Quality Management Systems for Operational Excellence

Name: Quality Management Systems for Operational Excellence
Rating: 4.1 (33 reviews)

Complete course for learning and upgrading skills in Quality Systems with practical examples to become more competitive

Created byM.P. Tyagi

Last updated 8/2020

English

What you'll learn

You will understand the basic principles of Quality Management which would give you the ability to achieve operational excellence, increase the efficiency and effectiveness of your processes.
You will understand the various perceptions and expectations from which Quality is viewed and the role it plays in building and improving customer satisfaction.
You will understand the methodology and philosophy of Quality control and Quality Assurance and the differences between them.
You will understand the philosophy of TQM and the concept of internal supplier-customer chain for building the foundations of a Quality culture in the organization.
You will understand the various Costs of Quality and through this approach you would learn how to increase profit, besides assuring Quality.
You will understand the seven basic quality tools, which would be handy in implementing Quality Improvement Projects for continuous improvement of your processes.
You will be inspired by the life and achievements of the great Quality Leaders and shall get full account of their key learnings.
You will understand the requirements of ISO 9001:2015 certification and requirements of the highest international quality award MBNQA.
You will also be demonstrated a simple but powerful Japanese technique called 5S for organizing your plant, warehouses and offices.
On completion of the course, you would gain sufficient skills to build, develop and sustain an effective quality management system for operational excellence required to become a world-class organization.

Course content

7 sections • 38 lectures • 1h 37m total length

Opening Lecture0:56
The opening lecture would welcome students and explain how many sections are there in the course, how the comprehension tests are organised and the broad contents of section-1.
Evolution of Quality6:37
This lecture explains the evolution of the concept of Quality starting from the year 1900 through the efforts of a number of great Quality Leaders, the subject gradually developed reaching upto the year 2020.
What is Quality3:36
It is explained as to what a common man understands about Quality. How Perception and Expectations are built and what forms Customer Satisfaction.
Characteristics of Quality4:04
The video explains the six characteristics of Quality like conformance to requirements, fitness for use etc.
Definition of Quality1:32
The commonly accepted definition of Quality is explained. Also the definition of Quality given in ISO 9001:2015 is stated.
Dimensions of Quality2:45
The eight dimensions of Product Quality like Performance and Reliability are explained.
Dimensions of Service Quality3:00
The five dimensions of Service Quality are explained.

Quality Control & Quality Assurance2:20
The concept of Quality Control is explained with its definition. With the advent of Quality Assurance how the focus shifted from Product to Process and the definition of Quality Assurance is stated.
Inprocess Quality Index Example3:25
The concept of Quality Index is explained and how to calculate the same is shown through a practical example.
Quality Control v/s Quality Assurance1:32
This video shows a direct comparision of Quality Control versus Quality Assurance.
Total Quality Management2:02
The concept and practice of Total Quality Management is explained. The inernal customer and supplier chain is explained and the emerging benefits of TQM.

Seven Quality Control Tools12:38
Students are introduced to seven Quality Tools and the list of seven is given here. The first tool Cause and Effect diagram is explained in this lecture.
Seven Quality Control Tools 22:52
In this lecture, the next three tools - Check Sheet, Histogram and Control Charts are explained in detail diagrammatically with appropriate examples.
Seven Quality Control Tools 32:51
In this lecture, the next three tools - Pareto Chart, Scatter diagram and Stratification are explained in detail diagrammatically with appropriate examples.

Quality Leaders and Dr. Deming2:01
This lecture lists and introduces the Great Quality Leaders and further gives details about the life of Dr W.Edwards Deming.
List of 14 points of Deming & Constancy of Purpose1:35
In this lecture, the list of 14 points for improving Quality given by Dr Deming are listed and the first point 'Constancy of Purpose' is explained in detail.
Adopt the new philosophy1:06
Point number 2 of 14 points which emphasises to adopt the new philosophy is explained.
Cease dependence on inspection1:21
In this lecture Point number 3 of 14 points which advocates to Cease dependence on Inspection is explained.
End lowest tender contracts2:02
In this lecture, point number 4 of 14 points which advocates ending lower tender contracts is explained.
Improve every process1:49
In this lecture, point number 5 of 14 points which emphasises to Improve every process is explained.
Training on the job1:05
In this lecture, point number 6 of 14 points which emphasises training on the job is explained.
Institute Leadership1:05
In this lecture, point number 7 of 14 points which emphasises to Institute Leadership is explained.
Drive out fear..breakdown barriers1:33
In this lecture, point number 8 & 9 of 14 points which advocates to drive out fear and breakdown barriers is explained.
Eliminate Exhortations1:29
In this lecture, point number 10 of 14 points which emphasises to Eliminate Exhortations is explained.
Eliminate Arbitrary Numerical Targets1:45
In this lecture, point number 11 of 14 points which emphasises to Eliminate Arbitrary Numerical Targets is explained.
Permit rule of workmanship1:02
In this lecture, point number 12 of 14 points which emphasises how to Permit rule of workmanship is explained.
Encourage Education1:07
In this lecture, point number 13 of 14 points which emphasises on Encouragement of Education in the organisation is explained.
Top Management's Commitment1:09
In this lecture, the last point of the 14 points which emphasises Top Management's commitment is explained in detail.
Quality Leader Joseph Juran2:06
This lecture describes the life and achievements of a great inspiration leader Joseph Juran and his contributions to the world of Quality, like his famous 10 points.
Juran's 10 steps of Quality Improvement2:42
Great Quality Leader Joseph Juran gave 10 points of Quality Improvement process. In this lecture, these 10 steps have been explained one by one.
Leader Philip Crosby1:23
This lecture describes the life and achievements of another revolutionary Quality Leader Philip Crosby, who gave 4 absolutes of Quality and his two books became very famous.
Crosby's 4 absolutes of Quality2:02
In this lecture, the 4 absolutes of Quality given by Philip Crosby have been explained in detail.

ISO 9001:2015 Certification & MBNQA4:59
This lecture would describe the requirements of the currently applicable version of ISO 9001 certification. The highest international award MALCOLM BALDRIGE NATIONAL QUALITY AWARD is also explained.
Japanese 5S Technique12:18
The popular Japanese 5S Technique has been explained in this lecture through my own youtube video made recently. The video is in Hindi Language and has been shown to organize Homes. Since technique remains the same, so the students can use it to organize their plants, warehouses or offices by using this technique. The pictorials would help those who do not understand the Hindi language.

Requirements

The course does not expect any previous knowledge.
The ability to understand basic quality concepts and a working knowledge in an organisation is preferred.

Description

Quality in its broadest sense signifies a degree of excellence. Undoubtedly, we do require excellence in everything that we do. Operational excellence is what gives us an edge over our competitors. This is just the right course in case of the following:

You want to understand the basics of Quality and wish to put you on a strong foundation of Quality Management concepts.
Working as an executive in the field of Quality, Production or marketing and always felt the need for augmentation and strengthening of basic concepts and techniques of Quality
Working as GM or even CEO and want to refresh your concepts in order to achieve operational excellence in the organization to take it one level up
Appearing in any certification course such as CQE, CQA or PMP
Students pursuing courses in Quality Management or General Management

For all the above, this is how the knowledge in this course would make you richer:

Evolution of Quality.
What is Quality? Its importance, characteristics and dimensions.
Customer satisfaction based on Perception and Expectation.
Quality Control & Quality Assurance with their differences.
Total Quality Management and internal customer-supplier chain.
Cost of Quality- Cost of Conformance, Non-Conformance & Lost Opportunities.
How can you increase profits using COQ concepts.
Seven Basic Quality tools.
Key learnings from Quality Leaders – Dr Deming, Joseph Juran & Philip Crosby.
The requirements of ISO 9001:2015 and MBNQA
Japanese 5S technique to organize the workplace.
Conclusion & Critical Success factors showing a way to go ahead...

The Course has been designed smartly and efficiently in such a way that duration of the course is optimum, without compromising on the contents.

Who this course is for:

Students wanting to learn Basic concepts of Quality Management
Beginners and intermediate professionals working in the field of Quality including quality technicians.
Executives working in the areas of Quality Management, Production Management, Purchase and Marketing.
Senior executives like GM and even CEOs for refreshing their concepts.
Students pursuing courses in Quality Management and General Management field.
Those appearing in any Quality Certification courses.

Quality Management Systems for Operational Excellence

What you'll learn

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Course content

Basics of Quality Management7 lectures • 23min

Quality Control, Quality Assurance and Total Quality Management4 lectures • 9min

Cost of Quality2 lectures • 7min

Seven Quality Control Tools3 lectures • 8min

Great Quality Leaders and their keylearnings18 lectures • 28min

ISO 9001:2015 and MALCOLM BALDRIGE NATIONAL QUALITY AWARD2 lectures • 17min

Conclusion2 lectures • 5min

Requirements

Description

Who this course is for: