Mastering Project Quality Management (Accredited)

Explore the PMBoK seventh edition's 12 project management principles through the lens of a project quality manager, focusing on diligence, respect, caring, quality metrics, stakeholder inputs, and continuous improvement.

Create a collaborative project team environment to enhance quality through diverse expertise, open discussion, and proactive issue prevention, while engaging stakeholders to set quality benchmarks, standards, and matrix-based feedback loops.

Focus on value and system thinking guide a project quality manager to pursue value-added activities, meet stakeholder expectations, and anticipate quality challenges before they arise.

Demonstrate leadership behavior to inspire a culture of excellence and continuous improvement in project quality management. Tailor rules and processes to context, considering size, complexity, stakeholder needs, and organizational culture.

Build quality into processes and deliverables to ensure quality from the outset, not by end inspection, and navigate complexity by managing multiple stakeholders and system thinking.

Integrate quality and risk management to minimize risk and improve project quality by applying PMBoK seventh edition principles ten to twelve: optimize risk responses, adaptability, resiliency, and change management.

Explore the five project phases: initiation, planning, execution, monitoring and controlling, and closing, and how a project quality manager ensures charter alignment, quality plans, audits, KPIs, and lessons learned.

Explore the PMBoK seventh edition, where eight performance domains replace ten knowledge areas, emphasize outcomes through domain interaction of cost, time, scope, and quality, and promote tailoring.

Show how PMBOK seventh edition shifts to performance domains, contrasts functional and process approaches, and explains planning that crosses engineering, procurement, and construction to focus on outcomes.

Introduce eight performance domains from a project quality manager’s view, including stakeholders, team, development approach and lifecycle, planning, project work, delivery, measurement, and uncertainty.

Identify client needs and expectations for quality in the stakeholder domain from contracts and kickoff meetings, and use benchmarking, cost of quality, and value stream mapping to monitor quality.

Explore the team performance domain where quality is everyone's responsibility and the quality manager coordinates processes, training, and design checks, while integrating Tuckman's stages and conflict management.

Understand the development approach and lifecycle domain, covering predictive (waterfall), adaptive (iterative/agile), and hybrid methods. Align change management and tools to the chosen approach.

Plan project activities with the PDCA cycle by defining goals and KPIs in the project quality plan, part of project execution plan, including methods, roles, quality control, audits, and resources.

Explore the project work performance domain in mastering project quality management, focusing on implementing the quality plan, quality procedures, KPI collection, audits, and corrective actions rooted in root-cause analysis.

Deliver the project to the client through system-by-system handover, validating quality and completing punch lists for physical systems and documentation. A project quality manager ensures final compliance before handover.

Define smart metrics in the measurement performance domain to monitor project health, trigger root-cause actions for defects, and balance leading and lagging indicators for quality improvement.

Explore the uncertainty performance domain as a risk management approach, identifying project risks from lessons learned and applying preventive and corrective actions to safeguard quality.

Tailor the eight performance domains to fit each project by adjusting requirements, methods, and approaches based on size, complexity, and stakeholders. One size fits all is not best.

Tailor eight performance domains to each project by aligning stakeholder needs, team dynamics, development life cycle, planning, work execution, delivery, measurement, and uncertainty management for a cohesive quality plan.

Explore models, methods, and artifacts used by the project quality manager, drawn from PMBoK concepts, and tailor motivational theories, adkar change management, and the Tuckman ladder to your project.

Explore motivational models for quality management, including Maslow's hierarchy of needs, Herzberg's hygiene and motivation factors, and theory X, Y, and Z, to motivate teams toward quality.

Explore the ADKAR change model to manage organizational change, detailing its five steps—awareness, desire, knowledge, ability, reinforcement—and how to minimize resistance through stakeholder engagement and communication.

Explore the Tuckman ladder, the five stages of team development: forming, storming, norming, performing, and adjourning, and learn how to guide project teams to high performance.

Mastering project quality management presents conflict resolution using a two by two matrix of assertiveness and empathy, detailing strategies—avoiding, competing, accommodating, compromising, and collaborating—for quality and project managers.

Explore methods for the project quality manager, focusing on benchmarking, check sheets, cost of quality, root cause analysis, SWOT analysis, value stream mapping, and lessons learned.

Benchmarking compares your project performance to industry bests to improve speed, cost, quality, and customer satisfaction, using internal, competitive, functional, generic, and strategic benchmarks.

Learn how check sheets, one of the seven basic quality tools, collect data to reveal defect frequency and distribution, and distinguish them from checklists used for audits.

Balance the cost of quality by allocating resources to prevention, appraisal, internal failure, and external failure costs, prioritizing prevention and appraisal to reduce internal and external failures.

Apply swot analysis to project quality management by evaluating internal strengths and weaknesses and external opportunities and threats, then leverage strengths, address weaknesses, capitalize opportunities, and mitigate threats.

Use value stream mapping to visualize the flow of material and information, create current and future state maps, and identify non-value-added wastes to improve project processes.

Capture and apply project lessons learned to boost future performance by gathering experiences through team discussions, documenting them, and utilizing them to adjust processes and planning.

Explore models, methods, and artifacts of quality management, from motivational theories and change and team models to benchmarking, root cause analysis, SWOT, quality management plan, and artifacts like risk register.

Identify, document, and address project risks with a comprehensive risk register, detailing probability, impact, mitigation, ownership, and status to improve quality and stakeholder confidence.

Define and implement the project quality management plan to meet quality objectives, standards, and KPIs through QA, QC processes, audits, roles, and continuous improvement.

Examine the inspection and test plan (ITP) as a comprehensive construction industry artifact that lists all inspection and test requirements, acceptance criteria, sampling, responsibilities, and documentation for quality control.

Use the affinity diagram to organize brainstorming data into related groups on sticky notes, grouping ideas with headers to reveal relationships and guide quality improvement decisions.

Use the cause and effect (fishbone) diagram, also called Ishikawa, to identify problem and brainstorm sub causes across six M categories—men/people, machine, method, material, measurement, and environment—to analyze root causes.

Explore flow charts as graphical tools that represent process sequences from start to end, using common symbols to clarify steps and decisions and to improve understanding, communication, and documentation.

Explore histograms, a bar chart that displays the distribution of numerical data by counting items per bin and plotting frequency on the y-axis, with real tips examples and quality-control insights.

Explore scatter diagrams, a basic quality tool to reveal relationships between two variables and gauge correlation strength, including positive, negative, and no correlation, while distinguishing correlation from causation.

Discover how the PMBoK seventh edition quality report formalizes project activity results with quality metrics, audits, corrective actions, and verification activities for internal or client audiences.

Apply the eight performance domains, quality tools including the seven basic tools, and models to projects, integrating with scope, schedule, and risk management. Pursue continuous improvement and certifications.