Public Sector Solutions Accredited Professional Questions

About the Public Sector Solutions Accredited Professional

The Public Sector Solutions (PSS) Accredited Professional credential recognizes practitioners who plan, design, and deliver real outcomes with Salesforce’s public sector products—spanning OmniStudio, Service Cloud, Licensing & Permitting, Inspections, Grants, Employee Experience, and Emergency Program Management.

Who it’s for

• Salesforce partners and practitioners who architect and implement PSS solutions.

• Consultants who guide agencies through intake, permitting, inspections, grants, and incident use cases.

• Technical leads who align platform capabilities with program goals and policy constraints.

What this credential signals

You can:

• Lead the business conversation: frame use cases, prioritize outcomes, and shape customer experiences across the public journey.

• Drive implementation success: apply PSS patterns, deployment approaches, and delivery guardrails to keep projects on track.

• Make sound technical choices: map requirements to the right PSS features (e.g., OmniScripts, FlexCards, Action Plans, Decision Tables) and integrations.

• Support governance: explain trade-offs, present designs to steering bodies, and guide teams on standards and testing.

Skills spotlight

Professionals in this track typically bring 3–5 years of Salesforce consulting experience and can:

• Connect policy and operations to technical designs that deliver measurable value.

• Oversee multi-team implementations and integrations with third-party systems.

• Translate architectural details for business stakeholders—and business needs for technical teams.

• Recommend best practices for security, data, and delivery across the PSS portfolio.

• Design target architectures and phased paths to reach them.

• Guide teams through integration patterns, testing approaches, and agency governance.

About the exam

• Format: 50 multiple-choice / multiple-select questions

• Time: 75 minutes

• Passing score: 70%

• Release alignment: Summer ’24

• Registration fee: USD 150 (plus applicable taxes)

• Retake fee: USD 150 (plus applicable taxes)

• Delivery: Proctored—test center or online

• Resources: Closed-book (no hard-copy or online materials)

• Prerequisite: None

• Eligibility: Accredited Professional exams are for Salesforce Partners with access to Partner Learning Camp and the Partner Community.

Exam Outline

The Public Sector Solutions Accredited Professional exam measures a candidate’s knowledge and skills related to the following objectives.

Public Sector Solutions - Product-Specific Systems Knowledge: 45%

• Document and articulate the business needs, value, and vision of the customer to support their desired business outcomes.

• Given the business requirements related to Licenses and Permits, configure the components to manage the lifecycle for internal and external users.

• Given the business requirements related to managing Inspections Management, configure the components required to manage the process and outcomes.

• Given a set of business use cases related to implementing grants management, conduct the initial setup and configuration of Grants Management.

• Given the requirements to manage Employee Experience Management, identify the PSS packages to be configured and deployed to meet the requirements.

• Given a process and requirements, identify repeatable decisions and how they can be built to determine an appropriate use case for the BRE.

• Given requirements to save data from physical documents, assess the need for document processing capabilities and whether to use IDA or IDA/IFR.

• Given a business process and set of requirements recommend and implement eSignature technologies.

• Given requirements related to reporting/analytics, evaluate the needs and recommend the appropriate option, Standard Reporting or CRM Analytics.

• Identify the PSS components that can be configured and deployed to meet the business requirement related to managing an Emergency Response.

Public Sector Solution Product Configuration: 36%

• Given a set of business requirements, identify the appropriate Omnistudio components that can accomplish those requirements most effectively.

• Given a set of business requirements, identify the appropriate Service Cloud components to provide based on business requirements.

• Given business requirements for a digital customer experience, select the correct PSS digital experience offering to meet business requirements.

• Given a repeatable set of business logic, define the correct expression set and logical relationships to select and implement the automation tool.

• Given a business scenario, define the correct steps and tools required to set up an org for Public Sector Solutions.

• Given a set of business requirements, identify when and how to use action plans to meet those requirements.

Public Sector Solutions Implementation Strategies and Best Practices: 19%

• Given an implementation project scenario and business requirements, recommend the best approach to discover and design the optimal solution.

• Given an implementation project scenario, design and document the PSS solution highlighting solution implementation best practices.

• Given a scenario, recommend approaches and techniques to leverage, and expand upon, the PSS data model.

• Given a business process, implement the appropriate data sharing and role management solution.

• Given a set of business data requirements, design data management strategy and process to ensure high data quality and a seamless integration.

• Given a customer scenario, map and document the business process, personas, and requirements.

• Given a set of business requirements using public sector solutions, identify the necessary actions to ensure the solution is secure and can scale.