Project Management Practitioner (Accredited)

Meet James MacArthur, a promoted project manager from Melbourne, and see how he masters essential project management tools to boost time management, communication, risk management, and brainstorming worldwide.

Explore why you learn multiple project management tools for the same activity, such as brainstorming, to stay prepared across diverse organizations by building familiarity with a broad set of tools.

Formulate a concise project brief to secure resources from sponsors, provide a quick overview, and support a turnover reduction initiative for the Hong Kong office.

Explore a practical sample project brief focused on root cause analysis of high employee turnover in Hong Kong, including the project overview, scope, risks, timeline, and deliverables.

Learn to schedule projects by using tools like the Gantt chart and critical path method, and start with a complete list of activities built from a work breakdown structure.

Explain how a work breakdown structure translates a project goal into planning, exterior, and interior design, using collaborative tasks, time estimates, and a time schedule with the critical path method.

Explore how a burndown chart tracks planned versus actual effort over time with days and hours, and compare it to a burn up chart.

Explore how story points estimate relative task size, use scales like fibonacci or powers of two, and convert totals into a daily burndown to track estimated and actual effort.

Apply the Fibonacci scale to estimate story points for tasks from basic user interface polish to complex artificial intelligence and level design, highlighting subjectivity, team agreement, and learning-driven calibration.

Create a burndown chart in Excel by using a line chart. Add estimated and actual effort data, set days on the x-axis, and include axis titles and a legend.

Explore the critical path method (CPM) and its role in project schedules, illustrated by Kubrick's Napoleon production schedule and the method's basic function.

learn how the critical path method schedules activities, identifies the critical path with no buffers, and uses predecessors, durations, and earliest start and finish times to plan a project.

Use CPM to compute latest finish and start times, time buffers, and the critical path A-B-D-F-G, noting no buffer for these activities and two-unit buffers for C and E.

Practice a CPM exercise to visualize task structure, assign durations and predecessors, compute earliest start and finish times, identify the critical path, and interpret buffers.

Calculate latest finish and latest start times from G to A, identify buffers, and determine the critical path with zero buffers.

Compare the critical path method and the Gantt chart as scheduling tools, noting the critical path method's depth for managers and the Gantt chart's simplicity for tracking tasks over time.

Compare a timeline diagram to a Gantt chart to emphasize key milestones for audiences who care about events, then build an Excel project timeline with templates and dates.

Learn to allocate attention effectively by using project management tools and the Eisenhower matrix to prioritize hundreds of tasks.

Discover how the Eisenhower matrix prioritizes tasks by importance and urgency, guiding you to plan, delegate, or remove low-priority items for long-term success.

Classify stakeholders into four quadrants with the power interest grid and tailor engagement per quadrant.

Discover how diverse project risks arise, from quantifiable probabilities to chains of events, and learn a broad set of tools to manage risk in projects.

Examine how covid, an unforeseen risk, leaves shops and stadiums deserted. FMEA intro uses this example in the project management tools course.

Apply FMEA, failure mode and effects analysis, in the improve phase of DMAIC to identify risks, assess severity and occurrence, and brainstorm causes like wrong file types or server malfunctions.

Explore the FMEA detectability concept, how to compute the risk priority number (s×O×d), and how blocking word and PDF file uploads reduces occurrence and improves detectability.

Explore bowtie analysis as a risk management tool alongside fmea, noting its less quantitative approach and usefulness in recognizing diverse risk tools.

Use the bow tie diagram to map risk causes, preventive controls, and potential effects, illustrated by a stage collapse, and plan recovery actions like medical teams, insurance, and PR.

Explore how ancient Egypt witnessed the first recorded labor strike under Ramses III, a peaceful sit-in that secured full compensation and highlighted management risks like turnover and reputation.

Explore how the bow tie diagram analyzes high employee turnover, identifying causes, preventive measures, consequences, and recovery methods to mitigate training costs.

In this bow-tie exercise, identify concrete causes such as poor onboarding, management, compensation, and work-life balance, and examine effects like client disruption, knowledge loss, and morale damage.

Learn how event tree analysis evaluates risks along a chain of events—from component failure to backup and repair failure—by assigning and multiplying probabilities, using negative-event framing and decimal-to-percent conversions.

Understand the RACI matrix to assign clear roles—responsible, accountable, consultant, and informed—ensuring one accountable per task and avoiding too many cooks in the pot.

Transform lengthy, unstructured brainstorming sessions into productive problem-solving by using commonly used brainstorming tools that bring structure and help deliver clear results.

Explore how the six thinking hats technique guides structured brainstorming to attract visitors, balancing white facts, green creativity, yellow optimism, black risk, red feelings, and blue leadership.

Explore mind mapping as a flexible brainstorming tool, using central goals, symbols, and colors to build branches, milestones, and information for healthy organizational planning.

Map your stored process freely with mind mapping, using your own categories such as who, what, when, where, and how to depict thoughts, sequence, and links from brainstorming without boundaries.

Explore the SWOT matrix and analysis, identifying internal strengths and weaknesses and external opportunities and threats, emphasizing group input to overcome blind spots with an airline example.

Use the Ishikawa fishbone diagram to map a problem, brainstorm root causes, and organize categories like audio, video, course content, and teachers.

Discover tools that make project communication efficient and effective. Watch the upcoming videos to learn how these tools improve clarity, timeliness, and collaboration.

Use a kanban board to organize tasks and track status from to-do to in progress to done. Post it in busy areas to reduce emails and calls; reflect lean roots.

Demonstrates how a skills board sums up employees' skills in large organizations, revealing in-house capabilities and reducing external consultant costs.

Explore how Hoshin Kanri, or the X matrix, leverages the Toyota Production System to improve project strategy survival and outcomes.

The ix matrix, or hoshin kanri, translates long-term goals into yearly targets. It links strategy, assigns actions and owners, and uses KPIs to prevent loose ends.

Identify root causes through root cause analysis and apply project management tools to uncover major contributors to problems and address them.

Apply the five why analysis to uncover root causes by asking why repeatedly, illustrated by a case linking refunds, quality issues, and unsafe work conditions.

Use Pareto analysis with a Pareto chart to identify the vital few root causes that drive most customer complaints, guided by the 8020 principle and the cumulative percentage view.

Create a Pareto chart in Excel by selecting data, inserting a bar chart with a line, and adding axis titles for cumulative percentage, frequency, and causes.

Visualize processes with process maps or flowcharts using four basic symbols: start, finish, activities, and decisions, and see how a subprocess represents complex steps.

Learn to create digital process maps with a web diagram tool, starting from a blank diagram, dragging symbols, connecting steps, and adding yes-no decisions.

Learn a hospital process map with start/finish symbols, a diagnostic activity, and a sub process for complex cases, plus a decision on urgent care or referral to the family doctor.

Explore process map symbols, focusing on input and output—especially digital input like passwords—along with delay designed in a system, such as alarm snooze, and documents or databases.

Demonstrate mapping a coffee shop process with standard symbols from start to end, including digital orders from an order machine, receipt, ABC database, coffee preparation, a 30-second delay, and serving.

Explore two approaches to process mapping: classic process mapping with simple symbols for quick explanations, and BPMN 2.0 with richer symbols for detailed, technical audiences.

Discover how swimlanes clarify who performs each part of a process map by separating customer, our team, and supplier activities, and learn when to use or skip them.

Create swim lanes using a free online tool, starting a swim lane diagram and deleting default symbols. Name lanes, drag and drop elements, and duplicate lanes to add more.

Context shapes process maps; tailor maps to the audience by balancing technical detail for engineers with overviews for top managers. Engage stakeholders first to identify needs.

Explore process mapping by visualizing the room-entry flow for a kangaroo hotel: from password entry to database kangaroo 123, two password attempts, and door access or block.

Discover how unit mismatches and unclear procedures led to NASA's Mars Climate Orbiter loss, illustrating the need for shared, formalized procedures and SOPs in project management.

Analyze a poor furnace operation SOP to identify vague steps and missing details—temperature, timing, tools, safety gear, responsibilities, and checkpoints—and learn practical improvements.

Demonstrates how to create a better furnace operation SOP by adding scope, exact parameters, explicit steps, safety checks, and a clear log and cooling procedure.

Explore how a good sop enhances clarity and safety by detailing operator and supervisor responsibilities, ppe requirements, pre-operation checks, precise heat treatment steps, temperature tolerances, and rigorous logging.

Create a professional standard operating procedure by detailing activities, norms, and pre, during, and post conditions. Emphasize teamwork with a diverse group to gain unique perspectives and improve quality.

Enhance SOPs by merging text with visuals to clarify quality judgments, for example no more than 5% burned bread, as demonstrated by bakery case studies.