Problem solving techniques

Name: Problem solving techniques
Rating: 4.5 (424 reviews)

A comprehensive guide to systematic thinking for problem solving and decision making

Created byMahmoud Elhalabi

Last updated 10/2024

English

What you'll learn

Root cause analysis.
How to determine the root cause of a problem.
Using simple and complex problem solving and decision making techniques.
Using quantitative and qualitative methods to analyze problems accurately.
How to prioritize problems which have the biggest impact on the organization.

Course content

6 sections • 17 lectures • 45m total length

A word from the instructor0:57

Introduction6:39
After introduction you should be able to:
1- Understand the meaning of problems and determine their characteristics.
2- Differentiate between symptoms and causes of problems.
3- Describe the symptomatic and fundamental solutions.
4- Define the “root cause analysis” process.
The five main steps of RCA1:43
In the video you will learn the five main steps of root cause analysis and what kind of questions you should ask in each step.

Introduction to Module One0:16
Defining the problem.1:47
After this lecture you should be able to:
1- Understand the importance of defining the problem as the first step in the problem solving process.
2- Define problems accurately.
Collecting data.3:34
After this lecture you should be able to:
1- Use the CATWOE tool as a data collection technique.
2- Recognize different data collection methods.

Identifying the root cause(s).1:30
After studying this module, you should be able to:
1- Examine the proposed causes to determine the most relevant to the problem.
2- Use systematic methods for testing the proposed solutions.
3- Utilize decision making techniques to recommend a solution.
4- Apply an overview chart including fields of direct impact and relevant considerations.
Failure mode and effect analysis.3:12
Impact analysis.4:37
KAIZEN3:23

Requirements

Commitment to achievement and success

Description

This course was developed and created by Dr.Mahmoud Elhalabi as an outcome of ten years of experience in training and development field on a national and international level.

This course is designed for entrepreneurs, leaders and team members who work in public and private sector in all levels.

It is your guide to systematic thinking for problem solving and decision making. It will help you to determine the root cause of any problem you may encounter in your work through observation and analysis which will lead you to implement a fundamental solution for it. Also it provides you with all effective tools you need in each step in the problem solving process.

All tools and methods mentioned in the course are used by the biggest and most successful organizations around the world.

The course consists of visual presentations including a voice over and printable materials.

In addition you will be provided by step by step guide to every single tool you learn in the course and examples.

The course is presented in English language. The creator of the course maintained simple expressions and examples for better understanding.

Course outline:

- Introduction to problem solving techniques.

- Problem definition.

- Data collection: (CATWOE) Tool.

- Possible causal factors identification: (Appreciation - 5 Whys - Drill Down technique - Cause and Effect diagram/Fish Bone diagram).

- Root cause identification: (Failure mode and effect analysis - Impact analysis - KAIZEN continuous improvement ).

- Problems prioritization: (According to Pareto principle - 20/80 rule).

Who this course is for:

Senior management.
Middle management.
Team leaders.
Department managers.
supervisors.
Problem solving team members.

Problem solving techniques

What you'll learn

Explore related topics

Course content

A welcoming word from the instructor1 lecture • 1min

Introduction2 lectures • 8min

Defining the problem and collecting data.3 lectures • 6min

Identifying possible casual factors.5 lectures • 14min

Identifying the root cause(s).4 lectures • 13min

Prioritizing problems.2 lectures • 5min

Requirements

Description

Who this course is for: