Certified Manager of Quality Training
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Certified Manager of Quality Training

Certified Manager of Quality and Organizational Excellence CMQ/OE® Exam Preparation Course.
0.0 (0 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1 student enrolled
Created by Sandeep Kumar ­
Published 7/2020
English
English [Auto]
Current price: $44.99 Original price: $199.99 Discount: 78% off
2 days left at this price!
30-Day Money-Back Guarantee
This course includes
  • 22.5 hours on-demand video
  • 7 articles
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Successfully pass the ASQ® Certified Manager of Quality / Organizational Excellence (CMQ/OE)® exam in the first attempt (confidently).
  • Note: We are not a representative of ASQ®. ASQ® is the registered trademark of the American Society for Quality.
  • Lead Quality Management and Business Excellence initiatives in your organization to take it to the next higher level
  • Implement the proven quality management and quality improvement principles in your work areas.
Requirements
  • Candidates must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge.
Description

You can use this course for two purposes:

1. Passing the ASQ® CMQ/OE certification exam. The course contains more than 200 practice questions.

2. Lead the Quality Management and Business Excellence initiative in your organization.

Note: We are not a representative of ASQ®.  ASQ® is the registered trademark of the American Society for Quality.

1. ASQ CMQ/OE CERTIFICATION EXAM PREPARATION:

This course is fully aligned with the updated Body of Knowledge.

Sections and Marks Assigned to each section in the CMQ/OE exam:

Section I        Leadership       28 marks

Section II       Strategic Plan Development and Deployment       22 marks

Section III      Management Elements and Methods       31 marks

Section IV      Quality Management Tools  30 marks

Section V       Customer-Focused Organizations    21 marks

Section VI       Supply Chain Management    17 marks

Section VII      Training and Development    16 marks


2. LEADING QUALITY MANAGEMENT AND BUSINESS EXCELLENCE INITIATIVES TO IMPROVE ORGANIZATION'S PERFORMANCE:

Learn leadership theories and practical tools to take your organization to the next level of success.



Who this course is for:
  • Individuals attempting the American Society for Quality (ASQ®) Certified Manager of Quality / Organizational Excellence (CMQ/OE)® exam
  • Quality Management leaders interested in improving their quality management knowledge
Course content
Expand all 202 lectures 22:35:05
+ Section I - Leadership
31 lectures 03:17:32
1A Organizational Structures Part 1
06:38
1A Organizational Structures Part 2
07:22
1B1 Competencies of Leaders
06:44
1B1 Situational Leadership Part 1
05:23
1B1 Transformational Leadership
05:42
1B1 Emotional Intelligence
06:07
1B2 Roles and Responsibilities of Managers
09:23
1B3 Why to Change?
09:21
1B3 Lewins Change Management Model
04:43
1B3 Kotter Change Management Model
04:56
1B3 Four Change Management Tools
10:15
1B3 Change Effectiveness
04:28
1B3 Organizational Culture
09:39
1B4 Abraham Maslow's Motivation Theory
04:46
1B4 Herzberg'w Two-factor Motivation Theory
04:34
1B4. Douglas McGregor's Motivation Theory X and Y
02:58
1B4. Negotiation
04:06
1B4. Conflict Resolution
07:18
1B4. Critical Thinking
05:42
1B5. Empowerment
07:13
1C1. Types of Teams
06:53
1C2. Stages of Team Development
08:48
1C3. Team-building Techniques
04:00
1C4. Team Roles and Responsibilities
07:24
1C4. Team Dynamics - Part 1
07:05
1C4. Team Dynamics - Part 2
06:36
1C5. Team Performance and Evaluation
09:02
1D. ASQ Code of Ethics
05:15
Download Section 1 Slides
00:01
Quiz - Section 1 Leadership
28 questions
+ Section II - Strategic Plan Development and Deployment
23 lectures 02:15:09
2A. Strategic Planning Models
02:54
2A. Strategy 5 Ps
06:23
2A. What is VMOSA?
06:28
2A. Strategic, Tactical and Operational Planning
03:06
2A. Hoshin Kanri Planning
08:05
2A. Why Strategic Planning Fails?
03:52
2B1. Internal and External Factors
08:22
2B1. Risk Analysis
04:07
2B2. Five Competitive Forces - Part 1
06:30
2B2. Five Competitive Forces - Part 2
09:56
2B2. Five Competitive Forces - Part 3
06:02
2B2. Four Market-based Strategies
05:07
2B3. Stakeholder Analysis
07:18
2B4. Technology
09:00
2B5. Internal Capability Analysis
09:39
2B6. Legal and Regulatory Factors
05:39
2C1. Tactical Plans
05:29
2C2. Resource Allocation and Deployment
04:54
2C3. Organizational Performance Measurement
04:07
2C3. Benchmarking
04:51
2C3. Balanced Scorecard
05:35
2C4. Quality in Strategic Deployment
07:44
Download Section 2 Slides
00:01
Quiz - Section II - Strategic Plan Development and Deployment
22 questions
+ Section III - Management Elements
63 lectures 07:11:50
3A1. Principles of Management Part 1
03:34
3A1. Principles of Management Part 2
04:25
3A2. Management Theories and Styles - Scientific Management
08:21
3A2. Organizational Theory
06:14
3A2. Behavioural Theories
04:11
3A2. Learning Theories Part 1
06:00
3A2. Learning Theories Part 2
07:08
3A2. System Thinking
03:40
3A2. Situational Complexity
07:13
3A2. Management Styles
08:43
3A3. Interdependence of Functional Areas
05:50
3A4. Human Resources Management
08:39
3A5. Financial Management
03:51
3A5. Income Statement
12:42
3A5. Balance Sheet
12:54
3A5. Cash Flow Statement
10:32
3A5. Cost Structure
06:41
3A5. Budgeting
05:24
3A5. Financial Ratios Part 1
05:24
3A5. Financial Ratios Part 2
14:22
3A5. Portfolio Analysis
04:21
3A6. Risk Management Part 1
04:30
3A6. Risk Management Part 2
13:24
3A7. Knowledge Management Part 1
06:30
3A7. Knowledge Management Part 2
10:54
3B1. Communication Techniques
08:37
3B2. Interpersonal Skills Part 1
05:57
3B2. Interpersonal Skills Part 2
05:30
3B3. Communications in a Global Economy
04:22
3B4. Communications and Technology
03:38
3C1. Project Management Basics Part 1
09:28
3C1. Project Management Basics Part 2
08:02
3C2. Project Tools Part 1
07:12
3C2. Project Tools Part 2 - Gantt Chart
09:01
3C2. Project Tools Part 3 - CPM
14:47
3C2. Project Tools Part 3 - PERT
04:14
3C3. Measure and Monitor
09:07
3C4. Project Documentation
04:12
3D1. Quality Mission and Policy
07:41
3D2. Quality Planning, Deployment and Documentation
06:35
3D3. Balanced Scorecard
06:41
3D3. Internal Audits
10:56
3D3. Quality System Effectiveness
06:38
3D3. Management Review
05:28
3E1. Quality Management Standards
12:15
3E2. Excellence Models Part 1
08:03
3E2. Excellence Models Part 2
04:34
3E3. Other Quality Methodologies Part 1
07:30
3E3. Other Quality Methodologies Part 2
06:03
3E4. Quality Guru Walter Shewhart
06:43
3E4. Quality Gurus Edwards Deming - Intro
04:57
3E4. Deming's 14 Principles - Part 1
03:56
3E4. Deming's 14 Principles - Part 2
06:04
3E4. Deming's 14 Principles - Part 3
04:28
3E4. Deming's 14 Principles - Part 4
05:17
3E4. Deming's 14 Principles - Part 5
03:25
3E4. Edwards Deming - 7 Deadly Diseases
03:39
3E4. Edwards Deming - System of Profound Knowledge
04:04
3E4. Quality Guru Joseph Juran
08:21
3E4. Quality Guru Philip Crosby
10:12
3E4. Quality Guru Feigenbaum
05:15
3E4. Quality Guru Ishikawa
03:30
Download Section 3 Slides
00:01
Quiz - Section III - Management Elements
34 questions
+ Section IV - Quality Management Tools
63 lectures 07:08:49
4A1. Cause and Effects Diagram - The seven classic quality tools
07:22
4A1. Flow Charts - The seven classic quality tools
04:55
4A1. Check Sheets - The seven classic quality tools
04:50
4A1. Pareto Charts - The seven classic quality tools
05:31
4A1. Scatter Diagrams - The seven classic quality tools
05:59
4A1. Control Charts - The seven classic quality tools
07:24
4A1. Histograms - The seven classic quality tools
07:38
4A2. Affinity Diagrams - Basic Management and Planning Tools
05:47
4A2. Interrelationship Diagraphs - Basic Management and Planning Tools
05:46
4A2. Tree Diagrams - Basic Management and Planning Tools
02:58
4A2. Prioritization Matrices - Basic Management and Planning Tools
06:12
4A2. Matrix Diagrams - Basic Management and Planning Tools
07:17
4A2. PDPC - Basic Management and Planning Tools
04:05
4A2. Network Diagrams - Basic Management and Planning Tools
02:42
4A3. Root Cause Analysis - Process Improvement Tools
09:50
4A3. Kepner Tregoe - Process Improvement Tools
01:06
4A3. PDCA - Process Improvement Tools
01:21
4A3. FMEA - Process Improvement Tools
14:32
4A4. Brainstorming - Innovation and Creativity Tools
16:12
4A4. Mind Mapping - Innovation and Creativity Tools
04:03
4A4. Lateral Thinking - Innovation and Creativity Tools
04:26
4A4. Five Whys - Innovation and Creativity Tools
01:41
4A4. Design for Six Sigma (DFSS) - Innovation and Creativity Tools
03:04
4A5. Cost of Quality (COQ)
14:57
Quiz - Section 4a - Problem-Solving Tools
35 questions
4B1. Process Goals
04:44
4B2. Process Analysis
06:04
4B2. Value Added vs Non Value Added Activities
07:46
4B2. Waste Elimination Part 1 (Mura, Muri and Muda)
07:02
4B2. Waste Elimination Part 2 (Eight Types of Wastes - TIMWOODS)
10:57
4B3. Lean Tools - Introduction
04:43
4B3. Lean - Quick Changeover, SMED
07:36
4B3. Lean - Pull (JIT and Kanban)
06:59
4B3. Lean - 5S (Workplace Organization)
07:09
4B3. Lean - Value Stream Mapping (VSM)
06:40
4B3. Lean - Poke-yoke (error proofing)
03:25
4B3. Lean - Total Predictive Maintenance (TPM), Productivity (OEE)
04:40
4B3. Lean - Kaizen
04:23
4B3. Lean - Standard Work
01:39
4B4. Theory of Constraints (ToC)
08:22
4B4. Througput Accounting
06:25
Quiz - Section 4b - Process Management
19 questions
4C1. Basic Statistical Use
10:04
4C2. Sampling Errors (Type I and Type II Errors)
10:01
4C2. Acceptance Sampling Standards
03:05
4C2. Sampling Methods
10:24
4C3. Measurement of Central Tendency - Statistical Analysis
11:04
4C3. Measurement of Dispersion - Statistical Analysis
10:36
4C3. Basic Distributions Types (normal, bimodal, skewed)
09:50
4C3. Process Control Charts (SPC) Part 1
06:47
4C3. Process Control Charts (SPC) Part 2
09:49
4C4. Measurement System Analysis (MSA) Part 1 - Introduction
05:58
4C4. Measurement System Analysis (MSA) Part 2 - Accuracy
07:02
4C4. Measurement System Analysis (MSA) Part 2 - Precision
04:40
4C5. Trend and Pattern Analysis
10:41
4C6. Process Variation
08:29
4C7. Process Capability - Cp Cpk
14:30
4C7. Performance Indices - Pp and Ppk
05:31
4C8. Reliability - Introduction
06:24
4C8b Reliability - Measures (MTTR, MTBF etc.)
06:38
4C8. Reliability - Availability Measurements
06:33
4C8. Reliability - Bathtub Curve
05:58
Download Section 4 Slides
00:01
Quiz - Section 4c - Measurement: Assessment and Metrics
23 questions
+ Section V - Customer-Focused Organizations
13 lectures 01:25:00
5A1and2. Internal and External Customers
08:15
5A3. Customer Segmentation
06:44
5A4. Qualitative Assessment
07:30
5B1. Customer Needs
02:29
5B1. Quality Function Deployment (QFD)
08:15
5B1. Kano Model
07:20
5B2. Customer Surveys
11:01
5B2. Other Customer Feedback Methods
07:08
5B2. Customer Value Analysis
08:25
5B2. Customer Loyalty
04:02
5B3. Customer Service Principles
07:04
5B4. Multiple and Diverse Customer Management
06:46
Download Section 6 Slides
00:01
Quiz - Section V - Customer-Focused Organizations
21 questions
+ Section VI - Supply Chain Management
9 lectures 01:16:41
6A. Supplier Selection and Approval
13:50
6B. Supplier Risk Management
08:54
6B. Counterfeit Parts
07:34
6C. Supplier Communications
10:06
6D. Supplier Performance
07:24
6E. Supplier Improvement
08:43
6F. Supplier Certification, Partnerships, and Alliances
13:08
6G. Supplier Logistics and Material Acceptance
07:01
Download Section 6 Slides
00:01
Quiz - Section VI - Supply Chain Management
17 questions