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30-Day Money-Back Guarantee

This course includes:

  • 23.5 hours on-demand video
  • 7 articles
  • 8 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
Business Management Management Coaching

Certified Manager of Quality Training

Certified Manager of Quality and Organizational Excellence ASQ® CMQ/OE® Exam Preparation Course.
Bestseller
Rating: 4.5 out of 54.5 (153 ratings)
626 students
Created by Sandeep Kumar ­
Last updated 12/2020
English
English
30-Day Money-Back Guarantee

What you'll learn

  • Successfully pass the ASQ® Certified Manager of Quality / Organizational Excellence (CMQ/OE)® exam in the first attempt (confidently).
  • Note: We are not a representative of ASQ®. ASQ® is the registered trademark of the American Society for Quality.
  • Lead Quality Management and Business Excellence initiatives in your organization to take it to the next higher level
  • Implement the proven quality management and quality improvement principles in your work areas.
Curated for the Udemy for Business collection

Requirements

  • Candidates must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge.

Description

You can use this course for two purposes:

1. Passing the ASQ® CMQ/OE certification exam. The course contains more than 200 practice questions.

2. Lead the Quality Management and Business Excellence initiative in your organization.

Note: We are not a representative of ASQ®.  ASQ® is the registered trademark of the American Society for Quality.

1. ASQ CMQ/OE CERTIFICATION EXAM PREPARATION:

This course is fully aligned with the updated Body of Knowledge.

Sections and Marks Assigned to each section in the CMQ/OE exam:

Section I        Leadership       28 marks

Section II       Strategic Plan Development and Deployment       22 marks

Section III      Management Elements and Methods       31 marks

Section IV      Quality Management Tools  30 marks

Section V       Customer-Focused Organizations    21 marks

Section VI       Supply Chain Management    17 marks

Section VII      Training and Development    16 marks


2. LEADING QUALITY MANAGEMENT AND BUSINESS EXCELLENCE INITIATIVES TO IMPROVE ORGANIZATION'S PERFORMANCE:

Learn leadership theories and practical tools to take your organization to the next level of success.



Who this course is for:

  • Individuals attempting the American Society for Quality (ASQ®) Certified Manager of Quality / Organizational Excellence (CMQ/OE)® exam
  • Quality Management leaders interested in improving their quality management knowledge

Course content

7 sections • 210 lectures • 23h 27m total length

  • Preview07:30
  • 1A Organizational Structures Part 1
    06:38
  • 1A Organizational Structures Part 2
    07:22
  • 1B1 Competencies of Leaders
    06:44
  • 1B1 Situational Leadership Part 1
    05:23
  • Preview07:40
  • 1B1 Transformational Leadership
    05:42
  • 1B1 Emotional Intelligence
    06:07
  • 1B2 Roles and Responsibilities of Managers
    09:23
  • 1B3 Why to Change?
    09:21
  • 1B3 Lewins Change Management Model
    04:43
  • 1B3 Kotter Change Management Model
    04:56
  • 1B3 Four Change Management Tools
    10:15
  • 1B3 Change Effectiveness
    04:28
  • 1B3 Organizational Culture
    09:39
  • 1B4 Abraham Maslow's Motivation Theory
    04:46
  • 1B4 Herzberg'w Two-factor Motivation Theory
    04:34
  • 1B4. Douglas McGregor's Motivation Theory X and Y
    02:58
  • 1B4. Negotiation
    04:06
  • 1B4. Conflict Resolution
    07:18
  • 1B4. Critical Thinking
    05:42
  • 1B5. Empowerment
    07:13
  • 1C1. Types of Teams
    06:53
  • 1C2. Stages of Team Development
    08:48
  • 1C3. Team-building Techniques
    04:00
  • 1C4. Team Roles and Responsibilities
    07:24
  • 1C4. Team Dynamics - Part 1
    07:05
  • 1C4. Team Dynamics - Part 2
    06:36
  • 1C5. Team Performance and Evaluation
    09:02
  • 1D. ASQ Code of Ethics
    05:15
  • Download Section 1 Slides
    00:01
  • Quiz - Section 1 Leadership
    28 questions

  • 2A. Strategic Planning Models
    02:54
  • 2A. Strategy 5 Ps
    06:23
  • 2A. What is VMOSA?
    06:28
  • 2A. Strategic, Tactical and Operational Planning
    03:06
  • 2A. Hoshin Kanri Planning
    08:05
  • 2A. Why Strategic Planning Fails?
    03:52
  • 2B1. Internal and External Factors
    08:22
  • 2B1. Risk Analysis
    04:07
  • 2B2. Five Competitive Forces - Part 1
    06:30
  • 2B2. Five Competitive Forces - Part 2
    09:56
  • 2B2. Five Competitive Forces - Part 3
    06:02
  • 2B2. Four Market-based Strategies
    05:07
  • 2B3. Stakeholder Analysis
    07:18
  • 2B4. Technology
    09:00
  • 2B5. Internal Capability Analysis
    09:39
  • 2B6. Legal and Regulatory Factors
    05:39
  • 2C1. Tactical Plans
    05:29
  • 2C2. Resource Allocation and Deployment
    04:54
  • 2C3. Organizational Performance Measurement
    04:07
  • 2C3. Benchmarking
    04:51
  • 2C3. Balanced Scorecard
    05:35
  • 2C4. Quality in Strategic Deployment
    07:44
  • Download Section 2 Slides
    00:01
  • Quiz - Section II - Strategic Plan Development and Deployment
    22 questions

  • 3A1. Principles of Management Part 1
    03:34
  • 3A1. Principles of Management Part 2
    04:25
  • 3A2. Management Theories and Styles - Scientific Management
    08:21
  • 3A2. Organizational Theory
    06:14
  • 3A2. Behavioural Theories
    04:11
  • 3A2. Learning Theories Part 1
    06:00
  • 3A2. Learning Theories Part 2
    07:08
  • 3A2. System Thinking
    03:40
  • 3A2. Situational Complexity
    07:13
  • 3A2. Management Styles
    08:43
  • 3A3. Interdependence of Functional Areas
    05:50
  • 3A4. Human Resources Management
    08:39
  • 3A5. Financial Management
    03:51
  • 3A5. Income Statement
    12:42
  • 3A5. Balance Sheet
    12:54
  • 3A5. Cash Flow Statement
    10:32
  • 3A5. Cost Structure
    06:41
  • 3A5. Budgeting
    05:24
  • 3A5. Financial Ratios Part 1
    05:24
  • 3A5. Financial Ratios Part 2
    14:22
  • 3A5. Portfolio Analysis
    04:21
  • 3A6. Risk Management Part 1
    04:30
  • 3A6. Risk Management Part 2
    13:24
  • 3A7. Knowledge Management Part 1
    06:30
  • 3A7. Knowledge Management Part 2
    10:54
  • 3B1. Communication Techniques
    08:37
  • 3B2. Interpersonal Skills Part 1
    05:57
  • 3B2. Interpersonal Skills Part 2
    05:30
  • 3B3. Communications in a Global Economy
    04:22
  • 3B4. Communications and Technology
    03:38
  • 3C1. Project Management Basics Part 1
    09:28
  • 3C1. Project Management Basics Part 2
    08:02
  • 3C2. Project Tools Part 1
    07:12
  • 3C2. Project Tools Part 2 - Gantt Chart
    09:01
  • 3C2. Project Tools Part 3 - CPM
    14:47
  • 3C2. Project Tools Part 3 - PERT
    04:14
  • 3C3. Measure and Monitor
    09:07
  • 3C4. Project Documentation
    04:12
  • 3D1. Quality Mission and Policy
    07:41
  • 3D2. Quality Planning, Deployment and Documentation
    06:35
  • 3D3. Balanced Scorecard
    06:41
  • 3D3. Internal Audits
    10:56
  • 3D3. Quality System Effectiveness
    06:38
  • 3D3. Management Review
    05:28
  • 3E1. Quality Management Standards
    12:15
  • 3E2. Excellence Models Part 1
    08:03
  • 3E2. Excellence Models Part 2
    04:34
  • 3E3. Other Quality Methodologies Part 1
    07:30
  • 3E3. Other Quality Methodologies Part 2
    06:03
  • 3E4. Quality Guru Walter Shewhart
    06:43
  • 3E4. Quality Gurus Edwards Deming - Intro
    04:57
  • 3E4. Deming's 14 Principles - Part 1
    03:56
  • 3E4. Deming's 14 Principles - Part 2
    06:04
  • 3E4. Deming's 14 Principles - Part 3
    04:28
  • 3E4. Deming's 14 Principles - Part 4
    05:17
  • 3E4. Deming's 14 Principles - Part 5
    03:25
  • 3E4. Edwards Deming - 7 Deadly Diseases
    03:39
  • 3E4. Edwards Deming - System of Profound Knowledge
    04:04
  • 3E4. Quality Guru Joseph Juran
    08:21
  • 3E4. Quality Guru Philip Crosby
    10:12
  • 3E4. Quality Guru Feigenbaum
    05:15
  • 3E4. Quality Guru Ishikawa
    03:30
  • Download Section 3 Slides
    00:01
  • Quiz - Section III - Management Elements
    34 questions

  • 4A1. Cause and Effects Diagram - The seven classic quality tools
    07:22
  • 4A1. Flow Charts - The seven classic quality tools
    04:55
  • 4A1. Check Sheets - The seven classic quality tools
    04:50
  • 4A1. Pareto Charts - The seven classic quality tools
    05:31
  • 4A1. Scatter Diagrams - The seven classic quality tools
    05:59
  • 4A1. Control Charts - The seven classic quality tools
    07:24
  • 4A1. Histograms - The seven classic quality tools
    07:38
  • 4A2. Affinity Diagrams - Basic Management and Planning Tools
    05:47
  • 4A2. Interrelationship Diagraphs - Basic Management and Planning Tools
    05:46
  • 4A2. Tree Diagrams - Basic Management and Planning Tools
    02:58
  • 4A2. Prioritization Matrices - Basic Management and Planning Tools
    04:26
  • 4A2. Matrix Diagrams - Basic Management and Planning Tools
    07:17
  • 4A2. PDPC - Basic Management and Planning Tools
    04:05
  • 4A2. Network Diagrams - Basic Management and Planning Tools
    02:42
  • 4A3. Root Cause Analysis - Process Improvement Tools
    09:50
  • 4A3. Kepner Tregoe - Process Improvement Tools
    01:06
  • 4A3. PDCA - Process Improvement Tools
    01:21
  • Preview10:43
  • 4A3. FMEA - Process Improvement Tools
    14:32
  • 4A4. Brainstorming - Innovation and Creativity Tools
    16:12
  • 4A4. Mind Mapping - Innovation and Creativity Tools
    04:03
  • 4A4. Lateral Thinking - Innovation and Creativity Tools
    04:26
  • 4A4. Five Whys - Innovation and Creativity Tools
    01:41
  • 4A4. Design for Six Sigma (DFSS) - Innovation and Creativity Tools
    03:04
  • 4A5. Cost of Quality (COQ)
    14:57
  • Quiz - Section 4a - Problem-Solving Tools
    35 questions
  • 4B1. Process Goals
    04:44
  • 4B2. Process Analysis
    06:04
  • 4B2. Value Added vs Non Value Added Activities
    07:46
  • 4B2. Waste Elimination Part 1 (Mura, Muri and Muda)
    07:02
  • 4B2. Waste Elimination Part 2 (Eight Types of Wastes - TIMWOODS)
    10:57
  • 4B3. Lean Tools - Introduction
    04:43
  • 4B3. Lean - Quick Changeover, SMED
    07:36
  • 4B3. Lean - Pull (JIT and Kanban)
    06:59
  • 4B3. Lean - 5S (Workplace Organization)
    07:09
  • 4B3. Lean - Value Stream Mapping (VSM)
    06:40
  • 4B3. Lean - Poke-yoke (error proofing)
    03:25
  • 4B3. Lean - Total Predictive Maintenance (TPM), Productivity (OEE)
    04:40
  • 4B3. Lean - Kaizen
    04:23
  • 4B3. Lean - Standard Work
    01:39
  • 4B4. Theory of Constraints (ToC)
    08:22
  • 4B4. Througput Accounting
    06:25
  • Quiz - Section 4b - Process Management
    19 questions
  • 4C1. Basic Statistical Use
    10:04
  • Preview05:49
  • 4C2. Sampling Errors (Type I and Type II Errors)
    10:01
  • 4C2. Acceptance Sampling Standards
    03:05
  • 4C2. Sampling Methods
    10:24
  • 4C3. Measurement of Central Tendency - Statistical Analysis
    11:04
  • 4C3. Measurement of Dispersion - Statistical Analysis
    10:36
  • 4C3. Basic Distributions Types (normal, bimodal, skewed)
    09:50
  • 4C3. Process Control Charts (SPC) Part 1
    06:47
  • 4C3. Process Control Charts (SPC) Part 2
    09:49
  • 4C4. Measurement System Analysis (MSA) Part 1 - Introduction
    05:58
  • 4C4. Measurement System Analysis (MSA) Part 2 - Accuracy
    07:02
  • 4C4. Measurement System Analysis (MSA) Part 2 - Precision
    04:40
  • 4C5. Trend and Pattern Analysis
    10:41
  • 4C6. Process Variation
    08:29
  • 4C7. Process Capability - Cp Cpk
    14:30
  • 4C7. Performance Indices - Pp and Ppk
    05:31
  • 4C8. Reliability - Introduction
    06:24
  • 4C8b Reliability - Measures (MTTR, MTBF etc.)
    06:38
  • 4C8. Reliability - Availability Measurements
    06:33
  • 4C8. Reliability - Bathtub Curve
    05:58
  • Download Section 4 Slides
    00:01
  • Quiz - Section 4c - Measurement: Assessment and Metrics
    23 questions

  • 5A1and2. Internal and External Customers
    08:15
  • 5A3. Customer Segmentation
    06:44
  • 5A4. Qualitative Assessment
    07:30
  • 5B1. Customer Needs
    02:29
  • 5B1. Quality Function Deployment (QFD)
    08:15
  • 5B1. Kano Model
    07:20
  • 5B2. Customer Surveys
    11:01
  • 5B2. Other Customer Feedback Methods
    07:08
  • 5B2. Customer Value Analysis
    08:25
  • 5B2. Customer Loyalty
    04:02
  • 5B3. Customer Service Principles
    07:04
  • 5B4. Multiple and Diverse Customer Management
    06:46
  • Download Section 6 Slides
    00:01
  • Quiz - Section V - Customer-Focused Organizations
    21 questions

  • 6A. Supplier Selection and Approval
    13:50
  • 6B. Supplier Risk Management
    08:54
  • 6B. Counterfeit Parts
    07:34
  • 6C. Supplier Communications
    10:06
  • 6D. Supplier Performance
    07:24
  • 6E. Supplier Improvement
    08:43
  • 6F. Supplier Certification, Partnerships, and Alliances
    13:08
  • 6G. Supplier Logistics and Material Acceptance
    07:01
  • Download Section 6 Slides
    00:01
  • Quiz - Section VI - Supply Chain Management
    17 questions

  • 7A. Training Plans
    09:24
  • 7B. Training Needs Analysis
    07:25
  • 7C. Training Materials, Development, and Delivery
    03:54
  • 7C. Training Materials - Adult Learning
    05:23
  • 7C. Blooms Taxonomy
    08:06
  • 7C. Training Delivery Methods
    11:06
  • 7D. Training Effectiveness
    08:57
  • Download Section 7 Slides
    00:01
  • Quiz - Section VII - Training and Development
    17 questions

Instructor

Sandeep Kumar ­
Experienced Quality Manager • Six Sigma Coach • Consultant
Sandeep Kumar ­
  • 4.5 Instructor Rating
  • 28,919 Reviews
  • 118,314 Students
  • 24 Courses

PMI-PMP, IRCA Registered Lead Auditor, ASQ - CSSBB, CQA, CQE, CMQ/OE, IIA - CIA  

Sandeep Kumar has more than 35 years of Quality Management experience. He has worked as Quality Manager/Director on a number of projects, including Power, Oil and Gas and Infrastructure projects.

In addition, he provides consulting services to implement Lean Six Sigma to improve performance. 

His areas of specialization include Quality Assurance, ISO 9001:2015, Lean, Six Sigma, Risk Management, QMS Audits, Supplier Quality Surveillance, Supplier Pre-qualification, Construction Quality, Mechanical Inspection and Quality Training.

Professional Qualifications:

His professional qualification/certifications include: 

• ASQ-CSSBB, Certified Six Sigma Black Belt
• ASQ-CMQ/OE Certified Manager of Quality/Organizational Excellence
• PMI-PMP Certified Project Management Professional

• IRCA Registered Lead Auditor (QMS-2015)

• IIA-CIA Certified Internal Auditor
• ASQ-CSSGB, Certified Six Sigma Green Belt

• ASQ-CQA Certified Quality Auditor

• ASQ-CQE Certified Quality Engineer



   

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