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Project Management Expert: Management With Metrics and KPIs
Rating: 4.6 out of 5(182 ratings)
1,624 students

Project Management Expert: Management With Metrics and KPIs

Project Management Expert: Manage performance with metrics and key performance indicators or KPIs
Created bySix Sigma Academy Amsterdam (SSAA)
Last updated 7/2025
English

What you'll learn

  • KPIs VS Metrics
  • Leading and lagging KPIs
  • Balanced scorecard model
  • OKR Objective key results

Course content

1 section • 29 lectures • 1h 20m total length

  • KPI introduction1:10
  • KPI VS Metric1:32
  • KPI VS Metric exercise5:28
  • Mario1:36
  • What Mario should have done3:24
  • Balanced scorecard5:08
  • How many KPIs per dimension?2:04
  • Leading VS lagging KPI2:19
  • Exercise leading VS lagging KPI1:40

    Explore leading and lagging KPIs with a city example, identifying crime rate as a lagging KPI and police officers per 10,000 inhabitants as the leading KPI.

  • OKR INTRO1:36
  • OKR5:58
  • Good and bad OKR4:59
  • KPI location2:50
  • Vanity KPI2:12
  • Variables VS constructs3:15
  • Construct examples6:02
  • Forming constructs3:15
  • So many metrics and KPIs!1:45
  • KPIs and metrics in quality management0:26
  • MTTF0:56
  • MTBF1:44
  • FPY1:18
  • Defect rate or defects per unit2:06
  • Net Promotor Score (NPS)4:31

    Perception shapes quality, and the net promoter score uses a 0–10 survey. It classifies respondents as promoters, passive, or detractors, and NPS equals promoters minus detractors; higher values are better.

  • MTTR1:54
  • DPMO6:55
  • KPIs and metrics in IT intro0:35
  • KPIs and metrics in IT0:56
  • Bonus lecture2:30

Requirements

  • No prior experience required.

Description

Project Management Expert: Metrics and Key Performance Indicators or KPIs

If you have ever seen the cockpit of an airplane, you have seen that it is filled with bits of information. Each bit of information tells the pilots something about the state of the plane, the status of the journey, or the external environment. Some of this information is vital for the safe trip. And some of it is less vital. KPIs or Key Performance Indicators, can be compared to the very vital pieces of information that pilots rely on for a safe trip to their destination. This course equips you with all the necessary basics about key performance indicators or KPIs. In concrete terms you will learn the following:


  • The difference between KPIs and metrics

  • Lagging versus leading KPIs

  • OKR or Objective Key Results

  • Balanced scorecard model

  • Symptom KPIs versus root KPIs

SIX SIGMA ACADEMY AMSTERDAM

The training is being offered by Six Sigma Academy Amsterdam or SSAA, a well established training institute that was set up by a team of international university lecturers from Holland. The aim was to make academic quality education more accessible, more affordable and more engaging while at the same time offering more efficiency.

On behalf of our team, we wish you a lot of fun with this course.

Who this course is for:

  • Anyone who works in management, project management, engineering, auditing, business students.

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