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30-Day Money-Back Guarantee

This course includes:

  • 3.5 hours on-demand video
  • 6 articles
  • 2 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
Business Management Quality Management

Quality Management for Business Excellence

2nd Edition • Lead Quality Management in the Organization • Transform the Organization to Become the Best-in-Class
Rating: 4.3 out of 54.3 (1,540 ratings)
13,615 students
Created by Sandeep Kumar ­, Quality Gurus Inc.
Last updated 4/2020
English
English, French [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • This course provides the basic Quality Management knowledge, that each employee in the organization should have.
  • Understand what makes some organizations best-in-class organization.
  • How to take the quality of your product or service to the next level?
Curated for the Udemy for Business collection

Requirements

  • No previous knowledge of quality management is expected.

Description

  • Are you new to Quality and want to start with a strong foundation of  Quality Management concepts? 

  • Are you appearing in any certification exam such as PMP, CQA, CQE  and want to refresh your basic understanding of Quality Management?

  • Are you working in the field of Quality Management and want to refresh your knowledge?


Here is what everyone in the organization should know:

  • Definitions of Quality

    • How can you achieve quality if you don't understand what quality is?

  • Why business need to produce quality product?

  • Difference between Quality and Grade

  • Difference between Quality Assurance and Quality Control

  • Quality Management System

  • History of Quality

  • Quality Tools

    • Learn about seven basic quality tools.

  • Quality Costs - or the Cost of Poor Quality (COPQ)

    • Prevention cost, appraisal cost, internal failure costs and external failure costs

  • Quality Awards - Deming Award, EFQM and MBNQA

    • In this section you will learn about these three top global quality awards.

  • Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.

    • In this section learn about the life and teachings of these quality gurus.

OVER 3900 HIGHLY SATISFIED STUDENTS HAVE ALREADY TAKEN THIS COURSE.   



Who this course is for:

  • Newly appointed Quality Technicians, Quality Engineers, Quality Managers, Project Quality Managers and others in the field of Quality Management.

Featured review

Umesh Kumar Pant
Umesh Kumar Pant
8 courses
4 reviews
Rating: 5.0 out of 5a year ago
After serving in the Army for 32 years and doing a number of assignments on quality related projects,I was applying these aspects, however, there was no formal learning. Hence I have taken a series of courses

Course content

10 sections • 102 lectures • 3h 25m total length

  • Preview01:55
  • Download Slides
    00:01
  • **** How to Define Quality? Seven Definitions of Quality. *****
    00:54
  • Definition 1: Quality is Conformance to Requirements
    01:49
  • Definition 2: Quality is Fitness for Use
    01:28
  • Definition 3: Quality is Meeting Requirements
    01:42
  • Definition 4: Quality is Exceeding Expectations
    01:28
  • Definition 5: Quality means being Better than Competitors
    00:57
  • Definition 6: Quality means being Defect Free
    02:44
  • Definition 7: Quality as Defined by ISO 9000:2015
    01:27
  • Difference between Quality and Grade
    02:06
  • Preview02:28

  • **** Garvin's Eight Dimensions of Quality ****
    01:20
  • 1. Performance (Garvin's Eight Dimensions of Quality)
    01:08
  • 2. Features (Garvin's Eight Dimensions of Quality)
    00:44
  • 3. Reliability (Garvin's Eight Dimensions of Quality)
    01:05
  • Preview00:58
  • 5. Durability (Garvin's Eight Dimensions of Quality)
    00:47
  • 6. Serviceability (Garvin's Eight Dimensions of Quality)
    01:06
  • 7. Aesthetics (Garvin's Eight Dimensions of Quality)
    01:10
  • 8. Perceived Quality (Garvin's Eight Dimensions of Quality)
    02:10

  • QA, QC and QMS - Introduction
    01:22
  • Quality Control - Definition
    01:13
  • Quality Assurance - Definition
    01:46
  • Preview02:42
  • Quality Management System
    04:12
  • Practice Activity - Quiz - Quality Management Basics
    00:02

  • Brief History of Quality
    06:58

  • Quality Gurus - Introduction
    00:58
  • *** Edwards Deming ***
    01:59
  • Deming is best known for
    02:18
  • Deming's 14 Principles of Management
    00:30
  • Principle # 1: Create Constancy of Purpose
    01:25
  • Principle # 2: Adopt the New Philosophy
    01:38
  • Principle # 3: Cease Dependence on Mass Inspection
    01:26
  • Principle # 4: Don’t Award Business on the Basis of Price
    03:51
  • Preview02:23
  • Principle # 6: Institute Training on the Job
    01:41
  • Principle # 7: Institute Leadership
    02:01
  • Principle # 8: Drive Out Fear
    02:02
  • Principle # 9: Break Down Barriers
    02:15
  • Principle # 10: Eliminate Numerical Goals, Posters and Slogan
    01:46
  • Principle # 11: Eliminate Numeric Quotas
    01:45
  • Principle # 12: Remove Barriers to Pride in Workmanship
    02:05
  • Principle # 13: Education & Retraining
    01:12
  • Principle # 14: Take Action
    01:59
  • *** Joseph Juran ***
    01:51
  • Juran is best known for
    02:21
  • 10 Steps to Achieve Quality by Juran
    01:56
  • Juran's Trilogy
    03:25
  • *** Philip Crosby ***
    01:40
  • Philip Crosby is best known for
    01:43
  • Preview01:08
  • Absolute #1: Quality is Conformance to Requirements
    02:41
  • Absolute #2: The System of Quality is Prevention
    02:04
  • Absolute #3: The Performance Standard is Zero Defects
    02:59
  • Absolute #4: The Measurement of Quality is the Price of Non-conformance
    02:24
  • Practice Activity - Quiz - Quality Gurus
    00:03

  • Cost of Quality - Introduction
    02:20
  • Visible vs Invisible Cost of Poor Quality
    03:55
  • Classification - Cost of Conformance and Non-conformance
    01:31
  • Cost of Quality - 1. Prevention Cost
    01:45
  • Cost of Quality - 2. Appraisal Cost
    01:50
  • Cost of Quality - 3. Internal Failure Cost
    03:15
  • Preview04:15
  • Why to Measure the Cost of Quality?
    02:42

  • Wastes - Introduction
    00:52
  • Waste - Philosophy
    01:36
  • Three Broad Categories of Wastes - 1. Muda
    02:37
  • Three Broad Categories of Wastes - 2. Mura
    02:00
  • Three Broad Categories of Wastes - 3. Muri
    01:46
  • *** Seven Types of Muda - TIMWOOD ***
    01:06
  • 1. Transportation Waste
    01:12
  • 2. Inventory Waste
    02:54
  • 3. Motion Waste
    01:01
  • 4. Waiting Time Waste
    00:50
  • 5. Overprocessing Waste
    01:09
  • 6. Overproduction Waste
    01:09
  • 7. Defects Waste
    01:09
  • 8. Unexploited Knowledge (and the topic conclusion)
    02:20

  • Seven Basic Quality Tools - Introduction
    02:38
  • *** Seven Basic Quality Tools - List of Tools Covered ***
    00:55
  • Preview01:51
  • Preview02:34
  • Tools #2: Cause and Effect Diagram
    02:48
  • Tools #2: Example of a Cause and Effect Diagram
    02:45
  • Tools #3: Histogram
    03:24
  • Tools #3: Example of a Histogram
    01:48
  • Tools #4: Pareto Chart
    03:00
  • Tools #4: Example of a Pareto Chart
    02:20
  • Tools #5: Scatter Diagram
    02:13
  • Tools #5: Example of a Scatter Diagram
    01:37
  • Tools #6: Control Chart
    04:29
  • Tools #6: Example of a Control Chart
    01:02
  • Tools #7: Stratification
    02:46
  • Tools #7: Example of Stratification
    02:15
  • Practice Activity - Quality Tools
    00:19

  • Quality Awards - Introduction
    02:10
  • Three Quality/ Business Excellence Awards
    02:14
  • MBNQ Award
    05:00

  • Download Slides
    00:02
  • Course Level Quiz
    15 questions
  • Preview08:38

Instructors

Sandeep Kumar ­
Experienced Quality Manager • Six Sigma Coach • Consultant
Sandeep Kumar ­
  • 4.5 Instructor Rating
  • 28,699 Reviews
  • 117,820 Students
  • 24 Courses

PMI-PMP, IRCA Registered Lead Auditor, ASQ - CSSBB, CQA, CQE, CMQ/OE, IIA - CIA  

Sandeep Kumar has more than 35 years of Quality Management experience. He has worked as Quality Manager/Director on a number of projects, including Power, Oil and Gas and Infrastructure projects.

In addition, he provides consulting services to implement Lean Six Sigma to improve performance. 

His areas of specialization include Quality Assurance, ISO 9001:2015, Lean, Six Sigma, Risk Management, QMS Audits, Supplier Quality Surveillance, Supplier Pre-qualification, Construction Quality, Mechanical Inspection and Quality Training.

Professional Qualifications:

His professional qualification/certifications include: 

• ASQ-CSSBB, Certified Six Sigma Black Belt
• ASQ-CMQ/OE Certified Manager of Quality/Organizational Excellence
• PMI-PMP Certified Project Management Professional

• IRCA Registered Lead Auditor (QMS-2015)

• IIA-CIA Certified Internal Auditor
• ASQ-CSSGB, Certified Six Sigma Green Belt

• ASQ-CQA Certified Quality Auditor

• ASQ-CQE Certified Quality Engineer



   

Quality Gurus Inc.
ASQ® Exam Preparation Courses
Quality Gurus Inc.
  • 4.5 Instructor Rating
  • 28,601 Reviews
  • 100,910 Students
  • 21 Courses

We aim to provide high-quality ASQ®, (American Society for Quality) exam preparation courses at an affordable price.

Currently, we offer Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Six Sigma Green Belt (CSSGB), Certified Six Sigma Black Belt (CSSBB), Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), Certified Quality Improvement Associate (CQIA), and Certified Quality Process Analyst (CQPA) exam preparation courses available on Udemy.


Coming Soon:

Currently, we are working on the following  exam preparation courses:

- Certified Supplier Quality Professional (CSQP)

- Certified Quality Technician (CQT)


Note: We are not a representative of ASQ®. ASQ® is the registered trademark of the American Society for Quality.

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