to guide branding.
Analyze click streams and the customer journey to uncover preferences and enable personalized recommendations. Leverage instant feedback from massive data to design products that meet customer needs and deliver value.
Discover the customer analytics universe and its use in store location, marketing, churn, and lifetime value; learn Python basics, trade area modeling, market basket analysis, RFM, and ML/DL in retail.
The retail customer now acts as a selective, multi-channel buyer who compares options in real time online and offline, seeking easy use, favorable exchange rates, low fees, and personalized service.
Identify key customer segments—first-time, occasional, and loyal buyers—and tailor promotions, discounts, and loyalty programs to shift occasional shoppers toward frequent, high-value purchases.
Identify and segment retail customers into loyal, occasional, and first timers using recency, frequency, and monetary value (RFM) patterns, and tailor bundles and promotions to each group.
Learn how customer analytics anticipates needs, intercepts at-risk customers with timely incentives, and links real-time shopper insights to product design and fast replenishment.
Explore three types of retail data—point of sale, market basket, and customer feedback—and how they forecast demand, drive inventory and replenishment, and enable customer analytics.
Explore how retail data sits in ERP databases, covering header, detailed, and tender data, plus customer data derived from these tables to model transactions and customer attributes.
Explore Huff model trade area modeling for store location using distance and attractiveness, and apply Excel and Python to customer lifetime value, market basket analysis, churn, RFM, clustering, and recommendations.
Learn how customer analytics drive long-term engagement and loyalty with Tesco and Walmart, and explore churn prediction, customer lifetime value, trade area modeling, and market basket data.
Learn to install Anaconda through a simple, step-by-step process and discover which applications run inside the environment.
Explore Spyder overview, its console and script editor, and compare it with notebooks for Python coding, project setup, and file management in a supply chain data science workspace.
Explore how to use Jupyter Notebook and Spyder inside Anaconda to write and run Python code, view instant outputs in cells, and switch between environments.
Explore Python libraries such as pandas, numpy, and matplotlib for data manipulation, visualization, and forecasting workflows, and import them in Jupyter notebooks or Spyder within an Anaconda environment.
Learn Python data types and structures for retail analytics, including numbers, strings, datetime, categorical data, booleans, lists, arrays, dictionaries, and tuples, with parsing of missing values.
Explore how Python uses parentheses for function calls and assignment with equals, distinguish objects from strings, and data frames resemble Excel tables with rows as observations and columns as features.
Explore basic Python arithmetic in a Jupyter Notebook, creating variables like addition and multiplication, building a prime numbers list, and using zero-based indexing to access items.
Explore how dictionaries map keys to values, create dictionary examples, and retrieve keys, values, or specific elements using dot notation and indexing.
Explore numpy arrays in Python and contrast them with lists and dictionaries. Learn that arrays are memory-efficient and typically one-dimensional, with elementwise arithmetic.
Import data in Python using Pandas in a Jupyter notebook and load online_retail_two.csv from Kaggle, then explore with head, tail, shape, and describe to analyze rows, columns, and statistics.
Learn to subset a data frame using loc and iloc, selecting rows and columns, and add a new price in europe column by applying a hypothetical conversion to usd.
Explore how to implement and test conditions in data analysis, using comparisons like bigger than, smaller than, bigger or equal, and combining multiple criteria in for loops and if statements.
Create a Python function named status using def, if, elif, and else to classify a person's age as child, teenager, or adult, with indentation and optional print or return.
Learn how to apply a Python map function to a list, creating a map object and converting it to a status list to see each element's result.
Learn how for loops function as an essential iteration tool, using a class list to print each age and compare the approach with the map function.
Demonstrates using a for loop to apply a status function to an age list, store results in a status list, and compare with map for data frame preparation.
Define a function to flag United Kingdom entries in a retail data frame, then map country values to a new UK column with true or false results.
Apply a for loop to a data frame, reproducing mapping output for the first ten rows and updating a column with a function.
Master Python basics—from lists and dictionaries to pandas read_csv, iloc, and loc—for dataset subsetting, and use functions, map, and for loops to support retail analytics and trade area modeling.
Practice a Python assignment on the cars dataset to count rows and columns, compute horsepower metrics, and create a price-based category (budget, suitable, expensive) with a for loop.
Analyze the cars dataset to explore horsepower and price, compute the shape for rows and columns, and identify the Porsche 911 Gt2 as the most expensive.
Rename the dataset's name column to car name, create a car pricing subset with name and price, and classify prices into budget, suitable, and expensive.
Master data manipulation in Python for retail analytics, unifying data with pd.concat, merge, and join. Create new columns, group data, and index for subsetting and summarizing across classes and grades.
Impute and drop unnecessary columns, convert the invoice date from object to datetime, create a date column, and enable time-based analyses like recency and purchasing frequency in retail analytics.
Learn how to filter data in Python by creating subsets from the retail data, using equals and isin for multiple countries, and applying date filters like date >= 2011.
Filter between multiple dates, such as August to December, and impute values by targeting a column like country or stock code to update Eastern Island to Eastern Ireland.
Organize data with row and column indexes to quickly filter by date or country, and explore multi-level indexing like country and date, using set index and reset index.
Master three core data manipulations—pivot, melt, and group by—along with aggregate and time series reshaping to support forecasting and flexible summaries like mean, standard deviation, and percentiles.
Use the aggregate function to apply mean and median to quantity and price, then slice by country level Australia and price 0.85, and remove the index for a normal table.
Learn to use aggregate to keep the identity of every column, including the country column, intact while computing mean and median for quantity and price, and reset or preserve index.
Master pivot tables to reshape supply chain data. Create a data frame with country, date, and quantity; pivot by country, and build a United Kingdom time series.
Apply an aggregate function in a pivot table to sum quantity by date and country, and compute mean price for these dimensions, producing a two-level pivot with quantity and price.
Join level zero and level one with an underscore to create a single-level column, then melt the data to long format, using date as the id and measure as the variable.
Learn to perform a left join between sales and department tables with a common key using pd.merge, preserving all left-table rows while attaching matching department attributes when available.
Practice joining two data frames in Pandas to combine names, designations, and ages. Compare inner join, full outer join, and left join workflows as you merge the tables.
Learn data manipulation for retail analytics, including conversions, cleaning with dropna and drop, groupby and aggregate, pivot tables and melt, indexing for dates, joins, and the New York Airlines assignment.
Analyze the New York Flights 2013 dataset to answer questions about popular destinations, busiest months, punctuality, delays, and aircraft capacity by merging data frames and using group by.
Import pandas and load flights, planes, airlines, and airports data with read_csv, then inspect columns like year, month, departure time, and departure delay.
Count flights from New York by destination, sort to identify the top city, then left join with airports to map names, revealing Chicago O'Hare International as the top destination.
Explore how to identify the busiest month by counting monthly flights, and assess airline punctuality by computing total and mean delays per carrier to pick the most punctual airline.
Demonstrate calculating the longest destination airtime by grouping flights by origin and destination, computing the mean airtime, and using a left join with airport data to confirm.
Identify the airline with the highest seating capacity by linking flights to planes, summing seats per tail number, and aggregating by carrier; reveal the most used model and its manufacturer.
Explore trade area modeling to choose store locations using the half and hough models in python, focusing on attractiveness, distance, drive time, proximity, parking, and competition.
Assess trade area modeling to determine optimal store location by weighing cost, accessibility, footfall, and nearby competition, and using data on population, destination attractions, traffic, and business mix.
Compare drive time and data driven trade area models to assess store location viability. Use radius, obstacles, and zip code insights to balance competition, footfall, and customer origins.
Apply the Hough model to estimate store choice probabilities using attractiveness and distance, with a beta coefficient, and enrich with community spending and income data.
Explore how trade area modeling differs for convenience and destination stores, including calibration with the alpha coefficient, the roles of distance, store attractiveness, customer types, and seasonal effects.
Explore the Huff model for trade area analysis, computing the probability a consumer shops at a store from its attractiveness and distance to the alpha power, then derive market share.
Explore a gravity model approach to retail site selection by calculating distance from communities to stores, measuring attractiveness, estimating purchase probability, and deriving expected sales and market share.
Explore scaling households, grocery expenditure, and attractiveness attributes for the half gravity model in Excel and Python, comparing min-max and z-score methods, then apply weighting.
Scale attributes with min-max normalization to avoid bias, then compute store attractiveness and Huff probabilities using distance with alpha, and estimate expected sales to guide trade-area opening decisions.
Apply the Huff model in Python to guide store placement using a distance matrix and community data. Measure attractiveness with size, households, income, traffic, accessibility, and competition, implemented via dictionaries.
Learn to read the python trade Excel file with three sheets using pandas and numpy, organize distance, census, and stores data, and build a complete store–community key.
Scale store attractiveness with a minimax method, then compute the upper term as attractiveness over distance squared and derive store probabilities for trade-area modeling.
Learn to compute expected store sales by multiplying key probabilities by total expenditure, building per-key and per-store totals from census data, and identify the brand with the highest expected sales.
An assignment to select a store location in Los Angeles County using a distance matrix, households, grocery expenditures, and attractiveness attributes; implement in Python with looping and dictionary filtering.
Apply pandas and numpy to build distance, attractiveness, and census data frames, scale attractiveness with MinMaxScaler, compute PIGS and expected sales, and identify Lakeview Terrace as the best store prospect.
Explore RFM analysis (recency, frequency, and monetary value) for customer segmentation and lifetime value prediction, and compare statistical grouping with K means clustering using the elbow spray and silhouette score.
Explore RFM segmentation to classify customers by recency, frequency, and monetary value, identify loyal and heavy spenders, and tailor marketing campaigns with traditional and k-means approaches.
Explore RFM analysis to segment customers by recency, frequency, and monetary value, identifying core, loyal, luxury, challenge, and personalized segments, and apply ranking and k-means methods for targeted retention.
Clean and prepare retail data with pandas and NumPy, convert invoice dates to date objects, derive each customer's last purchase date, and compute recency using the dataset max date.
Convert recency to integer days, compute per-customer frequency from invoice counts, and calculate average monetary value from revenue to prepare an RFM profile per customer.
Rank customers by recency, frequency, and monetary value to identify which customers are most engaged; learn to merge these rankings to analyze segments and drive targeted strategies.
Plot a count plot of recency, frequency, and monetary value to define rfm-based customer segments and guide targeted marketing strategies.
Apply the k-means clustering algorithm to segment customers by recency, frequency, and monetary value, exploring centroid counts and convergence to balance under- and over-segmentation.
Visualize centroids on retail customer data with a pair plot, revealing segregation by recency, frequency, and monetary value, and determine the optimal number of centroids with the elbow.
Apply the elbow spray method to identify the optimal number of centroids by locating the elbow in the SSE plot, typically around three clusters.
Apply k-means to mall customer data. Use eda plots of age, income, and spending score; scale features; evaluate elbow and silhouette scores to define clusters and identify high-spending group.
Analyzes a customer dataset using numpy, pandas, seaborn, and matplotlib; applies minmax scaling and k-means with elbow and silhouette analysis to reveal clusters, including a high-income, low-spending segment around 41.
Explore estimating customer lifetime value over a year using RFM attributes (recency, frequency, monetary value) and demographic factors, building regression or classification models in Python to forecast next year’s spend.
Use RFM features to compute customer lifetime value, segment into high/medium/low value with K-means, and predict LTV using a decision tree model and multinomial logistic regression for targeted marketing.
Compute customer lifetime value from statistics by cleaning data and computing RFM. Split recency, frequency, and monetary into columns, map values to reverse rankings, and derive the overall RFM score.
Compute the overall RFM score by converting strings to int64 and summing recency, frequency, and monetary groups, then derive lifetime value (LTV) from revenue (quantity times price) for customers.
This lecture handles LTV outliers by scaling and trimming to the 99th percentile, reducing noise, then uses k-means to classify LTV into low, mid, and high.
Join the RFM and LTV data, remove outliers, select key features such as recency, frequency, monetary value, and group scores, then get dummies for groups to model.
The lecture compares logistic regression, multinomial logistic regression, and a decision tree classifier without tuning, using repeated stratified k-fold cross-validation on about 5800 observations and achieving about 85% accuracy.
Tune a decision tree and a random forest using randomized search cross-validation. Compare max depth, min samples leaf, and splitting criteria (gini or entropy) with five times cross-validation.
Tune the model grid with cross-validated randomized search to optimize parameters, compare rf and tree variants, and generate predictions with actual versus predicted data.
Apply RFM analysis to UK retail data, map recency, frequency, and monetary value, cluster with k-means, and build random forest, logistic regression, and decision-tree models to assess customer accuracy.
Import UK retailer data, split recency, frequency, and monetary value into RFM groups, compute an overall lifetime value score, remove outliers, and apply k-means clustering.
Explore how logistic regression identifies features driving churn and how calls to support and voice plans affect churn probability and classification accuracy using log odds and odds ratios.
Churn prediction is framed as a binary classification problem and, using logistic regression, helps identify customers likely to churn and the factors driving churn for subscription-based businesses.
Explore how logistic regression extends linear regression to predict churn as a probability, using odds, odds ratio, and a telecom Kaggle dataset to interpret feature effects.
Explore probability, odds, and odds ratio with simple color examples comparing red M&M and red Skittles, and relate these concepts to the Fisher test for sample comparisons.
Explore logistic regression, extending linear regression to binary outcomes by transforming AX+B with the logistic function to produce probabilities from 0 to 1, using odds and log odds.
Import data in notebook and load train and test CSVs. Identify and convert categorical variables like state, area code, international plan, and churn to category types for one hot encoding.
Import data, verify non-null variables, and encode binary features like international plan and churn; visualize churn impact with box plots of total minutes and calls to reveal patterns.
Analyzes churn rate by state using group by and sum, sorts states by churn, and uses histograms to compare churn with customer service calls and evening minutes.
Prepare data for modelling by applying correlation on continuous variables, performing one-hot encoding, and creating train-test splits using the stats library for logistic and linear regression.
Build and interpret a logistic regression using statsmodels, evaluating coefficients and p-values to determine feature effects on churn, noting international plan significance and potential detriment from area code and state.
Evaluate model accuracy and explain precision and recall. Use true positives, false positives, and false negatives from the confusion matrix to discuss trade-offs between recall and precision.
Explore log odds and odds ratios in a logistic regression to see how account length and international and voicemail plans influence churn. Interpret coefficients; exponentiate log odds for odds ratios.
Learn how logistic regression extends linear regression, how to manually add an intercept with statsmodels, and how log likelihood, pseudo r-squared, and odds ratios inform churn analysis.
Master logistic regression with smf formulas and logit to model churn and interactions. Assess feature effects via coefficients and p-values using training data.
Develop an interaction model in logistic regression using Patsy design matrices, integrate scikit-learn tools for model selection, and drop area code and state to optimize multiplicative interactions.
Demonstrate fitting the interaction model with ridge-penalized logistic regression, using grid search cross-validation to tune the alpha parameter, and assess accuracy on train and test data.
Explore lasso and ridge regression for retail analytics, using interaction terms and metrics like accuracy, confusion matrix, precision, and recall, with cross-validated alpha to identify the best model.
Extract coefficients from the best lasso estimator, map them to interaction terms and features, and interpret their impact on churn probability and odds in logistic regression.
Describe and preprocess a Kaggle telecom churn dataset with 21 features, then use logistic regression to assess accuracy, precision, recall, and false positives, comparing all factors vs. significant ones.
Delve into market basket analysis and association rules to reveal which products pair up, quantify support and confidence, and enable recommendations, bundles, and streamlined one-click shopping.
Explore market basket analysis to uncover product associations and customer recommendations. Learn key metrics: support, confidence, lift—and the a priori algorithm, plus data preparation and practical retail applications.
Install and import the extend package and core libraries, load the retail clean data, compute revenue, and set up for apriori-based association rules in market basket analysis.
Visualize a top ten dot count plot of item descriptions with rotated labels, and note wholesale orders average 21 items, median 15, with outliers visible in a box plot.
Prepare data for market basket analysis by turning invoices into a binary matrix with items as columns and presence indicators, using group by, unstack, and zero filling for apriori.
Encode baskets with one-hot encoding, convert to Apriori antecedents and consequences, and derive frequent itemsets and association rules using a minimum 1% support and confidence ranking.
Identify slow moving items with percentile-based abc classification and association rules, then offer promotions and recommendations on a serverless e-commerce platform to boost slow item sales.
Refine market basket analysis by raising minimum support to 9%, parsing antecedents and consequences as strings, and using eight data cuts to identify slow-moving item bundles for promotions.
Explore recommendation systems in retail analytics, comparing collaborative filtering and content-based approaches, with emphasis on the surprise SVD algorithm and market basket concepts.
Explore how recommendation systems power e-commerce, streaming, and social platforms by using collaborative filtering and content-based filtering to match users with items based on behavior and attributes.
Explore collaborative filtering versus content-based filtering for retail analytics, comparing user-based and item-based approaches, illustrated with rating matrices, sparsity, and singular value decomposition inspired by Netflix's challenge.
Prepare a retail recommender model in a notebook using scikit-learn and Surprise, loading the Home Improvement Dataset with user, item, and rating, and evaluate with cross-validated SVD.
Train an svd-based model on the full dataset after cross-validated evaluation, achieving a mean rmse near one rating, then prepare the model for serving predictions on the training set.
We trained the model on the full dataset to predict a given customer's item ratings, despite sparse data. We sample 1% of items and rank top recommendations by predicted ratings.
Compare singular value decomposition and SVD++ using cross-validation and RMSE to pick the best model, retrain on full data, and generate top recommendations for three customers.
CUSTOMER ANALYTICS · CHURN PREDICTION · CUSTOMER LIFETIME VALUE · MARKET BASKET · RFM ANALYSIS · K-MEANS · TRADE AREA MODELLING · RECOMMENDATION SYSTEMS · PYTHON · RETAIL ANALYTICS
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★ Included in Udemy for Business — Trusted by Retail Professionals and Analytics Teams
This course is part of the Udemy for Business catalogue — selected by companies for training their retail analytics, data science, and customer intelligence teams. With 14,100+ enrolled students and a 4.4-star rating, it is the customer analytics course that retail organisations and data teams trust when they want their analysts to move beyond dashboards and build predictive models that drive real commercial decisions.
★ Seven Distinct Customer Analytics Disciplines in One 15.5-Hour Program
Most customer analytics courses cover one or two techniques. This course covers seven in depth — each applied to real retail data with graded assignments: trade area modelling with the Huff model, RFM analysis with K-means clustering, customer lifetime value prediction with decision trees, churn prediction with logistic regression and Lasso, market basket analysis with Apriori, recommendation systems with SVD collaborative filtering, and PCA dimensionality reduction. No other retail customer analytics course on Udemy covers all of these in a single program.
★ Opens with Tesco, Walmart, and Andrew Pole — The Most Famous Cases in Retail Analytics
The course opens with three of the most instructive stories in retail data science: the Tesco Clubcard (how loyalty data transformed a supermarket into a data company), Andrew Pole at Target (how predictive analytics surfaced pregnancy before customers disclosed it), and the Walmart beer-and-diapers association rule (the original market basket discovery). These cases are not decoration — they are the evidence for why every technique in this course matters commercially. By the end of Section 1, every student understands exactly what customer analytics is capable of and why it is worth building.
★ The Huff Model for Trade Area Analysis — Rare, Practical, and Directly Applicable to Location Decisions
Section 4 teaches the Huff Model — one of the most powerful and least-taught tools in retail analytics. Using gravity modelling principles, the Huff model calculates the probability that a customer in any geographic community will shop at each competing store, based on store size, attractiveness, and travel time. You will build it from scratch in Python, scale attractiveness, calculate per-community probabilities, and use it to answer the question every retail strategist faces: where should I locate my next store? This content does not exist at this depth in any other Python course on Udemy.
★ Episode 3 of 3 — The Final Course in the RA Retail Series
This course is Episode 3 of the three-part RA Retail Series — the most complete retail analytics curriculum on any online learning platform. EP1 (Retail Management, Analytics with Excel & Python) covers retail fundamentals, pricing analytics, ANN & RNN deep learning forecasting, and product placement. EP2 (Retail Planning & Assortment Analytics — Highest Rated on Udemy) covers budgeting, OTB planning, assortment optimisation, and AutoML. EP3 (this course) completes the series with customer intelligence: segmentation, churn, CLV, recommendations, market basket, and trade area modelling. Each episode stands alone. Together they form a complete retail data science program.
The best retailers in the world do not guess what their customers will do. They predict it. Tesco built one of the world’s most valuable data assets from loyalty card data. Target predicted pregnancy from purchase patterns before customers disclosed it. Walmart discovered the beer-and-diapers association rule — and rearranged stores accordingly. This course opens with those three stories, then immediately gives you the Python tools to apply the same techniques to your own retail data.
Across 12 sections and 15.5 hours, you will build seven distinct customer analytics models in Python — each applied to a real retail dataset with a graded assignment: trade area modelling with the Huff model, RFM analysis with K-means customer segmentation, customer lifetime value prediction with decision trees, churn prediction with logistic regression and Lasso, market basket analysis with Apriori for promotional bundling, recommendation systems with SVD collaborative filtering, and PCA for dimensionality reduction.
This course is included in Udemy for Business and is Episode 3 — the final course in the RA Retail Series. It can be taken independently. A complete Python crash course is included from Section 2. No prior coding, statistics, or retail analytics experience is assumed.
THE RA RETAIL SERIES — EPISODE 3 OF 3
This course completes the three-part RA Retail Series. EP1 covers retail management, pricing analytics, and deep learning forecasting. EP2 (Highest Rated) covers budgeting, OTB, and assortment optimisation. EP3 (this course) adds the customer intelligence layer — the techniques that turn transactional data into commercial decisions about who to retain, what to recommend, and where to expand.
EP1 — RETAIL MANAGEMENT & ANALYTICS
★ Premium
RA: Retail Management, Analytics with Excel & Python
Retail management, pricing analytics, ANN & RNN sales forecasting, and product placement in Excel and Python. 10,900+ students · 18.5 hrs · 194 lectures · Premium
EP2 — RETAIL PLANNING & ASSORTMENT ANALYTICS
★ Highest Rated
RA: Retail Planning, Assortment Analytics with Excel & Python
Retail metrics, OTB planning, assortment optimisation & ML forecasting in Excel and Python. 15,400+ students · 19.5 hrs · 208 lectures · Highest Rated
WHAT MAKES THIS COURSE DIFFERENT
[ FULL ]
Seven customer analytics techniques, one program
RFM + K-means, CLV, churn prediction, market basket, recommendation systems, trade area modelling, PCA — all built in Python on real retail data. No other course covers all seven.
[ HUFF ]
The Huff model for location decisions
Section 4 teaches the Huff model — gravity-based trade area analysis for store location and competitive mapping. Unique at this depth on any online platform.
[ REAL ]
Tesco, Walmart, Andrew Pole — then your data
The course opens with the three most famous retail analytics cases in history, then immediately applies the same techniques to your own retail dataset.
TOOLS AND TECHNIQUES COVERED
Python | K-means clustering | Logistic regression & Lasso | Decision trees & Random CV | Apriori | SVD | PCA | Huff model | Jupyter / Anaconda
WHAT YOU WILL LEARN
✓ Understand the commercial value of customer analytics: the Tesco, Walmart, and Andrew Pole cases as evidence for why prediction matters in retail
✓ Build and apply the Huff Model in Python for trade area analysis: calculate store attraction probabilities per customer community and answer the store location question
✓ Perform RFM analysis: calculate customer recency, frequency, and monetary value, rank and group customers, and create meaningful commercial categories
✓ Apply K-means clustering to RFM data: choose the optimal number of clusters with the elbow method, visualise centroids, and interpret segment profiles
✓ Predict Customer Lifetime Value (CLV): engineer features, calculate lifetime value, classify customers by LTV tier, and build a decision tree model with randomised search cross-validation
✓ Build a full churn prediction pipeline: data orientation, feature engineering, logistic regression, confusion matrix, precision and recall, log odds, Lasso regularisation, and interaction terms with Patsy
✓ Apply market basket analysis with Apriori: identify association rules, build promotional bundles, and surface slow-moving items for clearance or repositioning
✓ Build a recommendation system using SVD collaborative filtering: item-to-item vs user-to-user approaches, train on the full dataset, and predict customer product ratings
✓ Apply PCA for dimensionality reduction: build a pipeline, decompose customer features, run hyperparameter tuning, and prepare data for downstream modelling
✓ Write Python from scratch for customer analytics: a complete crash course is included covering all data structures, pandas manipulation, joining, filtering, and pivot tables
COURSE CONTENT — 12 SECTIONS · 164 LECTURES · 15.5 HOURS · 52 DOWNLOADABLE RESOURCES
PHASE 1 — FOUNDATIONS
SECTION 1: Customer analytics fundamentals and retail data science
Why does customer analytics matter — and what is it capable of? Open with the three most famous retail analytics stories: Tesco’s Clubcard loyalty programme, Andrew Pole’s pregnancy prediction model at Target (including the false positives problem), and the Walmart beer-and-diapers market basket discovery. Understand types of retail customers, types of retail data, the difference between sales data and market basket data, retail data structure, and the machine learning applications available across the customer analytics toolkit. Graded quiz.
Concepts
SECTION 2: Python crash course for customer analytics
No Python experience? No problem. Install Anaconda, explore Jupyter Notebook and Spyder, and build Python foundations from scratch with a retail data mindset: dataframes, arithmetic, lists, dictionaries, arrays, data import, subsetting, conditions, functions, mapping, and for loops. Two-part graded assignment.
Python Anaconda
SECTION 3: Advanced data manipulation in Python for retail customer data
Build the pandas toolkit that underpins every customer analytics model in this course. Apply to real retail customer data: dropping duplicates and nulls, conversions, filtering, imputation, indexing, slicing, group-by, pivot tables with aggregate functions, melting, and all join types. Five-part graded assignment.
Python
PHASE 2 — CUSTOMER LOCATION & SEGMENTATION
SECTION 4: Trade area modelling with the Huff Model
Where should your next store go — and how much of the local market will it capture? Understand different trade area modelling approaches (drive time, zip codes, gravity models). Build the Huff model from scratch: scale attractiveness, calculate per-customer-community probabilities in Python, read and prepare geographic data, build the upper term, and generate probability distributions across competing stores. Answer the store location question with data. Graded assignment.
Python
SECTION 5: RFM analysis and K-means customer segmentation
Not all customers are equal. Build RFM from the ground up: calculate recency, frequency, and monetary value in Python, rank customers on each dimension, group into RFM profiles, and create meaningful commercial categories. Then apply K-means clustering to the RFM data: choose the optimal number of clusters using the elbow method, visualise centroids, interpret segment profiles, and assign every customer to a behavioural segment. Graded assignment with K-means assignment.
Python
PHASE 3 — PREDICTION MODELS
SECTION 6: Customer Lifetime Value prediction
How much is each customer worth to your business over their lifetime — and can you predict it before they churn? Build CLV from scratch: engineer features, calculate lifetime value, identify and handle outliers, classify customers into LTV tiers, prepare data for modelling, build a decision tree classifier, and tune it with randomised search cross-validation. Graded assignment.
Python
SECTION 7: Churn prediction with logistic regression and Lasso
Churn is the most expensive problem in retail loyalty. Build a full churn prediction pipeline: understand why churn prediction matters, orientate to the data, calculate odds and odds ratios, apply logistic regression in Python, engineer features, visualise distributions, prepare data for modelling, interpret the logistic model, build and read a confusion matrix, calculate precision and recall, interpret the decision threshold, calculate log odds, fit the model manually, understand probabilities, apply Patsy for formula-based modelling, add interaction terms, apply Lasso regularisation for feature selection, and interpret results. Graded assignment.
Python
PHASE 4 — RECOMMENDATIONS & ADVANCED ANALYTICS
SECTION 8
Market basket analysis with Apriori
What do customers buy together — and how can you use that to drive revenue? Understand the market basket problem and the beer-and-diapers insight. Import and visualise basket data, prepare it for Apriori, run association rule mining, identify strong rules, apply rules to slow-moving items for repositioning or bundling, and build promotional bundle recommendations. Graded assignment.
Python
SECTION 9: Recommendation systems with SVD collaborative filtering
How do you propose the right product to the right customer at the right moment? Understand collaborative filtering: item-to-item vs user-to-user approaches and when each applies. Learn the SVD algorithm. Prepare the recommendation model, train it on the full customer-product dataset, and predict customer ratings for unrated products — the foundation of every personalisation engine in retail. Graded assignment.
Python
SECTION 10: PCA, dimensionality reduction, and pipeline construction
When customer datasets have dozens of overlapping features, PCA finds the signal. Build a full PCA pipeline: prepare and import data, apply PCA decomposition to reduce dimensionality, import and compare models, and tune hyperparameters. Understand how PCA feeds into downstream classification and segmentation models.
Python
SECTION 11: Course conclusion and Keip platform overview
A brief closing section with a final message and an introduction to Keip — Haytham’s retail management SaaS platform founded in Bordeaux — contextualising the consulting practice and software product that underpin the course content.
Discussion
THIS COURSE IS NOT FOR YOU IF...
✗ You are looking for retail fundamentals, pricing analytics, or deep learning forecasting — those are covered in EP1 of the RA Retail Series (Retail Management & Analytics with Excel & Python)
✗ You need OTB budgeting, assortment optimisation, or inventory planning — those are covered in EP2 (Retail Planning & Assortment Analytics — Highest Rated on Udemy)
✗ You want a general data science course without a retail focus — every technique in this course is applied directly to retail customer data; generic ML applications are a separate category
✗ You need a CRM software implementation guide — this course builds analytical models in Python, not software configuration or CRM platform administration skills
WHAT STUDENTS AND CLIENTS SAY
“Examples are key to understand the topic. This course does it right — every technique is taught through a real retail case before you apply it yourself.”
Mayra Alejandra — Verified Udemy student
“Haytham mentored me in my role of Head of Supply Chain Efficiency. He is extremely knowledgeable about supply chain concepts, latest trends, and benchmarks. His analytics-driven approach was very helpful to recommend and implement significant changes to our supply chain.”
Saify Naqvi — Head of Supply Chain Efficiency — Aster Group
“I participated in the Supply Chain Forecasting & Management training conducted by Haytham. It helped me enormously in my daily work. Haytham has the pedagogy to explain very difficult calculations and formulas in a simple way. I highly recommend this training.”
Djamel Bouremiz — Purchasing Manager, Mineral Circles Bearings W.L.L.
WHO THIS COURSE IS FOR
Retail analysts and customer intelligence professionals
You analyse customer behaviour, loyalty data, and sales patterns and want to move from Excel pivot tables to predictive Python models — segmentation, churn prediction, CLV, and recommendation systems — that generate insights your stakeholders can act on.
Retail managers and strategists
You make location, assortment, and customer engagement decisions and want a quantitative framework — trade area modelling, RFM segmentation, churn scoring — to make those decisions with data rather than instinct.
Data scientists entering retail
You know Python and machine learning and want a structured program that applies your skills to real retail problems: K-means clustering, decision trees for CLV, logistic regression for churn, Apriori for promotions, SVD for recommendations, PCA for dimensionality reduction.
CRM and loyalty programme managers
You manage customer data, loyalty schemes, and direct marketing and want the analytical models — RFM, CLV, churn probability — to segment your base precisely and target interventions where they generate the highest return.
Merchandisers and category managers
You plan product ranges, promotional bundles, and in-store recommendations and want market basket analysis and collaborative filtering to turn transactional data into actionable placement and bundling decisions.
Students and early-career data analysts
You want a portfolio of working Python customer analytics models — RFM, CLV, churn, market basket, SVD recommendations, Huff trade area — to stand out in retail, e-commerce, and data analytics job applications.
REQUIREMENTS
● Basic retail knowledge is helpful but not required — Section 1 covers all the retail data and customer analytics context needed before any modelling begins.
● No Python experience needed — Sections 2 and 3 are a complete Python crash course and data manipulation foundation, included before any analytics section begins.
● No statistics or machine learning background required — every model is built from first principles with full explanation of the maths before any code is written.
● A computer with Anaconda installed (free) — setup is fully guided in Section 2. All Python libraries used are free and open-source.
WHAT IS INCLUDED
● 12 sections, 164 lectures, and 15.5 hours of on-demand content covering seven customer analytics disciplines applied to real retail data
● 52 downloadable resources: Python project files, retail customer datasets, and model templates for every section
● Graded assignments in every analytics section — all on real retail customer data, including the Tesco, Walmart, and Target cases discussed in Section 1
● Huff model implementation in Python (Section 4) — gravity-based trade area analysis for store location and competitive mapping, unique at this depth on Udemy
● Full churn prediction pipeline (Section 7) — the most detailed logistic regression workflow in any retail analytics course, including Lasso, Patsy, interaction terms, and probability interpretation
● Episode 3 of the RA Retail Series — the series that also includes EP1 (retail management, pricing, ANN/RNN forecasting) and EP2 (Highest Rated: OTB, assortment, AutoML)
● Lifetime access to all content and any future updates to the curriculum
● 30-day money-back guarantee — no questions asked
● Certificate of completion upon finishing the course
YOUR INSTRUCTOR
Haytham Omar, Ph.D.
Supply Chain & Business Intelligence Consultant · Developer · Trainer — UAE & France · Co-Founder, Keip (SaaS for retail management)
Haytham holds a Ph.D. in Supply Chain and Forecasting from the University of Bordeaux and a Master of Science in Global Supply Chain Management from Bordeaux École de Management. He is co-founder of Keip — a SaaS platform for retail management and analytics — and an active consultant who works with retailers including Sephora France and Sharaf Group Dubai.
He has trained over 70,000 supply chain and retail professionals across 70+ workshops in the UAE. Additional clients include Aster Group, DNO, PWC Training Academy Dubai, Qarar, and the Higher College of Technology. He is also the creator of the Inventorize package for Python and R — used by over 90,000 supply chain and retail professionals worldwide.
This course is Episode 3 — the final course in the RA Retail Series. It brings together the Python skills and retail domain knowledge from EP1 and EP2 and applies them to the most commercially impactful discipline in retail data science: understanding, predicting, and acting on customer behaviour. The customer analytics models in this course are the same frameworks that loyalty programmes, CRM systems, and retail intelligence platforms are built on.
Stop guessing what your customers will do next. Start predicting it.
12 sections · 15.5 hours · RFM + K-means · CLV · Churn · Huff model · Market basket · SVD · EP3 of 3 · Udemy for Business