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This course includes:

  • 1 hour on-demand video
  • 3 articles
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
Business Project Management Quality Management

Fundamentals of Quality Management

Re-imagine and recreate the 'value' for your customer by effective use of Quality Management
Rating: 3.9 out of 53.9 (38 ratings)
103 students
Created by Deepika Misra
Last updated 11/2020
English
English
30-Day Money-Back Guarantee

What you'll learn

  • Become confident in effectively and efficiently delivering 'value' & progress through the journey of Quality Management. This is the beginner level course of the series of 4 courses on 'Effective Quality Management by Managers' and at the end of the series you'll be able to effectively plan and execute your project, while controlling the quality of the outcome to provide value to the customer.
  • By end of this course, you'll be able to: 1. Understand the basic quality principles. 2. Differentiate between various terms used in Quality Management. 3. Understand ‘Value’ for Customer. 4. Get one step closer to provide 'value' to the customer.

Requirements

  • No prerequisites, if you are striving to provide better value to your customer with an effective management of quality of inputs and the output.

Description

This beginner-level course is designed for everyone who wants to learn effective management of deliveries (services/ products) with the help of quality management.

The course has 6 sections with 18 lectures and enough supplementary resources to make you well versed with the fundamentals that you must know as a-

Budding Project Manager, Project Manager, Technical Lead, Process Lead, Quality Management Executive, New professional in Quality, Business owner, or an MBA student.

The course has got all the elements of learning to help you understand and 'retain' the concepts well. There are exercises, assignments and quizzes (7, to be precise) which shall make the assimilation of these fundamentals very smooth.

You are always welcome to interact with the educator on the platform and ask questions where ever required and provide constructive feedback as and when you wish.

Don't wait to transform and improve the way you work in your projects. Enrol now.

Thanks,

Happy learning!

Who this course is for:

  • Budding Project Managers, Team Leads, Technical Leads, Project Leads (Role doesn't matter much, you only should have a flare to keep improving with every assignment)
  • Project Managers who wish to learn specifics of Quality Management
  • Management Students who want to upgrade their understanding of the Quality concepts
  • Quality Management Executives who are new to profile

Course content

8 sections • 22 lectures • 47m total length

  • Preview02:51

  • Preview02:58
  • Share your experience about "Quality differs from Customer to Customer".
    1 question
  • Preview03:41
  • Let us now define Quality
    01:40
  • Define Quality based on the given scenarios
    2 questions

  • Preview04:53
  • Quiz on Quality Evolution
    3 questions

  • Concept of QMS
    01:28
  • 'Consistency is the key.'
    1 question
  • What does Quality management mean?
    01:50
  • Preview02:21
  • Total Quality Management
    01:30
  • Core principles of Quality management (Part 1)
    02:27
  • Core principles of Quality management (Part 2)
    02:55
  • Key takeaways are...
    1 question
  • Your feedback matters...
    00:19

  • Quality vocabulary
    00:51

  • Introduction to QA & QC
    01:04
  • Let us try to implement Quality Management!
    1 question
  • Quality assurance
    02:43
  • Quality control & implementation challenges in Quality management
    02:38
  • Difference between Quality assurance and Quality control
    01:51

  • The PDCA cycle
    03:03
  • Six Sigma Methodology
    02:12
  • Lean Management and concept of Waste and Value
    04:00
  • Final Quiz on Fundamentals of Quality Management
    14 questions
  • (New) One more quiz for you before you finish.
    00:03

  • Our other courses
    00:25

Instructor

Deepika Misra
Educator in Lean Six Sigma, Scrum, Statistics, Processes
Deepika Misra
  • 4.3 Instructor Rating
  • 465 Reviews
  • 3,565 Students
  • 4 Courses

I am CSM, SSBB (Indian Statistical Institute, Delhi) and Master of Total Quality Management, with over 12 years of extensive experience as a trainer and consultant in Software processes, Quality management and assurance, Lean Six Sigma, Scrum, CMMI, ISO, Applied Statistics, Statistical process control and Audits. 
My work experience involves leading Metrics Council, establishing metrics frameworks and baselines, leading SEPG and Quality Assurance activities for various business units, mentoring a team of SQAs.

Training and facilitation of projects for process adherence and improvement, and preparing them for CMMI assessments and ISO & TL certifications etc. has given me ample opportunities to evolve as a trainer.

I hope you find the courses useful. Please feel free to get in touch through DM here or my website.

Thanks,

Deepika

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