Professiona Diploma: Business Communication & Office Skills

Name: Professiona Diploma: Business Communication & Office Skills
Rating: 4.2 (11 reviews)

Master communication, organization & admin skills to succeed in any office, front desk, or support role.

Created byProfessor Baria

Last updated 5/2025

English

English [Auto],

What you'll learn

Learn how to communicate professionally in both written and spoken formats
How to write clear, effective emails, reports, and business documents
Master the basics of office communication and business etiquette
Learn how to speak confidently in meetings, calls, and presentations
Understand how to build strong working relationships with colleagues and clients
Improve your ability to handle difficult conversations with tact
Learn how to actively listen and respond in professional settings
How to manage your time, schedule, and daily office tasks efficiently
Learn practical tips for staying organized and prioritizing work
How to deliver excellent customer service and front desk support
Develop the confidence to express ideas clearly and professionally
Prepare for success in administrative, receptionist, or support roles

Course content

8 sections • 40 lectures • 2h 9m total length

Introduction2:22
Develop professional communication and office skills to express clearly, adapt tone, and use calendars, spreadsheets, and messaging platforms; master organization, time management, and professionalism to succeed in fast-paced digital workplaces.
Why Business Communication Is a Critical Career Skill2:55
Office Skills for the Modern Professional – Core Competencies3:03
Understanding Communication Styles and Personality Types2:58
Learn four communication styles—passive, aggressive, passive-aggressive, and assertive—and various personality types to tailor your approach, boost emotional intelligence, and improve meetings, emails, and collaboration.
The Basics of Professional Behavior and Attitude3:12

Email Etiquette – Writing Messages That Get Read3:00
Writing Clear, Polished Business Letters & Reports3:28
Write clear, professional business letters and reports using standard structures, including sender and recipient details, dates, salutations, introductions, bodies, conclusions, and closing. Emphasize clarity, objectivity, and proofreading to maintain professionalism.
Common Grammar Errors in Business Writing – And How to Fix Them2:59
Creating Memos, Notices & Internal Communications3:03
Proofreading & Editing – Sharpening Your Message3:02

Speaking with Clarity, Confidence & Purpose3:03
The Power of Tone – How You Say It Matters3:28
Mastering Active Listening in the Workplace3:13
Using Body Language for Better Professional Presence3:25
Enhance your professional presence by mastering body language: posture, eye contact, facial expressions, and gestures, while respecting personal space and appearance in meetings, presentations, and interviews.
Giving Presentations and Public Speaking in the Office2:59

Using Microsoft Outlook, Gmail & Other Email Clients3:23
Working with Documents – Google Docs, Word & PDFs3:30
Spreadsheet Basics for Office Use – Excel & Google Sheets2:54
Using Communication Tools: Slack, Teams & Zoom3:27
Managing Office Tasks with Digital Tools & Calendars3:24
Learn to manage meetings and tasks with calendars and tools like google calendar, outlook, trello, and asana; block time, set reminders, and color-code events to boost focus.

File Management – Physical & Digital Systems3:23
Master efficient file management by organizing physical and digital systems with labeled folders, clear naming, backups, and controlled access to boost productivity.
Travel Planning, Booking & Coordination3:26
Scheduling Meetings, Appointments & Deadlines3:07
Office Record-Keeping & Confidentiality Basics3:12
Managing Office Supplies, Equipment & Facilities3:25
Learn to organize office supplies, equipment, and facilities by tracking inventories, budgeting, and timely reorders; maintain assets, report issues, coordinate with IT, and ensure safe, functional spaces.

Time Management & Prioritization for Office Professionals3:15
Master time management by identifying core duties and planning with calendars and task apps. Prioritize with the Eisenhower Matrix, schedule focused work, and review to stay productive and less stressed.
Dressing Professionally – What Office Etiquette Looks Like3:22
Building Trust and Respect in Workplace Relationships3:34
Learn how to build trust and earn respect in workplace relationships by practicing reliability, transparency, active listening, respectful communication, and consistent, professional behavior.
Taking Initiative – Going Beyond Basic Tasks3:12
Personal Branding & Networking for Career Success3:18

Creating a Professional Resume and Cover Letter3:12
Office Interview Skills – Answering with Confidence3:43
Common Office Mistakes & How to Avoid Them3:33
Identify common office mistakes such as poor communication, unclear emails, missed deadlines, and gossip. Use proofreading, planning, and polite, professional communication to build reliability.
Setting Career Goals as a Communication-Focused Professional3:06
Final Thoughts, Career Motivation & Congratulations2:36

Requirements

No prior experience or qualifications are required.

Description

Become the Office Professional Everyone Relies On
Are you ready to level up your communication skills and thrive in any office or support role? Whether you're starting your first job, returning to the workforce, or aiming to stand out in your current position — this course is your complete guide to mastering the everyday skills that keep modern offices running smoothly.

In today’s fast-paced business world, strong communication and office skills aren’t just nice to have — they’re essential. This diploma course will teach you how to speak and write with confidence, stay organized under pressure, and handle every situation like a true professional.

From writing emails and reports to managing time, organizing schedules, and greeting clients at the front desk — you’ll gain practical, real-world knowledge that employers look for. You’ll also learn how to handle difficult conversations, stay calm in high-pressure moments, and communicate with clarity across teams, departments, and customers.

What makes this course different?
It’s simple. You won’t just learn theory. You’ll walk away with real skills you can use immediately in any office, reception, admin, or assistant role — whether in-person or remote.

By the end of this course, you’ll be able to:

Communicate professionally in meetings, emails, and calls
Organize your daily tasks, files, and office workflows
Handle customers and colleagues with confidence and professionalism
Use common business tools and platforms with ease
Present ideas clearly and support your team like a pro

Step into administrative and support roles fully prepared

Whether you’re a student, job seeker, receptionist, office assistant, or someone returning to work — this course will give you the skills and confidence to succeed and grow in any business environment.

Your future starts with professional communication. Enroll now and become the go-to person every office needs.

Who this course is for:

Anyone looking to start a career in office administration or business support
New or aspiring professionals who want to improve their workplace communication skills
Receptionists, office assistants, and front-desk staff aiming to upgrade their skills
Students or job seekers preparing for entry-level administrative roles
Business owners and freelancers who want to present themselves more professionally
Employees in customer service or support roles looking to boost confidence and effectiveness
Non-native English speakers who want to improve professional communication in the workplace

Professiona Diploma: Business Communication & Office Skills

What you'll learn

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Course content

Introduction5 lectures • 15min

Mastering Written Communication5 lectures • 16min

Effective Verbal & Non-Verbal Skills5 lectures • 16min

Communication Tools & Technology5 lectures • 17min

Workplace Communication Scenarios5 lectures • 17min

Administration & Office Organization5 lectures • 17min

Professionalism & Career Growth5 lectures • 17min

Final Tools, Insights & Real-World Readiness5 lectures • 16min

Requirements

Description

Who this course is for: