Certified Manager of Quality Training
4.4 (20 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
164 students enrolled

Certified Manager of Quality Training

Certified Manager of Quality and Organizational Excellence CMQ/OE® Exam Preparation Course.
Bestseller
4.4 (20 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
164 students enrolled
Created by Sandeep Kumar ­
Last updated 7/2020
English
English [Auto]
Current price: $44.99 Original price: $199.99 Discount: 78% off
30-Day Money-Back Guarantee
This course includes
  • 23.5 hours on-demand video
  • 7 articles
  • 8 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Successfully pass the ASQ® Certified Manager of Quality / Organizational Excellence (CMQ/OE)® exam in the first attempt (confidently).
  • Note: We are not a representative of ASQ®. ASQ® is the registered trademark of the American Society for Quality.
  • Lead Quality Management and Business Excellence initiatives in your organization to take it to the next higher level
  • Implement the proven quality management and quality improvement principles in your work areas.
Requirements
  • Candidates must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge.
Description

You can use this course for two purposes:

1. Passing the ASQ® CMQ/OE certification exam. The course contains more than 200 practice questions.

2. Lead the Quality Management and Business Excellence initiative in your organization.

Note: We are not a representative of ASQ®.  ASQ® is the registered trademark of the American Society for Quality.

1. ASQ CMQ/OE CERTIFICATION EXAM PREPARATION:

This course is fully aligned with the updated Body of Knowledge.

Sections and Marks Assigned to each section in the CMQ/OE exam:

Section I        Leadership       28 marks

Section II       Strategic Plan Development and Deployment       22 marks

Section III      Management Elements and Methods       31 marks

Section IV      Quality Management Tools  30 marks

Section V       Customer-Focused Organizations    21 marks

Section VI       Supply Chain Management    17 marks

Section VII      Training and Development    16 marks


2. LEADING QUALITY MANAGEMENT AND BUSINESS EXCELLENCE INITIATIVES TO IMPROVE ORGANIZATION'S PERFORMANCE:

Learn leadership theories and practical tools to take your organization to the next level of success.



Who this course is for:
  • Individuals attempting the American Society for Quality (ASQ®) Certified Manager of Quality / Organizational Excellence (CMQ/OE)® exam
  • Quality Management leaders interested in improving their quality management knowledge
Course content
Expand all 210 lectures 23:29:22
+ Section I - Leadership
31 lectures 03:17:32
1A Organizational Structures Part 1
06:38
1A Organizational Structures Part 2
07:22
1B1 Competencies of Leaders
06:44
1B1 Situational Leadership Part 1
05:23
1B1 Transformational Leadership
05:42
1B1 Emotional Intelligence
06:07
1B2 Roles and Responsibilities of Managers
09:23
1B3 Why to Change?
09:21
1B3 Lewins Change Management Model
04:43
1B3 Kotter Change Management Model
04:56
1B3 Four Change Management Tools
10:15
1B3 Change Effectiveness
04:28
1B3 Organizational Culture
09:39
1B4 Abraham Maslow's Motivation Theory
04:46
1B4 Herzberg'w Two-factor Motivation Theory
04:34
1B4. Douglas McGregor's Motivation Theory X and Y
02:58
1B4. Negotiation
04:06
1B4. Conflict Resolution
07:18
1B4. Critical Thinking
05:42
1B5. Empowerment
07:13
1C1. Types of Teams
06:53
1C2. Stages of Team Development
08:48
1C3. Team-building Techniques
04:00
1C4. Team Roles and Responsibilities
07:24
1C4. Team Dynamics - Part 1
07:05
1C4. Team Dynamics - Part 2
06:36
1C5. Team Performance and Evaluation
09:02
1D. ASQ Code of Ethics
05:15
Download Section 1 Slides
00:01
Quiz - Section 1 Leadership
28 questions
+ Section II - Strategic Plan Development and Deployment
23 lectures 02:15:09
2A. Strategic Planning Models
02:54
2A. Strategy 5 Ps
06:23
2A. What is VMOSA?
06:28
2A. Strategic, Tactical and Operational Planning
03:06
2A. Hoshin Kanri Planning
08:05
2A. Why Strategic Planning Fails?
03:52
2B1. Internal and External Factors
08:22
2B1. Risk Analysis
04:07
2B2. Five Competitive Forces - Part 1
06:30
2B2. Five Competitive Forces - Part 2
09:56
2B2. Five Competitive Forces - Part 3
06:02
2B2. Four Market-based Strategies
05:07
2B3. Stakeholder Analysis
07:18
2B4. Technology
09:00
2B5. Internal Capability Analysis
09:39
2B6. Legal and Regulatory Factors
05:39
2C1. Tactical Plans
05:29
2C2. Resource Allocation and Deployment
04:54
2C3. Organizational Performance Measurement
04:07
2C3. Benchmarking
04:51
2C3. Balanced Scorecard
05:35
2C4. Quality in Strategic Deployment
07:44
Download Section 2 Slides
00:01
Quiz - Section II - Strategic Plan Development and Deployment
22 questions
+ Section III - Management Elements
63 lectures 07:11:50
3A1. Principles of Management Part 1
03:34
3A1. Principles of Management Part 2
04:25
3A2. Management Theories and Styles - Scientific Management
08:21
3A2. Organizational Theory
06:14
3A2. Behavioural Theories
04:11
3A2. Learning Theories Part 1
06:00
3A2. Learning Theories Part 2
07:08
3A2. System Thinking
03:40
3A2. Situational Complexity
07:13
3A2. Management Styles
08:43
3A3. Interdependence of Functional Areas
05:50
3A4. Human Resources Management
08:39
3A5. Financial Management
03:51
3A5. Income Statement
12:42
3A5. Balance Sheet
12:54
3A5. Cash Flow Statement
10:32
3A5. Cost Structure
06:41
3A5. Budgeting
05:24
3A5. Financial Ratios Part 1
05:24
3A5. Financial Ratios Part 2
14:22
3A5. Portfolio Analysis
04:21
3A6. Risk Management Part 1
04:30
3A6. Risk Management Part 2
13:24
3A7. Knowledge Management Part 1
06:30
3A7. Knowledge Management Part 2
10:54
3B1. Communication Techniques
08:37
3B2. Interpersonal Skills Part 1
05:57
3B2. Interpersonal Skills Part 2
05:30
3B3. Communications in a Global Economy
04:22
3B4. Communications and Technology
03:38
3C1. Project Management Basics Part 1
09:28
3C1. Project Management Basics Part 2
08:02
3C2. Project Tools Part 1
07:12
3C2. Project Tools Part 2 - Gantt Chart
09:01
3C2. Project Tools Part 3 - CPM
14:47
3C2. Project Tools Part 3 - PERT
04:14
3C3. Measure and Monitor
09:07
3C4. Project Documentation
04:12
3D1. Quality Mission and Policy
07:41
3D2. Quality Planning, Deployment and Documentation
06:35
3D3. Balanced Scorecard
06:41
3D3. Internal Audits
10:56
3D3. Quality System Effectiveness
06:38
3D3. Management Review
05:28
3E1. Quality Management Standards
12:15
3E2. Excellence Models Part 1
08:03
3E2. Excellence Models Part 2
04:34
3E3. Other Quality Methodologies Part 1
07:30
3E3. Other Quality Methodologies Part 2
06:03
3E4. Quality Guru Walter Shewhart
06:43
3E4. Quality Gurus Edwards Deming - Intro
04:57
3E4. Deming's 14 Principles - Part 1
03:56
3E4. Deming's 14 Principles - Part 2
06:04
3E4. Deming's 14 Principles - Part 3
04:28
3E4. Deming's 14 Principles - Part 4
05:17
3E4. Deming's 14 Principles - Part 5
03:25
3E4. Edwards Deming - 7 Deadly Diseases
03:39
3E4. Edwards Deming - System of Profound Knowledge
04:04
3E4. Quality Guru Joseph Juran
08:21
3E4. Quality Guru Philip Crosby
10:12
3E4. Quality Guru Feigenbaum
05:15
3E4. Quality Guru Ishikawa
03:30
Download Section 3 Slides
00:01
Quiz - Section III - Management Elements
34 questions
+ Section IV - Quality Management Tools
63 lectures 07:08:49
4A1. Cause and Effects Diagram - The seven classic quality tools
07:22
4A1. Flow Charts - The seven classic quality tools
04:55
4A1. Check Sheets - The seven classic quality tools
04:50
4A1. Pareto Charts - The seven classic quality tools
05:31
4A1. Scatter Diagrams - The seven classic quality tools
05:59
4A1. Control Charts - The seven classic quality tools
07:24
4A1. Histograms - The seven classic quality tools
07:38
4A2. Affinity Diagrams - Basic Management and Planning Tools
05:47
4A2. Interrelationship Diagraphs - Basic Management and Planning Tools
05:46
4A2. Tree Diagrams - Basic Management and Planning Tools
02:58
4A2. Prioritization Matrices - Basic Management and Planning Tools
06:12
4A2. Matrix Diagrams - Basic Management and Planning Tools
07:17
4A2. PDPC - Basic Management and Planning Tools
04:05
4A2. Network Diagrams - Basic Management and Planning Tools
02:42
4A3. Root Cause Analysis - Process Improvement Tools
09:50
4A3. Kepner Tregoe - Process Improvement Tools
01:06
4A3. PDCA - Process Improvement Tools
01:21
4A3. FMEA - Process Improvement Tools
14:32
4A4. Brainstorming - Innovation and Creativity Tools
16:12
4A4. Mind Mapping - Innovation and Creativity Tools
04:03
4A4. Lateral Thinking - Innovation and Creativity Tools
04:26
4A4. Five Whys - Innovation and Creativity Tools
01:41
4A4. Design for Six Sigma (DFSS) - Innovation and Creativity Tools
03:04
4A5. Cost of Quality (COQ)
14:57
Quiz - Section 4a - Problem-Solving Tools
35 questions
4B1. Process Goals
04:44
4B2. Process Analysis
06:04
4B2. Value Added vs Non Value Added Activities
07:46
4B2. Waste Elimination Part 1 (Mura, Muri and Muda)
07:02
4B2. Waste Elimination Part 2 (Eight Types of Wastes - TIMWOODS)
10:57
4B3. Lean Tools - Introduction
04:43
4B3. Lean - Quick Changeover, SMED
07:36
4B3. Lean - Pull (JIT and Kanban)
06:59
4B3. Lean - 5S (Workplace Organization)
07:09
4B3. Lean - Value Stream Mapping (VSM)
06:40
4B3. Lean - Poke-yoke (error proofing)
03:25
4B3. Lean - Total Predictive Maintenance (TPM), Productivity (OEE)
04:40
4B3. Lean - Kaizen
04:23
4B3. Lean - Standard Work
01:39
4B4. Theory of Constraints (ToC)
08:22
4B4. Througput Accounting
06:25
Quiz - Section 4b - Process Management
19 questions
4C1. Basic Statistical Use
10:04
4C2. Sampling Errors (Type I and Type II Errors)
10:01
4C2. Acceptance Sampling Standards
03:05
4C2. Sampling Methods
10:24
4C3. Measurement of Central Tendency - Statistical Analysis
11:04
4C3. Measurement of Dispersion - Statistical Analysis
10:36
4C3. Basic Distributions Types (normal, bimodal, skewed)
09:50
4C3. Process Control Charts (SPC) Part 1
06:47
4C3. Process Control Charts (SPC) Part 2
09:49
4C4. Measurement System Analysis (MSA) Part 1 - Introduction
05:58
4C4. Measurement System Analysis (MSA) Part 2 - Accuracy
07:02
4C4. Measurement System Analysis (MSA) Part 2 - Precision
04:40
4C5. Trend and Pattern Analysis
10:41
4C6. Process Variation
08:29
4C7. Process Capability - Cp Cpk
14:30
4C7. Performance Indices - Pp and Ppk
05:31
4C8. Reliability - Introduction
06:24
4C8b Reliability - Measures (MTTR, MTBF etc.)
06:38
4C8. Reliability - Availability Measurements
06:33
4C8. Reliability - Bathtub Curve
05:58
Download Section 4 Slides
00:01
Quiz - Section 4c - Measurement: Assessment and Metrics
23 questions
+ Section V - Customer-Focused Organizations
13 lectures 01:25:00
5A1and2. Internal and External Customers
08:15
5A3. Customer Segmentation
06:44
5A4. Qualitative Assessment
07:30
5B1. Customer Needs
02:29
5B1. Quality Function Deployment (QFD)
08:15
5B1. Kano Model
07:20
5B2. Customer Surveys
11:01
5B2. Other Customer Feedback Methods
07:08
5B2. Customer Value Analysis
08:25
5B2. Customer Loyalty
04:02
5B3. Customer Service Principles
07:04
5B4. Multiple and Diverse Customer Management
06:46
Download Section 6 Slides
00:01
Quiz - Section V - Customer-Focused Organizations
21 questions
+ Section VI - Supply Chain Management
9 lectures 01:16:41
6A. Supplier Selection and Approval
13:50
6B. Supplier Risk Management
08:54
6B. Counterfeit Parts
07:34
6C. Supplier Communications
10:06
6D. Supplier Performance
07:24
6E. Supplier Improvement
08:43
6F. Supplier Certification, Partnerships, and Alliances
13:08
6G. Supplier Logistics and Material Acceptance
07:01
Download Section 6 Slides
00:01
Quiz - Section VI - Supply Chain Management
17 questions
+ Section VII - Training and Development
8 lectures 54:16
7A. Training Plans
09:24
7B. Training Needs Analysis
07:25
7C. Training Materials, Development, and Delivery
03:54
7C. Training Materials - Adult Learning
05:23
7C. Blooms Taxonomy
08:06
7C. Training Delivery Methods
11:06
7D. Training Effectiveness
08:57
Download Section 7 Slides
00:01
Quiz - Section VII - Training and Development
17 questions