
Join the process flow charts and mapping course to learn what process flow charts are, why they're used, and to build charts with Draw.io tool from basics to advanced techniques.
In this lecture, we provide you a ZIP file that contains all of the downloadable resources for the course. While those downloads are still available on appropriate lectures throughout the course, we're providing this ZIP file for convenience and to avoid some of the nuances and issues with downloading the files individually. It is our recommendation that you download this file now and then pull up the files as they are referenced within the course. Happy learning!
Explore how process flow charts visualize everyday tasks, from the start symbol for password reset to the reset email, using symbols and swim lanes to clarify steps and best practices.
Discover why to create a process flow chart: document processes for consistency, visualize the steps for easier understanding, and identify gaps or inefficiencies for improvement.
Learn how processes are the step-by-step tasks we perform in personal and business life, and map them with process flowcharts, visual diagrams for documentation, and to identify inefficiencies and gaps.
Identify the start and end symbols, the sequence or data flow arrows, and the process tasks that illustrate and connect each step in a process flowchart.
Identify start and end symbols in process flowcharts, shown as ovals labeled 'start' and 'end'; place the start in the upper left and the end in the bottom right.
Connect data flow arrows between symbols to show the sequence and natural flow, starting from the start symbol with a single arrow, avoiding crossing and using straight right-angle arrows.
Identify start and end symbols, data flow arrows, and process tasks in basic process flow charts. Keep charts simple, clean, and clear for easy understanding.
Document a basic macaroni and cheese process flowchart by outlining steps such as retrieve supplies, boil water, cook and strain noodles, and add ingredients, connected from start to end.
This assignment will get you involved in rough drafting your first (of many) process flowcharts.
Learn to create process flow charts with draw.io, a free online tool, covering diagrams, shapes, data flow arrows, pages and tabs, backgrounds, and a mac and cheese example for beginners.
Open draw.io in your browser and start a new diagram. Name it with the XML extension, choose a blank diagram, and begin building your process flowchart on the blank canvas.
Save your draw.io flowchart with save as and a filename, then choose a location (cloud or device). Export as PNG or PDF for sharing, or XML for future edits.
Open an existing processed flowchart in draw.io by selecting open existing diagram, locating the XML file in explorer, and editing it before saving back to your computer.
Explore the shapes tools in the flowchart menu, drag and drop symbols onto the canvas, snap to align, and remove or search for shapes like swimlane.
Connect shapes with data flow arrows to link symbols using hover and click, and hold to connect; draw.io offers bends for right angles and front/back layering to manage overlaps.
Draw.io expands the canvas and adds pages as your flowchart grows, keeping diagrams tidy. Process.io uses tabs to organize layered charts within one XML document.
Learn how to color code process flowcharts in draw io by applying premade styles or custom colors to start, end, shapes, and swim lanes to improve readability.
Document the mac and cheese process as a draw io flowchart, creating a diagram with start and end and tasks like retrieve supplies, boil water, cook noodles, and add ingredients.
Discover how the draw.io BA guide template creates one-page flowcharts exportable as png that avoid cropping. Label name, level, and author and download the template for professional exercises.
Practice using draw.io to document the peanut butter and jelly process flow with a start and end symbol, three tasks, and save as XML, PNG, and PDF.
Create a high-level process flowchart for the insurance claims process, outlining five steps: submit the claim, send forms, complete and return forms, and register the claim.
Practice makes perfect! Here is another exercise for you to document a base process flowchart in Draw.io
Discover the seven steps to creating a process flowchart: understand the end goal, determine scope, brainstorm tasks, identify owners, arrange sequence, document, and review with others, with a downloadable handout.
Clarify the end goal of your process flow chart by confirming it documents, visualizes, or exposes inefficiencies and gaps, and question any purpose beyond these three reasons.
Define the scope of a process flow chart by identifying its boundaries and end goals, preventing scope creep into related processes while highlighting gaps and inefficiencies.
Brainstorm tasks by meeting users from across departments to reveal how the process is actually done, not management’s view. Use sticky notes to map and photograph the sequence for documentation.
Identify task owners to clarify who is responsible for each step. Bring stakeholders into meetings to reveal missing steps and prevent unassigned or duplicated work.
Arrange tasks into the correct sequence, define owners, and document assumptions to prevent forgotten tasks and faulty processes. Stay within scope and review inputs from other processes.
Document your process into a flowchart after about 90% of the work is defined, using tools like draw.io, Visio, or even Excel to keep it clear and readable.
Proofread your process flowchart through solo review for spelling, grammar, naming conventions, and data flow arrows, then share with stakeholders for validation, approvals, and tweaks via email or SharePoint.
Advance from basic flowcharts by learning additional symbols that reveal what happens or should happen in a process and how to document and publish a chart.
Learn how the decision (gateway) symbol guides process flow with yes/no paths, labeling data flows, and branching on user input, login status, or age-based rules.
This assignment will challenge you to utilize your newly acquired decision symbol knowledge to update your Insurance Claims Process.
Walks through updating a process flowchart for Jim’s claim workflow in assignment solution walkthrough. Shows checks for valid insurance, severity-based form routing, and handling incomplete submissions using Snagit and Drawio.
Explore a step-by-step walkthrough of building an insurance claims flowchart in draw.io, including valid insurance checks, claim severity decisions (simple vs complex), form completion, rejection loops, and final claim registration.
Identify and avoid placing specific credentials inside a decision symbol in flowcharts; use generic valid admin credentials instead and store them securely elsewhere to improve maintainability.
Explore the input/output symbol, shown as a parallelogram, to denote data entering or leaving a process and its optional status for outputs like reports or emails.
This assignment will challenge you to utilize your newly acquired input/output symbol knowledge to update your Insurance Claims Process.
Follow an assignment solution walkthrough to add input/output symbols to the insurance claims process flowchart in draw.io, clarifying outputs for simple and complex forms and updating the version.
Draw IO changed one of their defaults, so this text lectures walks you through changing it back.
Clarify common output symbol mistakes in process flowcharts by distinguishing errors with descriptive messages, using a process flowchart details document to separate invalid credentials from inactive membership.
Discover how the stored data symbol, a rectangle with curved left lines, replaces a process task and shows what data is stored and where.
Update the insurance claims process to add stored data symbols for claim and form rejections, logging them in the database for future reference and reporting.
Update the insurance claims process version two by adding two stored data symbols to log claim and forms rejections, then update the draw.io diagram and export a png for approval.
Learn to map a pay-at-the-pump process into a flowchart by listing steps from swiping and authorizing a card through fuel selection, pumping, finalizing, and optional receipt.
Document the pay at the pump process and map identified pieces into a visual process flowchart. Uncover opportunities by examining processes, policies, and procedures for the gas station.
Review the pay at the pump process from swiping a card and a $75 authorization to fueling, finalizing the transaction, storing transaction data, and optionally printing a receipt.
Create a pay-at-the-pump process flowchart in draw.io, outlining steps from swiping and authorizing a card to fueling, finalizing the transaction, storing data, and printing a receipt.
Here is another assignment that will challenge you to put together all of the knowledge you have learned to this point to create a Quiz Application process flowchart.
Walk through quiz application flow from start to end: generate the quiz, present questions, store answers, loop until questions finish, tabulate results, and email congrats or try again on 80%.
Learn how swimlane flowcharts use pools and swimlanes to assign process tasks by role or department, clarifying handoffs and ownership across administrator, sales, and management.
Transform the password reset process into a swim-lane diagram by assigning owners (user and system), deleting extraneous data arrows, and color-coding tasks for clarity from start to end.
Explore vertical swimlanes and horizontal swimlanes, noting there is no rule against vertical layouts and that choice depends on process ownership and readability.
Avoid placing a specific person's name in swimlane process flowcharts; always use a role or department to prevent frequent updates when personnel changes.
Update the insurance claims process flowchart by adding swimlanes to show owners. Identify the individuals responsible for each task across two swimlanes and deliver the finished diagram for review.
Transform the version three insurance claims process into a swimlane flowchart with two roles—submitter and claims processor—covering valid insurance, simple/complex severity, forms, and resubmission loops.
Explore process flowchart levels from level zero to level two and how each level explodes tasks into detail. Use activities to solidify these concepts and master flowcharts for process mapping.
Explore level zero to level two flowchart levels in a sales order process, detailing level-one tasks like greet customer and enter order items, with a decision and repeating.
Learn a numbering convention to tie process tasks across levels, from level zero whole numbers (1.0) to level one tenths (1.1) and level two letters (1.1 A).
Identify start and end points for level one and two processes in flowcharts, using start and end symbols to signal progression from place order to charge customer and beyond.
In this activity, we have greatly expanded upon the Mac and Cheese example we discussed early in the course. Unfortunately, we missed some key aspects throughout.
Learn to use the BA guide multi-page draw.io flowchart template to document level zero, one, and two processes, navigate tabs, and delete unused pages by dragging for a process map.
Demonstrate creating a level zero of a multi-level customer transaction process in draw.io, establishing naming conventions, start and end symbols, and sequential tasks: place order, charge customer, fulfill order.
Create level one from level zero in the customer transaction process by expanding tasks into three flowcharts, applying naming conventions, numbering, and linking level 1 to level 2 charge customer.
Build a level 2.0 charge customer process in a process flow chart, from place order to communicate total, request payment, branch by cash or card, and fulfill order.
Develop the level-one process flowchart for the customer transaction, detailing grab items, validate items, and thank the customer to fulfill the order, with start and end symbols and 3.x numbering.
Develop a level two expansion of the customer transaction process by building a detailed level 1.1 flow chart, including start, end, yes/no paths, and 1.1a–1.1d numbering.
Save a multi-level flowchart as an XML file to preserve all tabs, then export level-specific pages as PNG or PDF, using selection only for individual processes.
Combine level one process flowcharts into a single seamless, detailed process, remove redundant starts, connect tasks via clear data flow, and boost readability while fitting on a page.
discover how to extend long level two processes across multiple pages in draw.io by duplicating sections, deleting the logo and top labels, and exporting a single, zoomable pdf.
In this activity, you will be taking the level 2 flowcharts from the Mac and Cheese example and merging them into one flowchart.
Looking to get ECBA®, CCBA®, or CBAP® certified or recertified? - This course qualifies for 3.5 PD Hours/CDUs!
LEARN HOW TO EFFICIENTLY AND EFFECTIVELY FIND THE PROBLEM AREAS IN YOUR ORGANIZATION’S BUSINESS PROCESSES – AND THEN SOLVE THEM.
Discover how to model process flowcharts that bring business processes to life, mapping them out clearly, enabling lower costs and improved efficiency for the organization.
When a problem arises in a business it isn’t always easy to see why that problem is happening – often, all you end up seeing are the symptoms.
One of the core requirements of any successful Business Analyst is using Business Analysis techniques to create practical process maps and process flowcharts.
Having clearly set-out visual tools makes it easier to read and understand exactly what should be happening, as well as who is responsible for each task. Thus, allowing organizations to react to problems that come up and changes in the marketplace.
Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.
Note - All of the teaching, templates, and solutions in the flowchart courses make use of Draw io – a free online flowcharting tool – instead of a paid program, in order to ensure all students are able to follow along with activities.
What’s included in this course?
This course will teach you from the ground up, dealing with everything from flowcharting concepts, various symbols and their uses, flow chart levels, and beyond.
High-Quality Video Lectures explain the complex terms and confusing jargon to ensure you get a concrete understanding of the concepts being discussed
Downloadable Handouts enhance your understanding further
Quizzes and over a dozen different activities validate your learning and increase information retention as well as understanding.
1-on-1 Support means that any confusion or questions you have can be addressed and cleared up easily (no more frantically googling trying to figure out what your course instructor means).
Lifetime Access with NO Expiration so you can learn at your own pace, and come back at any time you feel unsure or need a refresher
This is the most comprehensive process mapping course on the market, and it’ll walk you through, step-by-step, everything you need to know in a practical and easy to understand way.
Each lesson and subsequent activities build upon the previous skills you’ve learned, so by the end, you’ll be completely comfortable creating flowcharts for any business processes you encounter.
Just ask the students who’ve already taken this course:
" I thought I had a good understanding of flowcharts, I was incorrect. It's more than knowing what shapes to use. This course taught me what I need to know, especially for organizing the shapes into a meaningful flowchart. I really love that I'll be able to use and understand swim lanes (I didn't even know what they were called).” - Jamie
“Very informative and easy to understand. For someone who has not experienced any lessons on flowcharts, I seem to have grasped how flowcharts can be made and how it can impact certain business processes.” – Rouel
“This course is very insightful and at the right speed for beginners wanting to know basics in process mapping. The activities are very helpful and at the right difficulty level where you do learn things and it is not just a very simple exercise that you could have done without the course.” – Maria
The BA Guide’s TEACH, SHOW, DO technique
This course makes use of The BA Guide’s TEACH, SHOW, DO technique – a method I’ve developed over my years of experience in the industry training and managing Business Analysts. This technique will help ensure you with total comprehension of the topic at hand and maximum information retention long after the course is finished.
TEACH – You first learn the concept, in detail, from the ground up. But I won’t simply teach you the concept in isolation – you’ll learn HOW and WHEN to use it too.
SHOW – Once you fully understand the concept, we enhance that by walking you step-by-step through real-world examples – so you can see exactly how the concept would pan out if you were to apply it in the real world.
DO – Firmly cement everything you’ve learned so far and put your new knowledge to the test by completing the included activities and quizzes. Validate you’ve fully understood the concept and greatly increase your ability to retain the information you’ve learned.
“Tell me and I forget. Teach me and I remember. Involve me and I learn” – Benjamin Franklin
What bonuses are included?
As anyone who has studied one of my courses before will know, it simply wouldn’t be a course by The BA Guide if I didn’t include some value-packed bonus material!
Draw io Process Flowchart Template
Draw io Process Flowchart Template – Multi-Levels
PowerPoint Slide decks (in PDF form)
Source files for activity solutions
And more… (seriously! There are like 40 downloads for this course!)
In addition to all the tools you’ll need to start modeling process flowcharts, you’ll also get a foot into the industry by way of an industry expert…
I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!
You will love this course, just like these students did!
"He has a very good way to explain things, and also thinking in not native English speakers like me, he has a very understandable accent. I enjoyed very much this course, I'm going to apply what I learned here in a real project. This is the perfect first course to learn process mapping, and I'm sure after this I'm going to be able to learn more just reading about process mapping.” – Marcos
"Jeremy does what many instructors in Udemy fail: explains concepts thoroughly without being repetitive or boring. I really enjoyed this course. Some say that you know you had a great learning session when you end up with more questions. I do, and I would like to know many more concepts that the course did not explore, but now I feel confident on how to approach further into Process Flowcharts. I even used it for my job. Cannot recommend it highly enough.” - Jose
Why should I enroll?
Process flowcharting is an essential part of business at any level – since you will be seeing and working with process flowcharts no matter your role, this course will be useful to you even if you are not a Business Analyst.
If you’re an aspiring Business Analyst these skills will give your resume a huge boost as well as provide you with the knowledge to confidently answer any related interview questions.
For current Business Analysts, these skills will result in more effective problem solving. Any issues that arise in your organization’s business processes will be easily dealt with thanks to the clear and comprehensive process charts you’ve produced for them.
Finally, I believe in respecting my students’ time – and I want to teach you what you need to know to successfully utilize these models without bogging you down in unnecessary details or theory. That’s why the process flowchart modeling techniques taught in this course are taught with no fluff added.
Still not convinced?
And if you’re still not sure – here’s my promise to you:
This course comes with a 30-day money-back guarantee! That means, if you aren’t completely satisfied with your purchase, I’ll give you a refund – no questions asked!
By the end of this course, you’ll understand the fundamentals of creating process flowcharts to give you a clear overview of how your organization’s business processes work – allowing you easily spot problems or inefficiencies, and deal with them effectively.
So, if you’re ready to save your organization time and money and be known as the go-to problem-solving Business Analyst who has a knack for finding out exactly what’s gone wrong every time, then enroll today and start learning how best to map process flowcharts.