Professional Diploma in administrative & Secretarial Skills

Name: Professional Diploma in administrative & Secretarial Skills
Rating: 4.3 (90 reviews)

Master Essential Office, Communication, and Career Skills to Excel as a Professional Administrative & Secretarial Expert

Created byChanyapat Yuktichart

Last updated 8/2025

English

What you'll learn

How to master essential office administration tasks for smooth daily operations
How to manage calendars, schedules, and appointments with precision
How to write professional emails, letters, and internal communications
How to plan, organize, and execute meetings, events, and business travel
How to use Microsoft Office, cloud tools, and collaboration platforms effectively
How to handle confidential information with discretion and integrity
How to improve verbal, written, and interpersonal communication skills
How to prioritize tasks, meet deadlines, and boost personal productivity
How to apply advanced problem-solving and decision-making techniques
How to negotiate, persuade, and build cooperation in the workplace
How to prepare a professional resume and LinkedIn profile that stands out
How to perform confidently in job interviews for administrative positions

Course content

9 sections • 42 lectures • 2h 9m total length

Introduction2:38
Understanding the Administrative & Secretarial Role2:48
Develop the administrative and secretarial role as a trusted, tech-savvy decision support partner who manages schedules, coordinates teams, and protects confidential information in modern workplaces.
Key Skills & Attributes of Successful Admin Professionals3:12
Daily Duties and Core Responsibilities3:08
The Importance of Confidentiality & Professional Ethics3:11

Verbal Communication in Office Settings3:15
Professional Email & Written Correspondence3:27
Master inventory and resource management for administrative roles by organizing supplies, establishing reorder points, labeling storage, maintaining equipment, and tracking usage to prevent waste and delays.
Listening Skills and Telephone Etiquette3:09
Sort, log, and route incoming mail, flag urgent items, and manage outgoing mail, emails, calls, and messages with clear subject lines, professional signatures, and organized inbox for timely responses.
Handling Difficult Conversations with Tact3:26
Communicating with Managers, Teams & Clients3:31

Prioritizing Tasks Like a Pro2:57
Using Calendars & Scheduling Tools Efficiently2:56
Use scheduling tools like Google Calendar, Microsoft Outlook, and Calendly to manage appointments, set reminders, and coordinate meetings via Zoom, Teams, or Google Meet; leverage Slack or Trello for collaboration.
Time-Saving Tips for Busy Admins3:10
Managing Multiple Tasks Without Stress3:23
Clarify the meeting goal to shape a focused agenda and invite the right participants. Schedule, prepare materials, capture decisions and action items, take minutes, and follow up with a summary.
Preventing Burnout Through Better Planning3:06
Plan structured meetings with a clear agenda and send it 24 hours before; draft concise minutes, assign leadership roles, and follow up on actions via reminders or Trello.

Office Software Every Admin Should Know3:18
Email, Calendar & Cloud-Based Tools3:20
Basic Data Entry & Spreadsheet Tips3:12
Gather and confirm travel details before bookings. Create a detailed executive travel itinerary with flights, hotels, ground transportation, and contingency contacts for a smooth trip.
Digital Collaboration Tools (Teams, Zoom, Slack)3:13
Staying Safe: Cybersecurity Basics for Admins3:19

Introduction to Event Planning & Coordination3:02
Align with executives' priorities, manage calendars with buffers, and deliver timely, clear information to protect time, confidentiality, and decision making.
Managing Office Budgets & Petty Cash3:14
Own your tasks, meet deadlines, and follow up with clear updates to build trust and keep office operations organized.
Basics of HR Support & Recruitment Assistance3:13
Supporting Projects & Managing Small Tasks3:21
Develop delegation, follow up, and workflow management to assign clear tasks, track progress, and build repeatable processes with templates and checklists through collaboration and smart use of resources.

Continuous Learning & Staying Relevant in the Profession2:47
Preparing for Promotions & Career Advancement Opportunities2:29
Resume & LinkedIn Profile Optimization for Admin Roles2:34
Craft a clear, structured resume and a tailored LinkedIn profile for admin roles, highlighting measurable achievements, technical and soft skills, and a polished online presence.
Mastering Job Interviews for Administrative Positions2:36
Final Takeaways & Congratulations2:18

Requirements

There are no requirements to enroll in this course.

Description

The role of administrative and secretarial professionals has transformed dramatically in today’s fast-paced, technology-driven business world. No longer limited to basic clerical duties, top-performing office professionals are now trusted partners in organizational success—handling complex tasks, managing critical communication, and driving efficiency across every department.

The Professional Diploma in Administrative & Secretarial Skills is designed to equip you with the complete set of skills, tools, and strategies needed to excel in this demanding and rewarding profession. Whether you’re new to the field or aiming to enhance your current abilities, this course will help you master the technical expertise, interpersonal skills, and professional mindset that employers are looking for.

Throughout the course, you will develop practical knowledge in key areas including office administration, communication mastery, meeting and travel coordination, technology tools, time management, ethics, and career development. Each lecture is carefully structured to be clear, actionable, and relevant to real-world workplace challenges.

By the end of this course, you will know how to:

Organize and manage office operations with maximum efficiency
Communicate professionally through email, phone, and in-person interactions
Master scheduling, calendar management, and appointment coordination
Plan and execute meetings, events, and business travel seamlessly
Use essential software, cloud tools, and collaboration platforms effectively
Handle confidential information with professionalism and integrity
Apply advanced problem-solving, negotiation, and strategic thinking skills
Prepare for promotions and career advancement with confidence

You will also gain valuable insights into optimizing your resume, building a professional LinkedIn profile, and performing strongly in job interviews—ensuring you are not only effective in your current role but also prepared for your next career step.

This course is ideal for aspiring administrative professionals, current secretaries seeking to advance, and anyone in a support role who wants to strengthen their professional presence and capabilities.

Important Disclosure:
This course has been created by me with the assistance of AI tools. AI was used to help produce the visuals and voice-over to enhance learning quality and presentation. All content has been carefully reviewed for accuracy and clarity.

Who this course is for:

Aspiring administrative or secretarial professionals starting their careers
Current office support staff looking to enhance their skills and advance
Executive assistants seeking to improve organization and communication skills
Professionals from other fields transitioning into administrative roles
Small business owners managing their own administrative tasks
Students preparing for administrative or office management positions
Anyone wanting to strengthen workplace professionalism and efficiency

Professional Diploma in administrative & Secretarial Skills

What you'll learn

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Course content

Introduction5 lectures • 15min

Communication Excellence5 lectures • 17min

Office Management Fundamentals5 lectures • 17min

Time, Task & Calendar Management5 lectures • 16min

Technology & Digital Tools5 lectures • 16min

Professionalism & Workplace Behavior5 lectures • 16min

Specialized Administrative Tasks4 lectures • 13min

Advanced Administrative Excellence3 lectures • 8min

Career Development & Final Wrap-Up5 lectures • 13min

Requirements

Description

Who this course is for: