Fundamentals of Quality Management

Name: Fundamentals of Quality Management
Rating: 3.9 (77 reviews)

Project Quality Management

Created byStone River eLearning

Last updated 4/2022

English

What you'll learn

After successfully completing this course, the students shall be able to:
Implement quality management in a project management process
Improve the quality of the product and ensure project success
Measure quality and apply quality assurance
Ensure the end-customer’s quality requirements are met
Develop a quality management plan for your project
Select the appropriate quality assurance and quality control tools for your project
Plan and perform a quality audit for your project

Course content

5 sections • 210 lectures • 3h 54m total length

Instructor Introduction2:43
Quality Management Introduction (1 of 6)0:43
Quality Management Introduction (2 of 6)2:30
Quality Management Introduction (3 of 6)0:46
Quality Management Introduction (4 of 6)1:36
Quality Management Introduction (5 of 6)1:28
Quality Management Introduction (6 of 6)1:14
Quality Management Fundamentals0:30
Objectives1:19
Topic A: Quality-related Definitions and Concepts0:08
Definition: International Organization for Standardization (ISO)0:20
Concept: ISO 90000:59
Definition: Quality0:20
Definition: Grade0:38
Quality vs. Grade1:27
Self-Reflection – Quality vs. Grade1:23
Concepts: Prevention and Inspection2:14
Concept: Sampling Theory1:56
Concept: Probability Theory1:39
Concept: Sampling Data Types2:00
Concept: Engineering Tolerance2:31
Concept: Control Limits3:08
Concept: Product Verification1:04
Concept: Customer Satisfaction2:58
Exercise 1.1 – Mapping Quality-related Concepts0:41
Exercise 1.1 – Mapping Quality-related Concepts Worksheet0:19
Exercise 1.1 – Mapping Quality-related Concepts Debrief (1 of 2)2:05
Exercise 1.1 – Mapping Quality-related Concepts Debrief (2 of 2)0:26
Topic B: Maturity and Continuous Improvement Models0:11
Definition: Maturity Models1:46
Definition: Capability Maturity Model Integrated (CMMI)2:46
Capability Maturity Model Integration (CMMI) Core Process Areas0:34
CMMI Appraisal2:17
Definition: Project Management Maturity Model (PMMM)1:41
Concept: Project Management Maturity Model and CMMI1:24
Concept: Continuous Improvement1:02
Concept: Continuous Improvement Models1:04
Concept: Continuous Improvement Models1:18
Exercise 1.2 – Application of Maturity and Improvement Models1:11
Exercise 1.2 – Application of Maturity and Improvement Models Worksheet0:11
Exercise 1.2 – Application of Maturity and Improvement Models Debrief (1 of 2)2:52
Exercise 1.2 – Application of Maturity and Improvement Models Debrief (2 of 2)0:32
Topic C: Quality Theorists and Contributions0:26
Quality Theorists and Contributions (1 of 9)1:55
Quality Theorists and Contributions (2 of 9)0:47
Quality Theorists and Contributions (3 of 9)1:36
Quality Theorists and Contributions (4 of 9)3:04
Quality Theorists and Contributions (5 of 9)1:41
Quality Theorists and Contributions (6 of 9)1:24
Quality Theorists and Contributions (7 of 9)0:53
Quality Theorists and Contributions (8 of 9)1:54
Quality Theorists and Contributions (9 of 9)1:03
Self-Reflection – Quality Theorists and Contributions0:58
Chapter 1 Review & Exercise1:53
Quiz 1

Quality Management Planning0:31
Objectives1:13
Topic A: Quality Management Corporate Policy0:07
Concept: Quality Management Corporate Policy (1 of 2)0:25
Concept: Quality Management Corporate Policy (2 of 2)1:36
Quality Management Corporate Policy - A Case Study0:57
Quality Management Corporate Policy Objectives1:08
A-Z’s Quality Management Corporate Policy Outline (1 of 3)1:43
A-Z’s Quality Management Corporate Policy Outline (2 of 3)3:04
A-Z’s Quality Management Corporate Policy Outline (3 of 3)3:18
Self-Reflection – Quality Management Corporate Policy1:38
Topic B: Project Quality Management Planning – Part 10:14
Project Quality Management Plan Case Study0:46
Project Quality Management Plan – Part 10:41
Project Management Performance Baseline Project Quality Policy0:34
Project Management Performance Baseline Project QA Approach0:54
Project Management Performance Baseline Project QC Approach0:39
Exercise 2.1 – PMPB Project Quality Management Plan – Part 11:21
Exercise 2.1 – PMPB Project Quality Management Plan – Part 1 Worksheet (1 of 3)0:59
Exercise 2.1 – PMPB Project Quality Management Plan – Part 1 Worksheet (2 of 3)0:44
Exercise 2.1 – PMPB Project Quality Management Plan – Part 1 Worksheet (3 of 3)0:35
Exercise 2.1 – PMPB Project Quality Management Plan – Part 1 Debrief (1 of 4)4:29
Exercise 2.1 – PMPB Project Quality Management Plan – Part 1 Debrief (2 of 4)4:02
Exercise 2.1 – PMPB Project Quality Management Plan – Part 1 Debrief (3 of 4)1:24
Exercise 2.1 – PMPB Project Quality Management Plan – Part 1 Debrief (4 of 4)0:44
Topic C: Project Quality Management Planning – Part 20:08
Project Quality Management Plan – Part 21:11
Project Quality Objectives0:15
Project Quality Standards0:19
Project Quality Roles and Responsibilities Examples3:51
Self-Reflection – Deliverables Subject to Reviews and Tests0:51
Directive on Audits and Reviews1:25
Quality Management Tools and Techniques1:39
Cost of Quality (CoQ) (1 of 2)1:34
Cost of Quality (CoQ) (2 of 2)4:25
Exercise 2.2 – PMPB Project Quality Management Plan – Part 21:29
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Worksheet (1 of 5)0:29
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Worksheet (2 of 5)0:43
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Worksheet (3 of 5)0:42
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Worksheet (4 of 5)0:47
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Worksheet (5 of 5)0:37
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Debrief (1 of 6)0:59
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Debrief (2 of 6)1:30
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Debrief (3 of 6)0:59
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Debrief (4 of 6)2:41
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Debrief (5 of 6)2:36
Exercise 2.2 – PMPB Project Quality Management Plan – Part 2 Debrief (6 of 6)0:37
Chapter 2 Review & Exercise1:16
Quiz 2

Quality Management Implementation0:32
Objectives0:59
Topic A: Quality Management Implementation0:07
Self-Reflection – Quality Management Implementation0:35
Quality Management Implementation0:26
Quality Management Implementation Activities0:28
Concept: Data, Information, Knowledge, Wisdom (DIKW) Model0:34
Quality Management Implementation Activities0:49
Self-Reflection – Quality Management Implementation Activities0:22
PM Performance Baseline Project Quality Management Implementation0:20
Topic B: Quality Assurance Activities0:05
Quality Assurance Data Collection (1 of 4)0:24
Quality Assurance Data Collection (2 of 4)0:20
Quality Assurance Data Collection (3 of 4)1:08
Quality Assurance Data Collection (4 of 4)0:32
Exercise 3.1 – Describe QA Data Collection1:00
Exercise 3.1 – Describe QA Data Collection Worksheet0:24
Exercise 3.1 – Describe QA Data Collection Debrief (1 of 2)1:22
Exercise 3.1 – Describe QA Data Collection Debrief (2 of 2)0:40
Quality Assurance Data Representation (1 of 6)0:38
Quality Assurance Data Representation (2 of 6)0:34
Quality Assurance Data Representation (3of 6)3:00
Quality Assurance Data Representation ( 4 of 6)2:15
Quality Assurance Data Representation (5 of 6)1:01
Quality Assurance Data Representation (6 of 6)0:59
Exercise 3.2 – Describe QA Data Representation1:09
Exercise 3.2 – Describe QA Data Representation Worksheet0:09
Exercise 3.2 – Describe QA Data Representation Debrief (1 of 2)1:52
Exercise 3.2 – Describe QA Data Representation Debrief (2 of 2)0:44
Quality Assurance Data Analysis0:39
Quality Assurance Review QC Results0:37
Quality Assurance Audits1:19
Quality Assurance Change Control0:40
Exercise 3.3 – QA Schedule Data Analysis0:57
Exercise 3.3 – QA Schedule Data Analysis Worksheet1:43
Exercise 3.3 – QA Schedule Data Analysis Debrief (1 of 2)0:56
Exercise 3.3 – QA Schedule Data Analysis Debrief (2 of 2)0:34
Topic C: Quality Control Activities0:06
Quality Control Document Reviews0:34
Quality Control Tests0:21
Quality Control Defect Repair0:26
Quality Control Document Findings0:34
Quality Control Change Control0:46
Exercise 3.4 – Document a QC Change Request0:58
Exercise 3.4 – Document a QC Change Request Worksheet0:33
Exercise 3.4 – Document a QC Change Request (Debrief 1 of 2)1:38
Exercise 3.4 – Document a QC Change Request (Debrief 2 of 2)0:50
Chapter 3 Review & Exercise0:57
Quiz 3

Quality Management Improvement0:15
Objectives1:01
Topic A: Quality Audits0:05
Concept: Quality Audit0:25
Clause-based Quality Audit0:37
Process-based Quality Audit0:47
5 Step Process-based Quality Audit0:37
Self-Reflection – Quality Audit Steps0:37
Process-based Quality Audit – Step 10:50
Process-based Quality Audit – Step 2 (1 of 2)0:23
Process-based Quality Audit – Step 2 (2 of 2)0:57
Process-based Quality Audit – Step 30:32
Process-based Quality Audit – Step 4 (1 of 2)0:42
Process-based Quality Audit – Step 4 (2 of 2)0:44
Process-based Quality Audit – Step 50:47
Exercise 4.1 – Perform a Process-based Audit1:20
Exercise 4.1 – Perform a Process-based Audit Scenario1:13
Exercise 4.1 – Perform a Process-based Audit Worksheet0:29
Exercise 4.1 – Perform a Process-based Audit Debrief (1 of 4)2:13
Exercise 4.1 – Perform a Process-based Audit Debrief (2 of 4)4:14
Exercise 4.1 – Perform a Process-based Audit Debrief (3 of 4)1:22
Exercise 4.1 – Perform a Process-based Audit Debrief (4 of 4)0:24
Benefits of Performing a Quality Audit2:17
Topic B: Quality Management Improvement0:07
Quality Management Improvement0:27
Concept: Kaizen “Improvement”1:35
Quality Improvement via Kaizen (1 of 6)1:20
Quality Improvement via Kaizen (2 of 6)0:41
Quality Improvement via Kaizen (3 of 6)1:55
Quality Improvement via Kaizen (4 of 6)0:49
Quality Improvement via Kaizen (5 of 6)1:02
Quality Improvement via Kaizen (6 of 6)0:37
Exercise 4.2 – Improve Reporting Process, via Kaizen0:48
Exercise 4.2 – Improve Reporting Process, via Kaizen Scenario2:15
Exercise 4.2 – Improve Reporting Process, via Kaizen Worksheet0:25
Exercise 4.2 – Improve Reporting Process, via Kaizen Debrief (1 of 3)2:26
Exercise 4.2 – Improve Reporting Process, via Kaizen Debrief (2 of 3)2:51
Exercise 4.2 – Improve Reporting Process, via Kaizen Debrief (3 of 3)0:43
Benefits of Practicing Continuous Improvement on Projects0:35
Chapter 4 Review & Exercise1:19
Quiz 4

Quality Management Summary0:37
Course Overview1:24
Definition: International Organization for Standardization (ISO)0:36
Definition: Quality and Grade0:38
Concept: Continuous Improvement0:41
Quality Contributors0:29
Concept: Quality Management Corporate Policy0:30
Project Quality Management Plan1:11
Quality Management Implementation0:22
Quality Management Implementation Activities0:23
Quality Management Implementation Activities0:31
Concept: Quality Audit0:22
5 Step Process-based Quality Audit0:14
Benefits of Performing a Quality Audit0:33
Concept: Kaizen “Improvement”0:35
Quality Improvement via Kaizen0:34
Benefits of Practicing Continuous Improvement on Projects0:24
Quality Management Objectives (1 of 3)0:57
Quality Management Objectives (2 of 3)0:53
Quality Management Objectives (3 of 3)0:48

Requirements

The course requires the prospective students to have undertaken the “Project Management” course and have an understanding of the Project Management Institute’s terminologies and project lifecycle.
The course will help the project management professionals to increase their practical knowledge and incorporate quality into their project management processes.

Description

The Quality Management course will teach the students on techniques and methodology to develop, improve and implement quality control programs at their workplace. This course will enable the students to incorporate quality in the project, prioritize the requirements to meet the end-customer’s quality requirements, implement quality assurance and quality control procedures to ensure project success. It also teaches on the development of a quality management plan. The course is based on the real-world scenarios to give the students a better understanding of what they are learning.

The Quality Management course is the next step for the students who have completed the project management course. It builds up on the knowledge gained in the project management course and focuses on the quality management aspect of project management. The quality management course opens up the avenues for career growth in the field of project management.

Available PDUs for this Course Series: 7

By completing this course series, you will earn 7 PDUs.

Course Code 4058LQG1EX; Technical = 2, Strategic = 5, Leadership = 0

To get the certificate, visit Integrity Training site and provide your details.

Please note: Candidates do not require to have the certification to complete this course, however the certificate is required in case the candidates are looking forward to sit in the exam or earn PDUs.

PMI, Project Management Institute, Project Management Professional (PMP), PMP, Certified Associate in Project Management (CAPM), CAPM, PMI Agile Certified Practitioner (PMI-ACP), PMI-ACP, PMI Risk Management Professional (PMI-RMP), PMI-RMP, PMBOK, PgMP, PULSE OF THE PROFESSION, THE PMI TALENT TRIANGLE and The PMI REP Logo are registered marks of the Project Management Institute, Inc.

Who this course is for:

Associate project managers
Project managers
IT project managers
Project coordinators
Project analysts
Project leaders
Quality assurance team members and managers

Fundamentals of Quality Management

What you'll learn

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Course content

Chapter 1 - Quality Management Fundamentals54 lectures • 1hr 15min

Chapter 2 - Quality Management Planning48 lectures • 1hr 5min

Chapter 3 - Quality Management Implementation48 lectures • 39min

Chapter 4 - Quality Management Improvement40 lectures • 43min

Quality Management Summary20 lectures • 13min

Requirements

Description

Who this course is for: