
In this lesson you will understand what problem solving is according to Quality System' theory passing through the difference between "corrective action" and "containment action".
In this lesson we talk about the Pareto's Principle.
In this lesson we talk about the Cause and Effect diagram, also called Ishikawa diagram.
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The Lessons Learned Database is an excellent tool to take advantage of problems successfully solved in the past.
The experience of others can be very useful, that's why Benchmarking is a problem solving technique to know and learn.
The concentration diagram is a tool that is very quick to learn and effective to use.
The 5 Whys method is very effective tool in identifying the root cause.
How can we have bright ideas to better solve the problems we have to face?
Brainstorming is a technique that can help us.
To reinforce the learning you will find an exercise with a fantasy case to solve without any reference to real events. Good job!
This is an extra lesson designed to review the course contents.
We will use Mind Mapping, a tool created by the English psychologist Tony Buzan that is very powerful for learning.
The main contents of the course have been reported in a mind map, you will see it in presentation mode and you can download the PDF file.
Many experts believe that problem solving will be one of the most demanded skills in the world of work: it is often not the entity of the problem that makes the difference but how we react, deal with and solve it.
Problem Solving 7x is a course during which I will teach you seven problem-solving techniques that come from the world of quality systems: they are so powerful that you can use them right away.
We can define problem solving as a method to ask yourself correct questions in front of a problem by providing effective answers that's why tools are very important.
Winston Churchill said that "A pessimist sees difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
Here, similarly the good problem solver is a person who focuses on the goal thinking about the tools that he has avoiding wasting time in discussions on the problem, the focus is the solution and it orients itself there.
So, to be an efficient problem solver it is important to increase our skills, learn the techniques that really work, and that analyze the causes of our problems.
--> This course is designed for those who want to avoid wasting time, in fact you will learn seven quality problem solving techniques in about an hour and you can immediately apply them!
In this course you will learn:
7 Quality System's techniques,
The problem solver's focus,
Why a Corrective Action is so important,
the difference between Corrective and Containment Action.
This course is designed for:
Entrepreneurs,
Business consultants,
Managers and Executives,
Freelances,
Quality Assurance Manager,
People interested in management.