Quality Management for Business Excellence
4.4 (915 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,020 students enrolled

Quality Management for Business Excellence

2nd Edition • Lead Quality Management in the Organization • Transform the Organization to Become the Best-in-Class
4.4 (915 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,020 students enrolled
Created by Sandeep Kumar ­
Last updated 4/2020
English
English, French [Auto-generated]
Current price: $93.99 Original price: $144.99 Discount: 35% off
15 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3.5 hours on-demand video
  • 6 articles
  • 2 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • This course provides the basic Quality Management knowledge, that each employee in the organization should have.
  • Understand what makes some organizations best-in-class organization.
  • How to take the quality of your product or service to the next level?
Requirements
  • No previous knowledge of quality management is expected.
Description
  • Are you new to Quality and want to start with a strong foundation of  Quality Management concepts? 

  • Are you appearing in any certification exam such as PMP, CQA, CQE  and want to refresh your basic understanding of Quality Management?

  • Are you working in the field of Quality Management and want to refresh your knowledge?


Here is what everyone in the organization should know:

  • Definitions of Quality

    • How can you achieve quality if you don't understand what quality is?

  • Why business need to produce quality product?

  • Difference between Quality and Grade

  • Difference between Quality Assurance and Quality Control

  • Quality Management System

  • History of Quality

  • Quality Tools

    • Learn about seven basic quality tools.

  • Quality Costs - or the Cost of Poor Quality (COPQ)

    • Prevention cost, appraisal cost, internal failure costs and external failure costs

  • Quality Awards - Deming Award, EFQM and MBNQA

    • In this section you will learn about these three top global quality awards.

  • Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.

    • In this section learn about the life and teachings of these quality gurus.

OVER 3900 HIGHLY SATISFIED STUDENTS HAVE ALREADY TAKEN THIS COURSE.   



Who this course is for:
  • Newly appointed Quality Technicians, Quality Engineers, Quality Managers, Project Quality Managers and others in the field of Quality Management.
Course content
Expand all 102 lectures 03:25:14
+ Quality Management Basics
12 lectures 18:59

What is quality? How would you define quality? What is the difference between quality and grade?

Preview 01:55
Download Slides
00:01

Explanation of various definitions of quality including the one by ISO 9000:2005.

**** How to Define Quality? Seven Definitions of Quality. *****
00:54
Definition 1: Quality is Conformance to Requirements
01:49
Definition 2: Quality is Fitness for Use
01:28
Definition 3: Quality is Meeting Requirements
01:42
Definition 4: Quality is Exceeding Expectations
01:28
Definition 5: Quality means being Better than Competitors
00:57
Definition 6: Quality means being Defect Free
02:44
Definition 7: Quality as Defined by ISO 9000:2015
01:27
Difference between Quality and Grade
02:06
+ Garvin's Eight Dimensions of Quality
9 lectures 10:28
**** Garvin's Eight Dimensions of Quality ****
01:20
1. Performance (Garvin's Eight Dimensions of Quality)
01:08
2. Features (Garvin's Eight Dimensions of Quality)
00:44
3. Reliability (Garvin's Eight Dimensions of Quality)
01:05
5. Durability (Garvin's Eight Dimensions of Quality)
00:47
6. Serviceability (Garvin's Eight Dimensions of Quality)
01:06
7. Aesthetics (Garvin's Eight Dimensions of Quality)
01:10
8. Perceived Quality (Garvin's Eight Dimensions of Quality)
02:10
+ Quality Assurance, Control and Management System
6 lectures 11:17
QA, QC and QMS - Introduction
01:22
Quality Control - Definition
01:13
Quality Assurance - Definition
01:46
Quality Management System
04:12
Practice Activity - Quiz - Quality Management Basics
00:02
+ Quality Timeline
1 lecture 06:58
Brief History of Quality
06:58
+ Learning Quality from Top Three Quality Gurus
30 lectures 57:29
Quality Gurus - Introduction
00:58
*** Edwards Deming ***
01:59
Deming is best known for
02:18
Deming's 14 Principles of Management
00:30
Principle # 1: Create Constancy of Purpose
01:25
Principle # 2: Adopt the New Philosophy
01:38
Principle # 3: Cease Dependence on Mass Inspection
01:26
Principle # 4: Don’t Award Business on the Basis of Price
03:51
Principle # 6: Institute Training on the Job
01:41
Principle # 7: Institute Leadership
02:01
Principle # 8: Drive Out Fear
02:02
Principle # 9: Break Down Barriers
02:15
Principle # 10: Eliminate Numerical Goals, Posters and Slogan
01:46
Principle # 11: Eliminate Numeric Quotas
01:45
Principle # 12: Remove Barriers to Pride in Workmanship
02:05
Principle # 13: Education & Retraining
01:12
Principle # 14: Take Action
01:59
*** Joseph Juran ***
01:51
Juran is best known for
02:21
10 Steps to Achieve Quality by Juran
01:56
Juran's Trilogy
03:25
*** Philip Crosby ***
01:40
Philip Crosby is best known for
01:43
Absolute #1: Quality is Conformance to Requirements
02:41
Absolute #2: The System of Quality is Prevention
02:04
Absolute #3: The Performance Standard is Zero Defects
02:59
Absolute #4: The Measurement of Quality is the Price of Non-conformance
02:24
Practice Activity - Quiz - Quality Gurus
00:03
+ Cost of Poor Quality
8 lectures 21:33
Cost of Quality - Introduction
02:20
Visible vs Invisible Cost of Poor Quality
03:55
Classification - Cost of Conformance and Non-conformance
01:31
Cost of Quality - 1. Prevention Cost
01:45
Cost of Quality - 2. Appraisal Cost
01:50
Cost of Quality - 3. Internal Failure Cost
03:15
Why to Measure the Cost of Quality?
02:42
+ Understanding and Eliminating Wastes from Processes
14 lectures 21:41
Wastes - Introduction
00:52
Waste - Philosophy
01:36
Three Broad Categories of Wastes - 1. Muda
02:37
Three Broad Categories of Wastes - 2. Mura
02:00
Three Broad Categories of Wastes - 3. Muri
01:46
*** Seven Types of Muda - TIMWOOD ***
01:06
1. Transportation Waste
01:12
2. Inventory Waste
02:54
3. Motion Waste
01:01
4. Waiting Time Waste
00:50
5. Overprocessing Waste
01:09
6. Overproduction Waste
01:09
7. Defects Waste
01:09
8. Unexploited Knowledge (and the topic conclusion)
02:20
+ Seven Basic Quality Tools - All Quality Professionals Must Master
17 lectures 38:44
Seven Basic Quality Tools - Introduction
02:38
*** Seven Basic Quality Tools - List of Tools Covered ***
00:55
Tools #2: Cause and Effect Diagram
02:48
Tools #2: Example of a Cause and Effect Diagram
02:45
Tools #3: Histogram
03:24
Tools #3: Example of a Histogram
01:48
Tools #4: Pareto Chart
03:00
Tools #4: Example of a Pareto Chart
02:20
Tools #5: Scatter Diagram
02:13
Tools #5: Example of a Scatter Diagram
01:37
Tools #6: Control Chart
04:29
Tools #6: Example of a Control Chart
01:02
Tools #7: Stratification
02:46
Tools #7: Example of Stratification
02:15
Practice Activity - Quality Tools
00:19
+ Quality Awards
3 lectures 09:24
Quality Awards - Introduction
02:10
Three Quality/ Business Excellence Awards
02:14
MBNQ Award
05:00
+ Certificate of Completion
2 lectures 08:40
Download Slides
00:02

This quiz checks your understanding of basics of quality management.

Course Level Quiz
15 questions