Quality Management for Business Excellence
What you'll learn
- This course provides the basic Quality Management knowledge, that each employee in the organization should have.
- Understand what makes some organizations best-in-class organization.
- How to take the quality of your product or service to the next level?
Requirements
- No previous knowledge of quality management is expected.
Description
Are you new to Quality and want to start with a strong foundation of Quality Management concepts?
Are you appearing in any certification exam such as PMP, CQA, CQE and want to refresh your basic understanding of Quality Management?
Are you working in the field of Quality Management and want to refresh your knowledge?
Here is what everyone in the organization should know:
Definitions of Quality
How can you achieve quality if you don't understand what quality is?
Why do businesses need to produce quality products?
Understand Garvin's eight dimensions of quality: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.
Difference between Quality and Grade
Difference between Quality Assurance and Quality Control
Quality Management System
History of Quality
Quality Tools
Learn about seven basic quality tools.
Quality Costs - or the Cost of Poor Quality (COPQ)
Visible and invisible costs of quality
Prevention cost, appraisal cost, internal failure costs and external failure costs
Why do we need to measure the cost of quality?
Quality Awards - Deming Award, EFQM and MBNQA
In this section, you will learn about these three top global quality awards.
Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.
In this section learn about the life and teachings of these quality gurus.
Understanding waste
Three broad categories of waste: Muda, Mura and Muri
TIMWOODS
Transportation
Inventory
Motion
Waiting
Overprocessing / Extra Processing
Overproduction
Defects
Skills Underutilized / Non-Utilized Talent
OVER 14,000 HIGHLY SATISFIED STUDENTS HAVE ALREADY TAKEN THIS COURSE.
Who this course is for:
- Newly appointed Quality Technicians, Quality Engineers, Quality Managers, Project Quality Managers and others in the field of Quality Management.
Featured review
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Course content
- Preview01:55
- 00:01Download Slides
- 00:54**** How to Define Quality? Seven Definitions of Quality. *****
- 01:49Definition 1: Quality is Conformance to Requirements
- 01:28Definition 2: Quality is Fitness for Use
- 01:42Definition 3: Quality is Meeting Requirements
- 01:28Definition 4: Quality is Exceeding Expectations
- 00:57Definition 5: Quality means being Better than Competitors
- 02:44Definition 6: Quality means being Defect Free
- 01:27Definition 7: Quality as Defined by ISO 9000:2015
- 02:06Difference between Quality and Grade
- Preview02:28
Instructor
- 4.5 Instructor Rating
- 33,463 Reviews
- 165,265 Students
- 25 Courses
PMI-PMP, IRCA Registered Lead Auditor, ASQ - CSSBB, CQA, CQE, CMQ/OE, IIA - CIA
Sandeep Kumar has more than 35 years of Quality Management experience. He has worked as Quality Manager/Director on a number of projects, including Power, Oil and Gas and Infrastructure projects.
In addition, he provides consulting services to implement Lean Six Sigma to improve performance.
His areas of specialization include Quality Assurance, ISO 9001:2015, Lean, Six Sigma, Risk Management, QMS Audits, Supplier Quality Surveillance, Supplier Pre-qualification, Construction Quality, Mechanical Inspection and Quality Training.
Professional Qualifications:
His professional qualification/certifications include:
• ASQ-CSSBB, Certified Six Sigma Black Belt
• ASQ-CMQ/OE Certified Manager of Quality/Organizational Excellence
• PMI-PMP Certified Project Management Professional
• IRCA Registered Lead Auditor (QMS-2015)
• IIA-CIA Certified Internal Auditor
• ASQ-CSSGB, Certified Six Sigma Green Belt
• ASQ-CQA Certified Quality Auditor
• ASQ-CQE Certified Quality Engineer