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Empathy at Work | Trauma-Informed Communication & Culture
36 students
Empathy at Work | Trauma-Informed Communication & Culture
Empathy training | Trauma-informed business | Communication skills | Psychological safety
Created byCrystal Tummala
Last updated 6/2025
English
What you'll learn
- Comprehensive Understanding: You'll gain a deep understanding of the impact of trauma and memory on decision-making processes within your business.
- Empathy Mastery: Learn to foster empathy in your professional relationships and leverage it for business growth.
- Effective Communication: Develop top-notch communication skills, including trust-building and soft skills essential for business success.
- Business Etiquette: Master business etiquette from a trauma-informed perspective, creating a respectful and inclusive workspace.
- Empowering Body Language: Discover the power of nonverbal communication and how it can drive positive business outcomes.
- Listening Skills: Enhance your ability to listen actively and respond with empathy, fostering meaningful connections with clients and colleagues.
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Course content
5 sections • 20 lectures • 1h 3m total length
Requirements
- Computer or Phone and Internet Access
Description
What you’ll learn
Define empathy and trauma-informed care in workplace settings
Strengthen communication skills for trust, respect, and safety
Recognize trauma triggers in business environments
Apply active listening and nonverbal communication skills
Foster inclusive, empathetic leadership across diverse teams
Communicate with clarity and compassion in challenging moments
Create a culture of psychological safety through empathy
Navigate burnout, soft skills screening, and workplace etiquette
Write empathetic, professional emails and team messages
In today’s evolving workplace, empathy isn’t optional—it’s a leadership skill, a team strategy, and a business advantage.
Empathy at Work | Trauma-Informed Communication & Culture provides you with the skills to lead, listen, and build trust across teams—especially in times of stress, change, or conflict. Designed with practical business examples and supported by neuroscience and trauma-informed care principles, this course will reshape how you communicate in meetings, emails, and team interactions.
Whether you lead teams or support them, this training helps you understand how trauma affects memory, decision-making, and emotional safety. You’ll walk away with tools to lead with clarity, manage conflict compassionately, and build a psychologically safe work culture.
Inside the course, you'll find:
Bonus Toolkit: Trauma-Informed Leadership Toolkit (PDF)
Optional Completion Badge: Earn your certificate and download your Pursuing Wisdom Academy course badge for professional sharing
With over 100,000 students across 197 countries, our courses help professionals upskill with confidence, clarity, and real-world relevance.
Who this course is for:
- This course is perfect for business professionals, entrepreneurs, managers, and anyone looking to improve their business communication, empathy, and soft skills.
- Whether you're a seasoned executive or just starting your business journey, the principles of trauma-informed care will take your business practices to new heights.