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Problem Solving
Rating: 3.3 out of 5(13 ratings)
1,540 students

Problem Solving

Problem solving helps detect problems as well as solve them efficiently.
Created byManagement Study Guide
Last updated 1/2022
English
English [Auto],

What you'll learn

  • Explain What is Problem Solving
  • Explain What is a Problem Statement
  • Describe the Problem-Solving Process
  • List the steps of Problem Solving Process
  • Discuss various Tools for Problem Solving
  • Explain Pareto Principle for Problem Solving
  • Discuss the Scientific Methods of Problem Solving
  • Explain the Brainstorming Process for Problem Solving
  • Explain the Root Cause Analysis for Problem Solving

Course content

1 section • 11 lectures • 1h 8m total length

  • Problem-Solving-Introduction4:13

    Learn problem solving by using root cause analysis, fishbone diagrams, and five ways techniques to identify and fix build issues, preventing delays, bugs, and reputational damage.

  • Explain what is meant by Problem Solving1:20

    Define problem solving as the process of working through details to reach a solution, using stages like identification, defining the problem, symptoms and causes, alternatives, consequences, and final selection.

  • Explain what is a Problem Statement2:50

    Define a problem statement that identifies the issue needing attention, answers what, who, why, how, and what form the resolution may take, guiding the project charter and stakeholders.

  • Describe the Problem-Solving Process7:24

    Describe the problem-solving process from defining the problem to making recommendations, using PDK cycle and appreciation inquiry to analyze causes, test solutions, and plan improvements.

  • List the steps of Problem Solving Process0:28

    Define the problem, gather information and collect data, develop and weigh options, choose the best possible option, plan and execute, and take follow-up action to solve problems.

  • Discuss the tools for Problem Solving1:48

    Explore three core problem solving tools—Five Wise Technique, Pereda analysis, and cause and effect diagrams or fishbone diagrams—using the Five Whys Technique to reach the root cause efficiently.

  • Explain Pareto Principle for Problem Solving6:12

    Apply the 80/20 Pareto principle to identify the 20 percent of causes driving 80 percent of problems, then use Pareto and fishbone diagrams to root out causes.

  • Discuss the Scientific Methods of Problem Solving10:05

    Explore the scientific method as a universal framework for reliable knowledge, examine intuitive thinking, and outline the Simplex eight-stage process and drill-down approach for creative problem solving.

  • Explain the Brainstorming Process for Problem Solving12:36

    Explore the brainstorming process for problem solving as a group method to generate many ideas, define issues, record inputs, and rank top solutions while focusing on quantity.

  • Explain the Root Cause Analysis for Problem Solving10:00

    Learn root cause analysis, implement SMART-defined problems, and follow the five steps: specify, understand, prompt action, preventative action, and establish the solution for robust problem solving.

  • Explain the SWOT Analysis for Problem Solving11:30

    Explore problem solving using SWOT analysis to assess internal strengths and weaknesses and external opportunities and threats, and apply tools like five whys technique, Pareto analysis, and fishbone diagrams.

Requirements

  • No prior knowledge is required

Description

‘Problem Solving’ is the process of working through details of a problem to reach a solution. Problem solving may include mathematical or systematic operations and can be a gauge of an individual's critical thinking skills. Problems get solved depending on the skills which the managers possess – their proactivity, responsiveness, and their management style. There is no definite problem-solving model that works in all given situations and with all management styles. Problem statement refers to the issues that need immediate attention from the decision-making team. Before the team tries to achieve a particular purpose, they should be provided with a defined problem statement.

•What is the scope and limitations (in time, money, resources, technologies) that can be used to solve the problem?

•Does the client want a white paper?

•A web-tool?

•A new feature for a product?

•A brainstorming on a topic?

The primary purpose of a problem statement is to focus the attention of the problem solving team.  A research-worthy problem statement is the description of an active challenge. The research-worthy problem statement should address all six questions: what, how, where, when, why, and who. On the other hand, a statement of the problem is one or two sentences that outlines the problem that is being addressed. Majority of root causes of problems are hidden in the system, can be found through research, can be controlled by management and can be removed through improvements.

•This is the most important step in the process because it drives the analysis

•Deal with facts, what is known to be true about the problem you are dealing with

•Challenge assumptions

•Separate symptoms from actual problems•

•Develop a main question•

•Questions are most useful way to structure problems

Who this course is for:

  • Students
  • Entrepreneurs
  • Working professionals
  • Management personnel
  • Supervisors and Managers

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