Udemy
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Development
Web Development Data Science Mobile Development Programming Languages Game Development Database Design & Development Software Testing Software Engineering Software Development Tools No-Code Development
Business
Entrepreneurship Communication Management Sales Business Strategy Operations Project Management Business Law Business Analytics & Intelligence Human Resources Industry E-Commerce Media Real Estate Other Business
Finance & Accounting
Accounting & Bookkeeping Compliance Cryptocurrency & Blockchain Economics Finance Finance Cert & Exam Prep Financial Modeling & Analysis Investing & Trading Money Management Tools Taxes Other Finance & Accounting
IT & Software
IT Certifications Network & Security Hardware Operating Systems & Servers Other IT & Software
Office Productivity
Microsoft Apple Google SAP Oracle Other Office Productivity
Personal Development
Personal Transformation Personal Productivity Leadership Career Development Parenting & Relationships Happiness Esoteric Practices Religion & Spirituality Personal Brand Building Creativity Influence Self Esteem & Confidence Stress Management Memory & Study Skills Motivation Other Personal Development
Design
Web Design Graphic Design & Illustration Design Tools User Experience Design Game Design 3D & Animation Fashion Design Architectural Design Interior Design Other Design
Marketing
Digital Marketing Search Engine Optimization Social Media Marketing Branding Marketing Fundamentals Marketing Analytics & Automation Public Relations Paid Advertising Video & Mobile Marketing Content Marketing Growth Hacking Affiliate Marketing Product Marketing Other Marketing
Lifestyle
Arts & Crafts Beauty & Makeup Esoteric Practices Food & Beverage Gaming Home Improvement & Gardening Pet Care & Training Travel Other Lifestyle
Photography & Video
Digital Photography Photography Portrait Photography Photography Tools Commercial Photography Video Design Other Photography & Video
Health & Fitness
Fitness General Health Sports Nutrition & Diet Yoga Mental Health Martial Arts & Self Defense Safety & First Aid Dance Meditation Other Health & Fitness
Music
Instruments Music Production Music Fundamentals Vocal Music Techniques Music Software Other Music
Teaching & Academics
Engineering Humanities Math Science Online Education Social Science Language Learning Teacher Training Test Prep Other Teaching & Academics
Web Development JavaScript React Angular CSS Node.Js PHP HTML5 Vue JS
AWS Certification Microsoft Certification AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner CompTIA A+ Amazon AWS Cisco CCNA CompTIA Security+ Microsoft AZ-900
Microsoft Power BI SQL Tableau Data Modeling Business Analysis Business Intelligence MySQL Qlik Sense Data Analysis
Unity Unreal Engine Game Development Fundamentals C# 3D Game Development C++ Unreal Engine Blueprints 2D Game Development Mobile Game Development
Google Flutter iOS Development Android Development Swift React Native Dart (programming language) Kotlin Mobile App Development SwiftUI
Graphic Design Photoshop Adobe Illustrator Drawing Digital Painting Canva InDesign Character Design Procreate Digital Illustration App
Life Coach Training Personal Development Neuro-Linguistic Programming Personal Transformation Life Purpose Mindfulness Sound Therapy Coaching CBT Cognitive Behavioral Therapy
Business Fundamentals Entrepreneurship Fundamentals Freelancing Business Strategy Startup Business Plan Online Business Blogging Leadership
Digital Marketing Social Media Marketing Marketing Strategy Internet Marketing Google Analytics Copywriting Email Marketing Startup YouTube Marketing

BusinessOperationsCustomer Success Management

Customer Success | How to Put Your Customers First

Succeeding in The Age of Me
Rating: 4.7 out of 54.7 (2,061 ratings)
6,824 students
Created by Chuck Wall
Last updated 12/2017
English
English [Auto], French [Auto], 

What you'll learn

  • The objective of this course is to help equip you with principles and frameworks to confront the new market reality that customers are in charge. Upon course completion, you begin to see current and future customers in an entirely new light. This will help your companies succeed and your career flourish.

Requirements

  • There are no special requirements for any additional software or other materials for this course.

Description

For far too long, companies have put themselves first, ignoring their customers in the process.  They’ve been happy to take people’s money without really considering their points of view.

Now, there’s a real sea change taking place: the most successful enterprises are learning how to put their customers first.

This course, How to Put Your Customers First, lays out the key principles every size and type of business needs to embrace.  It starts with understanding that you are living in a “me first” world.  To succeed in it, you must navigate a new path forward to “we.”

In this course, you are going to learn key elements about putting customers first including:

·       The customer roller coaster every business is on

·       What Jeff Bezos, founder of Amazon, really believes about customers

·       The real brand gap between companies and customers

·       Why you must reframe your issues with customers

·       The Upside Down Org chart

·       The Five C’s on the Path to Trust

·       The three questions that form the Customer Experience Triangle

·       The three simple rules to adopt to show customers they are first

·       Why making things simple is a critical strategy

·       Over forty ways to become simple

·       The stark difference between right and left brain thinking

·       Why understanding human emotions is so important

·       How to tell customer first stories that touch the heart and deliver results

·       The true value of gratitude

You will also see three case studies that demonstrate how to put customers first and why it’s so important to building a better future:

·       TD Bank

·       Safelite Auto Glass

·       Jason Terry / NBA Player

The journey to putting your customers first will pay off for your company for many years to come.  Please enroll today!

Who this course is for:

  • If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

Featured review

Jonathan Hughes
Jonathan H.
583 courses
68 reviews
Rating: 4.5 out of 52 years ago
Thanks again Chuck for an awesome informative course. Not living in the USA this was the first I had heard of TD Bank - There "Thanking" (not Banking) campaign was truly inspirational and a lesson to us all on how to look after your Customers no matter who they are or where they come from.

Instructor

Chuck Wall
Entrepreneur, Advisor, Author, and Speaker
Chuck Wall
  • 4.5 Instructor Rating
  • 19,476 Reviews
  • 34,006 Students
  • 6 Courses

Chuck Wall is Founder of MarketPower Group, a business growth and research firm headquartered in San Antonio, Texas. He advises leading companies about how to succeed through winning strategy, customer insight, modern marketing, better branding, and authentic storytelling.

Chuck is an expert in understanding the unmet needs of customers.  He's interviewed over 100,000 consumers for his clients. He has written two books based on his work: Customer CEO: How to Profit from the Power of Your Customers and Stop, Look and Listen (Routledge).  Customer CEO was selected as one of the top business books of 2014 by an international panel of business judges.     

As a longtime entrepreneur, Chuck has founded seven companies across multiple industries. He contributes to leading publications like Forbes and Fast Company. He regularly speaks and leads seminars for business groups, trade associations, and corporations.

Chuck's business courses have been taken by thousands of students in seventy countries with Udemy.  He is passionate about helping his students know more.  His teaching style is relaxed and conversational.  He encourages students to ask tough questions and provide candid feedback.  

Top companies choose Udemy Business to build in-demand career skills.
NasdaqVolkswagenBoxNetAppEventbrite
  • Udemy Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Help and Support
  • Affiliate
  • Investors
  • Impressum Kontakt
  • Terms
  • Privacy policy
  • Cookie settings
  • Sitemap
  • Accessibility statement
Udemy
© 2022 Udemy, Inc.