Quality System Problem Solving 7x
4.2 (46 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,313 students enrolled

Quality System Problem Solving 7x

Learn 7 Problem Solving's Techniques directly from the world of Quality Systems in less than one hour
New
4.2 (46 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,313 students enrolled
Last updated 6/2020
English
English [Auto]
Current price: $13.99 Original price: $19.99 Discount: 30% off
5 hours left at this price!
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This course includes
  • 44 mins on-demand video
  • 2 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • 7 Quality System's techniques
  • The problem solver's focus
  • Containment action Vs Corrective action
Requirements
  • Willingness to learn and develop skills
Description

Many experts believe that problem solving will be one of the most demanded skills in the world of work: it is often not the entity of the problem that makes the difference but how we react, deal with and solve it.

Problem Solving 7x is a course during which I will teach you seven problem-solving techniques that come from the world of quality systems: they are so powerful that you can use them right away.

In fact, to be an efficient problem solver it is important to increase our skills, learn the techniques that really work, and that analyze the causes of our problems.

Who this course is for:
  • Entrepreneurs
  • Management consultants
  • Managers
  • Freelances
  • Quality Assurance Specialists
  • People interested in business management
Course content
Expand all 10 lectures 43:46
+ Introduction
1 lecture 05:53

In this lesson you will understand what problem solving is according to Quality System' theory passing through the difference between "corrective action" and "containment action".

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Music: www.bensound.com

Preview 05:53
+ 7 Techniques
7 lectures 29:32
Pareto's Principle
05:50

In this lesson we talk about the Cause and Effect diagram, also called Ishikawa diagram.

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Music: www.bensound.com

Cause and Effect Diagram
04:37

The Lessons Learned Database is an excellent tool to take advantage of problems successfully solved in the past.

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Music: www.bensound.com

Lessons Learned Database
04:00

The experience of others can be very useful, that's why Benchmarking is a problem solving technique to know and learn.

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Music: www.bensound.com

Preview 04:23

The concentration diagram is a tool that is very quick to learn and effective to use.

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Music: www.bensound.com

Concentration Diagram
02:33

The 5 Whys method is very effective tool in identifying the root cause.

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Music: www.bensound.com

Five Whys
04:06

How can we have bright ideas to better solve the problems we have to face?

Brainstorming is a technique that can help us.

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Music: www.bensound.com

Brainstorming
04:03
+ Practise
2 lectures 08:21

To reinforce the learning you will find an exercise with a fantasy case to solve without any reference to real events. Good job!

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Exercise
05:39

This is an extra lesson designed to review the course contents.

We will use Mind Mapping, a tool created by the English psychologist Tony Buzan that is very powerful for learning.

The main contents of the course have been reported in a mind map, you will see it in presentation mode and you can download the PDF file.

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Music: www.bensound.com

EXTRA Lesson
02:42
Final exam
7 questions