Quality Assurance for Business and Operational Excellence
What you'll learn
- Understand how to formulate, implement, and maintain error-free performance in order to be able to deliver superior value to customers
- Ability to be able to continually improve workable quality systems required to transform any business endeavor.
- Ability to apply the fundamental tools, techniques and principles of quality assurance and quality control to enhance quality culture in any organization.
- You will be able to conduct effective root cause analysis to identify areas of improvement and implement findings.
- Will able to apply quality methodologies to improve decision-making skills.
- Drive continuous improvement initiatives within your organization through the application of benchmarking and kaizen methodologies.
- Internet access
This course is designed to enable you understand and be able to apply the principles, tools and techniques in quality management with the goal of ensuring continuous excellence in your business and operational processes. The course is sectioned into 6 parts - process improvement foundations, leadership excellence for the quality systems, root cause analysis, the lean enterprise, benchmarking and kaizen methodologies.
Process Improvement Foundations
The objective of management is to make improvements—not only to products and services but also to entire processes. The difficult thing is to know what requires improvement, and then whether you are able to effect positive change. In this course, you will learn some tools used for process improvement, such as statistical process control, the new quality tools etc. and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. This section combines some concepts of Lean and Six Sigma into lessons that will help take the core of what your business does, measure it, and do it better.
Leadership Excellence for the Quality Systems
In this section, you will learn how to apply key principles, tools and techniques to manage your team with the goal of improving business and/or manufacturing processes. In the section, you are exposed to Deming's 14 points of quality & effective leadership, team decision-making tools and how to effectively communicate quality-related issues for success as a team leader and/or manager.
Root Cause Analysis
A root cause is the actual, underlying reason for a problem. This section helps you to identify the actual cause of a problem, solve it, and prevent it from occurring again, thereby saving your organization time, money, and resources. This section is developed to enable learners understand root cause analysis as a procedure for ascertaining and analyzing the causes of problems with a view to determining what can be done to solve or prevent them.
The Lean Enterprise
In this section, you will understand the benefits of lean and be able to apply the core principles of lean to systematically achieve incremental changes in processes in order to improve efficiency and quality.
In this section, you will learn various systematic techniques for measuring and comparing processes, adopting and adapting organizational best practices to enhance continuous process improvement. At the end of this section, you will be able to describe the meaning, types and application of benchmarking techniques. You will gain thorough understanding of benchmarking sequences, methods and the benefits that you can gain from its implementation.
Kaizen Approach is widely used by organizations with lean methodology to effect continuous improvement to organizational processes. In this section of the course, you will learn some basic kaizen principles, philosophy, action plans, and events that will enable you enact cultural change in your organizations through Kaizen principles.
The course consists of FREE downloadable templates, white papers and other resources that you can practice with to enhance your skills or customize for your personal and/or professional usage.
Who this course is for:
- Business owners and leaders
- Corporate executives
- Quality assurance coordinators, supervisors and managers
- Quality control coordinators, supervisors and managers
- Engineers, manufacturing and production managers / personnel
- Operations managers and personnel
- General managers and chief operating officers
We are PECB & CSSC authorised partner operating in the knowledge and professional servicing industry, dedicated to providing workable solutions in the areas of ISO management systems implementation, manufacturing excellence, quality management and related activities across industries. We support professionals throughout their career journey through our Professional Evaluation & Certification Board (PECB) & the Council for Six Sigma Certification (CSSC) accredited courses and learning resources.
Our readymade & editable toolkits / templates and software applications covering ISO management systems implementation, lean manufacturing, Six Sigma, process & continuous improvement, production management, quality assurance & quality control, project and product management etc enable organizations maximize their resources and improve their processes.
We are in the business of providing best-in-class ISO management systems, quality management, and process & product development consulting services. With our training & presentation materials, we assist professional trainers and consultants meet the need of their clients.
Our goal is to partner with our clients, helping them improve their processes in the areas of staff training and development, business and manufacturing process improvement, thereby making them truly world class organizations, through strong partnership with reputable organisations including PECB, CSSC, UQSR, SoftExpert, OpexWorks, SIS Certification, Quality Assurance Solutions (QAS) and others.