QuickBooks Online: Working with Customers and Sales

Set up the payment methods your company accepts.

If your clients are on payment terms, set them up here. It can be as simple as Net 15, or as complex as "If you pay within 10 days we'll give you a 5% discount."

The Products and Services list is where you create all the items that will appear on Estimates, Invoices, Sales Receipts, Checks and Bills.

Services are the problems you solve for your customers. Set up your lists of Services with pricing and default descriptions.

If you sell tangible goods, add these Products to the lists so that you can track how much you buy and sell them for.

If you need to know how many Products you have in stock so that you don't run out, here's how to manage your Inventory.

See all your Customers in one place, along with quick lists of who owes you money...and how long they've been overdue.

QuickBooks Online has specific Sales settings that can be turned on and off depending on how your company makes its money.

Add your Customers and their projects to your master list.

Sometimes you don't want to save every customers by name. Create role-based Customer groups like "Website" and "Walk-in."

If you haven't seen a client for several years and you don't need their name on your list anymore, here's how to inactivate them. They're not gone, just hidden.

Occasionally a Customer is entered twice. Maybe there was a typo, two different employees entered them differently, or you have both the company name and contact entered separately. Here is how to merge two Customer records into one.

If you take payment immediately, enter the entire transaction in one step.

If you provide a service and the client pays later, here's how to make Invoices and track what's owed to you.

When a customer pays, apply that money to one or more outstanding invoices.

Occasionally a client overpays. Here's how to manage the extra money.

Not every customer is a happy customer. If you have to refund their money, use these steps and do it correctly.

If you give store credit, here's how to keep track of that money on behalf of the customer.

If you put in bids for projects, create an Estimate so that the customer knows what to expect. Once it's been accepted, you can turn it into an Invoice in just a click!

If you take Deposits on work to be performed, or work on retainer, here's the right way to manage the money.

One of the most confusing steps is grouping your customer's payments so that they match your bank statement. There's an easy way to do it, which will save hours of time when you reconcile your bank account.

Do you barter and trade services with Customers and Vendors? If so, there are distinct benefits to reporting the income and expense, instead of working under the table. Here's how to manage Bartering on the up-and-up so that the IRS doesn't red flag you.

Change the appearance of your Sales Forms including Invoices and Sales Receipts. Change the style, font, color, and which fields show up.

Now that you've watched over 90 videos, we don't want you to get lost in all the details. Watch this overview of a typical business workflow to see how to work with a customer from providing the service to putting the money in the bank.

If you incur expenses on behalf of a client and then they reimburse you, mark them as Billable so that they appear on your next invoice.

Keep track of your Customers and the money they owe you with this set of reports.

It's best to use QuickBooks Online if you do a little bit every day, instead of waiting until the end of the week or the month. It's much faster and easier.