Project Management for Customer-Centered Companies
3.7 (35 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,573 students enrolled

Project Management for Customer-Centered Companies

Learn a method to effectively implement your customer-centered strategy
3.7 (35 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,573 students enrolled
Last updated 3/2016
English
English [Auto-generated]
Current price: $13.99 Original price: $19.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3 hours on-demand video
  • 1 article
  • 100 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to 4,000+ top Udemy courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • Seamlessly manage the lifecycle of a customer-centered strategy and/or improvement project, from Starting Up to Leveraging the lesson learned, evaluating and closing a Project.
  • Lead a team to effectively implement a customer-centered strategy or project.
Requirements
  • No prior knowledge or experience in Project Management is needed.
  • It is recommended that students have completed the introductory course "Smart Customer Management for Customer-Centered Companies" before starting this course.
Description

This is a course from the Smart Customer Management © series dedicated to help practitioners and entrepreneurs dramatically improve their companies performance by building up robust customer-centered capabilities.

In this intermediate level course, you are going to learn a method, called MEMODI, to effectively implement your customer-centered strategy or customer-centered improvement project.

MEMODI is a structured set of best practices from top performing companies around the world, covering the fundamental steps anyone responsible for or working in the implementation of a customer-centered strategy should never miss.

With its ability to provide you with the best pace for the implementation of a customer-centered strategy, MEMODI will become an invaluable tool for the successful implementation of your customer-centered initiative and help you achieve your organizational goals.

At course completion, serious learners will be able to seamlessly manage the lifecycle of a customer-centered strategy and/or improvement project, and lead a team of people to effectively implement a customer-centered strategy or project.

Enjoy the course and learn a lot!

Who this course is for:
  • This course is for Project Managers involved in a customer-centered initiative, Team members willing to dig deeper into project management, and entrepreneurs seeking for a solid method to focus their business onto customers.
  • This course is not for you if you think that implementing a customer-centered strategy is just about drawing a Gantt chart or set a calendar for what is to be done.
Course content
Expand all 52 lectures 02:49:37
+ Introducing the Method
4 lectures 16:26
The Purpose of MEMODI
04:25
Program vs Project Management
06:51
The Implementation Management Ladder
03:20
INTRODUCING THE METHOD
3 questions
+ The Model Implementation Program (MIP)
2 lectures 11:30
Basic Components of a MIP
04:04
MIP Management Process
07:26
+ Improvement Project (IP) Management
4 lectures 14:27
Why an IP Management Method?
03:09
Benefits of Using MEMODI for IP Management
03:58
Scope of IP Management
02:20
Using IP Management
05:00
IMPROVEMENT PROJECT MANAGEMENT
3 questions
+ Starting Up an Improvement Project (IP)
3 lectures 08:05
Basic First Steps
02:56
Appointing the Executive and Project Manager
01:38
Preparing a Project Brief
03:31
+ Planning an Improvement Project (IP)
10 lectures 32:54
Fundamentals of Planning an IP
02:26
How to Make an IP Plan
02:02
Step 1: Designing a Plan
03:13
Step 2: Defining Products, Activities & Dependencies
03:37
Step 3: Estimating
02:54
Step 4: Scheduling
05:08
Step 5: Analyzing Risks
02:24
Step 6: Completing a Plan
03:11
Types of Plans
05:31
PLANNING AN IMPROVEMENT PROJECT
4 questions
+ The Business Case
4 lectures 11:09
The Business Case Components
04:00
Assess the Climate for the Business Case
01:43
Developing a Business Case
02:58
+ Organizing for the Implementation
9 lectures 27:50
Organization Overview
02:09
Four Layers Structure
02:59
Designing a Project Management Team
02:26
The Project Board
04:44
The Project Board Members
05:16
The Project Manager
02:06
The Team Manager
01:24
The Project Assurance
02:06
Project Support
04:40
ORGANIZING FOR THE IMPLEMENTATION
4 questions
+ Setting Up Controls
2 lectures 03:48
Purpose of Controls
01:27
Controls Review
02:21
+ The Execution Loop
6 lectures 19:02
Process Area Diagnosis
04:12
How to Conduct and Document Baselining
04:03
Execute Improvements
04:19
Piloting Improvements
01:49
Improvements Roll Out
03:03
Transition to Long-Term Support
01:36
THE EXECUTION LOOP
3 questions