Process Flowcharts & Process Mapping - The Beginner's Guide
4.6 (4,440 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
21,132 students enrolled

Process Flowcharts & Process Mapping - The Beginner's Guide

Learn how to use business analysis to model process flows via real-world examples & project-based hands-on activities
4.6 (4,440 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
21,132 students enrolled
Last updated 5/2020
English, French [Auto], 1 more
  • Spanish [Auto]
Current price: $121.99 Original price: $174.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3.5 hours on-demand video
  • 11 articles
  • 48 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Learn the ins and outs of the process flowchart
  • Gain tangible, real-world experience with 14 student activities!
  • Create your own clean and easy to read process flowcharts!
  • Confidently ace your process flowchart interview questions
  • Learn how to utilize a free process flowchart tool, Draw IO
  • No experience required - just follow the steps to get results!
  • Internet access (to complete most activities)


Discover how to model process flowcharts that bring business processes to life, mapping them out clearly, allowing you to lower costs and improve efficiency in your organization

When a problem arises in a business it isn’t always easy to see why that problem is happening – often, all you end up seeing are the symptoms.

One of the core requirements of any successful Business Analyst is using Business Analysis techniques to create practical process maps and process flowcharts.

Having clearly set-out visual tools makes it easier to read and understand exactly what should be happening, as well as who is responsible for each task. Thus, allowing organizations to react to problems that come up and changes in the marketplace.

Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.

Note - All of the teaching, templates, and solutions in the flowchart courses make use of Draw io – a free online flowcharting tool – instead of a paid program, in order to ensure all students are able to follow along with activities.

Looking to get ECBA certified? - This course qualifies for 3.5 hours of Professional Development

What’s included in this course?

This course will teach you from the ground up, dealing with everything from flowcharting concepts, various symbols and their uses, flow chart levels, and beyond.

  • High-Quality Video Lectures explain the complex terms and confusing jargon to ensure you get a concrete understanding of the concepts being discussed

  • Downloadable Handouts enhance your understanding further

  • Quizzes and over a dozen different activities validate your learning and increase information retention as well as understanding.

  • 1-on-1 Support means that any confusion or questions you have can be addressed and cleared up easily (no more frantically googling trying to figure out what your course instructor means).

  • Lifetime Access with NO Expiration so you can learn at your own pace, and come back at any time you feel unsure or need a refresher

This is the most comprehensive process mapping course on the market, and it’ll walk you through, step-by-step, everything you need to know in a practical and easy to understand way.

Each lesson and subsequent activities build upon the previous skills you’ve learned, so by the end, you’ll be completely comfortable creating flowcharts for any business processes you encounter.

Just ask the students who’ve already taken this course:

★★★★★ " I thought I had a good understanding of flowcharts, I was incorrect. It's more than knowing what shapes to use. This course taught me what I need to know, especially for organizing the shapes into a meaningful flowchart. I really love that I'll be able to use and understand swim lanes (I didn't even know what they were called).” - Jamie

★★★★★ “Very informative and easy to understand. For someone who has not experienced any lessons on flowcharts, I seem to have grasped how flowcharts can be made and how it can impact certain business processes.” – Rouel

★★★★★ “This course is very insightful and at the right speed for beginners wanting to know basics in process mapping. The activities are very helpful and at the right difficulty level where you do learn things and it is not just a very simple exercise that you could have done without the course.” – Maria

The BA Guide’s TEACH, SHOW, DO technique

This course makes use of The BA Guide’s TEACH, SHOW, DO technique – a method I’ve developed over my years of experience in the industry training and managing Business Analysts. This technique will help ensure you with total comprehension of the topic at hand and maximum information retention long after the course is finished.

  • TEACH – You first learn the concept, in detail, from the ground up. But I won’t simply teach you the concept in isolation – you’ll learn HOW and WHEN to use it too.

  • SHOW – Once you fully understand the concept, we enhance that by walking you step-by-step through real-world examples – so you can see exactly how the concept would pan out if you were to apply it in the real world.

  • DO – Firmly cement everything you’ve learned so far and put your new knowledge to the test by completing the included activities and quizzes. Validate you’ve fully understood the concept and greatly increase your ability to retain the information you’ve learned.

“Tell me and I forget. Teach me and I remember. Involve me and I learn” – Benjamin Franklin

What bonuses are included?

As anyone who has studied one of my courses before will know, it simply wouldn’t be a course by The BA Guide if I didn’t include some value-packed bonus material!

  • Draw io Process Flowchart Template

  • Draw io Process Flowchart Template – Multi-Levels

  • PowerPoint Slide decks (in PDF form)

  • Source files for activity solutions

  • And more… (seriously! There are like 40 downloads for this course!)

In addition to all the tools you’ll need to start modeling process flowcharts, you’ll also get a foot into the industry by way of an industry expert

I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!

You will love this course, just like these students did!

★★★★★ "He has a very good way to explain things, and also thinking in not native English speakers like me, he has a very understandable accent. I enjoyed very much this course, I'm going to apply what I learned here in a real project. This is the perfect first course to learn process mapping, and I'm sure after this I'm going to be able to learn more just reading about process mapping.” – Marcos

★★★★★ "Jeremy does what many instructors in Udemy fail: explains concepts thoroughly without being repetitive or boring. I really enjoyed this course. Some say that you know you had a great learning session when you end up with more questions. I do, and I would like to know many more concepts that the course did not explore, but now I feel confident on how to approach further into Process Flowcharts. I even used it for my job. Cannot recommend it highly enough.” - Jose

Why should I enroll?

Process flowcharting is an essential part of business at any level – since you will be seeing and working with process flowcharts no matter your role, this course will be useful to you even if you are not a Business Analyst.

If you’re an aspiring Business Analyst these skills will give your resume a huge boost as well as provide you with the knowledge to confidently answer any related interview questions.

For current Business Analysts, these skills will result in more effective problem solving. Any issues that arise in your organization’s business processes will be easily dealt with thanks to the clear and comprehensive process charts you’ve produced for them.

Finally, I believe in respecting my students’ time – and I want to teach you what you need to know to successfully utilize these models without bogging you down in unnecessary details or theory. That’s why the process flowchart modeling techniques taught in this course are taught with no fluff added.

Still not convinced?

And if you’re still not sure – here’s my promise to you:

This course comes with a 30-day money-back guarantee! That means, if you aren’t completely satisfied with your purchase, I’ll give you a refund – no questions asked!

By the end of this course, you’ll understand the fundamentals of creating process flowcharts to give you a clear overview of how your organization’s business processes work – allowing you easily spot problems or inefficiencies, and deal with them effectively.

So, if you’re ready to save your organization time and money and be known as the go-to problem-solving Business Analyst who has a knack for finding out exactly what’s gone wrong every time, then enroll today and start learning how best to map process flowcharts.

Who this course is for:
  • Business professionals who are tasked with identifying and documenting processes
  • Aspiring or current Business Analysts
  • Aspiring or current Project Managers
Course content
Expand all 81 lectures 03:44:52
+ Course Kickoff
3 lectures 01:46
IMPORTANT LINKS - Please review and bookmark

In this lecture, we provide you a ZIP file that contains all of the downloadable resources for the course. While those downloads are still available on appropriate lectures throughout the course, we're providing this ZIP file for convenience and to avoid some of the nuances and issues with downloading the files individually. It is our recommendation that you download this file now and then pull up the files as they are referenced within the course. Happy learning!

Course Resources - for your convenience
+ Getting Things Started
4 lectures 06:53
Udemy Review System

This quiz will make sure you understand the fundamental reasons when a process flowchart is valuable and know it's creation purpose.

Let's Ensure You Understand
4 questions
+ Breaking Down the Process Flowchart: The Basics
8 lectures 15:04

Process Symbol
Verbs for Process Task Names
The Basics: A Quick Recap
A Base Symbols Example: Mac & Cheese

This assignment will get you involved in rough drafting your first (of many) process flowcharts.

ACTIVITY: Peanut Butter and Jelly Process

This quiz will ensure you understand the basic concepts of a process flowchart before moving on to the next sections.

Solidifying the Basics
8 questions
+ Process Mapping Tool:
14 lectures 27:04
Saving Files
02:19 - 'Remember this setting'
Opening Files
Shape Tools
Connecting Shapes With Data Flow Arrows
Pages and Tabs
Background & Color Options
Documenting Mac & Cheese Process Flowchart in
The BA Guide Template
ACTIVITY: Prepare Peanut Butter and Jelly
ACTIVITY: Insurance Claims Process

Practice makes perfect! Here is another exercise for you to document a base process flowchart in

ACTIVITY: How to apply for the CBAP
+ 7 Steps to Create a Process Flowchart
8 lectures 12:45
Introduction to the 7 Steps
Step 1: Understand the Goal
Step 2: Determine Scope
Step 3: Brainstorm Tasks
Step 4: Identify Owners
Step 5: Arrange into Sequence
Step 6: Document Into Flowchart
Step 7: Review With Others

This quiz will ensure you understood the 7 steps to creating a process flowchart

Let's Validate You Understand The 7 Steps
8 questions
+ Beyond the Basics: Additional Symbols
21 lectures 01:22:26
Beyond the Basics Intro
Decision/Gateway Symbol

This assignment will challenge you to utilize your newly acquired decision symbol knowledge to update your Insurance Claims Process.

ACTIVITY: Insurance Claims Process - Update with Decision Symbols
Decision Symbol: Assignment Solution Walkthrough - Part 1
Decision Symbol: Assignment Solution Walkthrough - Part 2
Common Decision Symbol Mistake
Data Symbol (Input/Output)

This assignment will challenge you to utilize your newly acquired input/output symbol knowledge to update your Insurance Claims Process.

ACTIVITY: Insurance Claims Process - Update with Input/Output Symbol
Input/Output Symbol: Assignment Solution Walkthrough

Draw IO changed one of their defaults, so this text lectures walks you through changing it back.

Input/Output Symbol Text
Common Output Symbol Mistake
Stored Data Symbol
ACTIVITY: Insurance Claims Process - Update with Stored Data Symbols
Stored Data Symbol: Assignment Solution Walkthrough
Pay at the Pump Activity - Kickoff
Pay at the Pump Activity - Notes Review
Pay at the Pump Activity - Summarize Notes
ACTIVITY: Pay at the Pump - Mid-Course Assessment
Pay at the Pump Activity - Solution Walkthrough

This quiz validates your understanding of the new symbols you've learned

Validating Your New Knowledge
6 questions

Here is another assignment that will challenge you to put together all of the knowledge you have learned to this point to create a Quiz Application process flowchart.

Quiz Application - Additional Hands On
Quiz Application Activity - Solution Walkthrough
+ Creating a Swimlane Process Flowchart
6 lectures 25:57
Introducing the Swimlane Flowchart
Practicing with Swimlanes: Password Reset
Vertical Swimlane
Common Swimlane Mistake
ACTIVITY: Insurance Claims Process - Update with Swimlanes
Update with Swimlanes - Solution Walkthrough

This quiz confirms you understand the concepts taught about swimlanes.

All About Swimlanes
4 questions
+ Enhance your Flowchart with Levels
16 lectures 50:42
Flowchart Levels Introduction
Understanding Flowchart Levels
Tying the Levels Together (Numbering Convention)
Indicating the Start and End of a Multi-Level Flowchart

In this activity, we have greatly expanded upon the Mac and Cheese example we discussed early in the course. Unfortunately, we missed some key aspects throughout.

ACTIVITY: Mac and Cheese - Fill in the Blank Activity
The BA Guide Multi-Level Template
Levels Example: Customer Transaction Process (Level 0)
Levels Example: Customer Transaction Process (Level 1) [Part 1]
Levels Example: Customer Transaction Process (Level 1) [Part 2]
Levels Example: Customer Transaction Process (Level 1) [Part 3]
Levels Example: Customer Transaction Process (Level 2)
Saving a Multi-Level Flowchart
Combining Flowcharts to Make a Seamless Process
Too Long for One Page

This quiz will validate you are understanding the concepts of flowchart levels

Flowchart Levels Quiz
8 questions

In this activity, you will be taking the level 2 flowcharts from the Mac and Cheese example and merging them into one flowchart.

ACTIVITY: Mac and Cheese - Merging Level 2 Flowcharts
ACTIVITY: Final Activity - Pulling it All Together
+ Bonus Section
1 lecture 02:13
Bonus Lecture: Next Steps