Project Quality Management

Name: Project Quality Management
Rating: 4.5 (11 reviews)

Master the Quality Management skills: Tools, Techniques and Strategies

Highest Rated

Created byK Raj

Last updated 4/2025

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What you'll learn

You will learn and understand the definition and importance of quality management
You will be able to develop quality management plan and define associated metrics
You will be able to find out different quality measurement methods
You will learn different tools and techniques widely used by project managers for quality management
You will learn the quality assurance and control methods

Course content

8 sections • 16 lectures • 1h 25m total length

Introduction and Welcome Message1:34
Explore project quality management through steps, tools, and techniques to deliver accuracy and precision that meet customer and stakeholder requirements.
Objective2:24
Define quality and quality management, then compare quality with grade, accuracy, and precision across deliverables; outline steps to plan and control quality using tools like fishbone diagrams and quality charts.

What is Project Quality Management ?3:39
Explore project quality management by clarifying quality and its management, aligning with stakeholder requirements, and balancing scope, cost, time, and quality to deliver minimal defects.
Key Elements of Project Quality Management6:37
Align project management with quality management by defining metrics at each stage to ensure customer satisfaction through stakeholder engagement. Apply prevention and pdca to minimize non-conformance costs.

Cost of Quality7:51
Explore the cost of quality (CoC) in project management, outlining prevention and appraisal costs, internal and external failure costs, and how audits, training, and inspections reduce defects.
Process Improvement Stages8:34
Explore process improvement stages, from red flag identification and as is process mapping to bottleneck analysis and to be processed, then automated implementation to reduce cycle time and improve KPIs.

7 QC Tools4:32
Explore the seven quality control tools—flowchart, check sheets, Pareto chart, cause-and-effect diagram, scatter diagram, histogram, and control chart—and learn to solve up to 95% of quality problems.
Flow Chart diagram3:59
Flow charts visually map processes, from simple to detailed, using start, stop, processing, and decision boxes with flow lines. Examples show receiving, inspecting, testing, and returning orders to highlight improvements.
Check Sheets4:05
Learn how check sheets collect, organize, and analyze defect data by location and time, using a Pareto chart to identify key defects for reducing overall defects.
Pareto Chart3:00
Explore Pareto chart analysis of data using the 80/20 rule, showing that Sunday defects 10, 3, and 9 contribute 52% of issues.
Scatter Chart8:58
A scatter plot shows the relationship between two variables, with x as the independent axis and y as the dependent axis, using Pearson's r (−1 to 1) to indicate correlation.

Cause and Effect Diagrams5:58
Explore how to use the cause and effect (fishbone) diagram to decompose defects into first level and second level causes, such as raw materials, operator, and environment.
Statistical Control Chart9:59
Explore how a statistical control chart monitors a process over time using mean, standard deviation, USL/LSL and UCL/LCL to reveal in-control versus out-of-control conditions, including rule of seven and outliers.

Requirements

There is no prerequisites to learn this course
This course is for all, from engineers to managers, program leaders, students, project teams etc

Description

In this course, we will learn what is quality and how quality management is an important aspect for a successful project delivery.

Here, we will learn about quality management and different techniques to plan, assure, control and execute it all through the different stages of project management.

Even when we sell a product or a service, we all, as users, tend to experience the quality of that product or that bought service from a vendor or an organization. It is very important to understand the implications of bad vs good quality hence maintaining quality of a product is very important.

For any project manager, it's a must do task to ensure quality at each and every stage of project management so that the end deliverable is meeting up to the expectations.

It is very important to make your end users or your stakeholders happy and at the same time deliver your project successfully along with expected quality.

Moreover, by implementing effective quality management practices, a project manager can minimize errors, reduce costs associated with rework and defects, and enhance customer satisfaction. Furthermore, quality management fosters a culture of continuous improvement within the team, leading to increased efficiency and productivity.

I wish all the course learners a wishful happy learning journey and ensure success in their deliveries.

Who this course is for:

This course is meant for all who is working on a project or managing it from the quality perspective and will be helpful for:
Students
Professionals
Project Managers
Consultants
Teams
Software developers, engineers

Project Quality Management

What you'll learn

Explore related topics

Course content

Introduction and Welcome !2 lectures • 4min

Define Quality and Quality Management2 lectures • 10min

Stages in Project Quality Management1 lecture • 5min

Cost of Quality2 lectures • 16min

Quality Tools for Assurance - Perform Quality Assurance1 lecture • 8min

Perform Quality Control tools5 lectures • 25min

Perform Quality Control - additional tools2 lectures • 16min

Congratulations1 lecture • 1min

Requirements

Description

Who this course is for: