Quality Management Systems:Management and Control of Quality
4.2 (573 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
3,991 students enrolled

Quality Management Systems:Management and Control of Quality

Learn to Build, Implement, and Sustain a Performance Excellence Culture into Your Organisation
4.2 (573 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
3,991 students enrolled
Last updated 1/2019
English
Current price: $119.99 Original price: $199.99 Discount: 40% off
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This course includes
  • 8 hours on-demand video
  • 11 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • You will be able to develop, implement, and sustain a performance excellence culture, deliver ever-improving value to your customers, and improve overall organizational effectiveness and capabilities.
  • You will have the ability to apply the basic principles of quality management and performance excellence, increase the effectiveness and efficiency of your processes, and improve the satisfaction of your customers and employees.
  • You will understand the various perspectives from which quality is viewed in order to fully appreciate the role it plays in the many parts of a business organization.
  • You will learn the foundations and principles of the quality management philosophies and frameworks that have had the most impact on quality management practices worldwide.
  • You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture required to become a world-class organization.
  • You will be able to describe the various types of quality costs and approaches used for quality cost measurement.
Requirements
  • Basic Business Terminology.
  • Computer and Internet.
Description

While quality isn't a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organisation its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it's widely recognised that, in order to keep up with the ever-changing conditions and direction of an organisation, all business activities need to incorporate quality principles that function effectively as a system.

This course will teach you the basic principles and applications of quality management and a performance excellence approach to business activities. By examining current methods for organisational performance management, you'll learn the most sustainable ways to deliver increased value to both customers and stakeholders. You'll also discover how to improve personal and organisational learning, and how to increase the overall aptitudes and effectiveness of your business.

Based on practical, real-world expertise, this course is suited to a broad audience that includes both business owners and managers looking to improve procedures, and design quality management projects with a company-wide focus. You'll learn how to develop and implement strategies for excellence that focus on customers' needs. You'll also learn how well-planned performance systems make the most of both people and procedures to sustain excellence, manage the information that leads to good decision-making, and accomplish business goals.

By the end of this course, you'll have a valuable skill set that that will allow you to apply all the principles of quality management and performance excellence to your business. You'll understand the concept of improving procedural efficiencies and outcomes, and you'll know how to create, implement, and maintain a culture of excellence in the workplace that will enable your business to meet goals and change with the times.

Who this course is for:
  • The course is for beginners and intermediate professionals who want to improve their knowledge and gain the skills to develop and implement quality management system and business excellence thinking in their companies.
  • The course is for more seasoned professionals who want to improve the overall effectiveness in their companies and deliver improved value to the customers and stakeholders.
Course content
Expand all 61 lectures 08:01:42
+ The Quality System Overview
6 lectures 37:22

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Section Introduction
00:32
Total Quality - Principles, Practices, Techniques
13:02
Levels of Quality
06:57
Section Closure
00:59
+ Total Quality in Organizations
4 lectures 33:27

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Section Introduction
00:36
Quality in Manufacturing and Services
18:40
Quality in Health Care,Education,Small Businesses,Non-Profits,and Public Sector
13:47
Section Closure
00:24
+ Total Quality Philosophies and Frameworks
7 lectures 01:04:23

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Secton Introduction
01:10
Deming Philosophy Foundations
10:21
Deming's 14 Points
17:14
The Juran and Crosby Philosophy
14:27
Quality Management Frameworks - International Programs
11:29
Section Closure
00:44
+ Leadership and Strategic Planning
4 lectures 30:40

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Section Introduction
01:02
Leadership for Quality
09:49
Strategic Planning
19:11
Section Closure
00:38
+ Customer Focus
6 lectures 45:43

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Section Introduction
01:02
Customer Satisfaction and Loyalty
10:21
Identifying Customers. Customer Information.
11:25
Customer Relationship Management
10:26
Measuring Customer Satisfaction
11:43
Section Closure
00:46
+ High Performance Workforce Management
6 lectures 51:19

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Section Introduction
00:40
Principles of Engagement and Motivation
09:17
Designing High Performance Work Systems - Part 2
14:06
Managing and Sustaining the Work System
16:52
Section Closure
00:58
+ Process Management
4 lectures 38:25

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Section Introduction
01:07
Business Processes. Designing Work Processes.
18:35
Process Control and Improvement
17:55
Section Closure
00:48
+ Performance Measurement and Information Management
7 lectures 43:42

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Section Introduction
01:06
The Scope of Performance Measurement
11:28
Designing Effective Performance Measurement Systems
09:55
Analysing and Using Performance Data
05:17
Knowledge Management
04:29
Section Closure
01:17
+ Building and Sustaining Performance Excellence in Organizations
5 lectures 42:34

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Section Introduction
01:45
Organizational Culture and Performance Excellence
15:04
Change Management
08:52
Sustaining the Quality Organization
16:00
Section Closure
00:53
+ Six Sigma and Process Improvement
5 lectures 40:38

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Section Introduction
01:13
Six Sigma Methodology
19:13
Tools for Process Improvement
11:27
Lean Tools
08:13
Section Closure
00:32