Lean Problem-Solving for Team Members and Leaders
4.4 (1,499 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,763 students enrolled

Lean Problem-Solving for Team Members and Leaders

The Core Activity of Continuous Improvement Every Team Member Should Know
4.4 (1,499 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,763 students enrolled
Last updated 8/2018
English [Auto]
Current price: $69.99 Original price: $99.99 Discount: 30% off
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This course includes
  • 2.5 hours on-demand video
  • 6 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • You will develop the attitudes and habits of team problem-solving that produce performance improvement.
  • You will learn three models of problem-solving associated with Toyota Production System or "lean management."
  • You will learn and apply a simple and direct approach to root cause analysis and situation analysis.
  • You will develop and practice the skills of brainstorming and consensus reaching.
  • You will practice a simple and effective model of action planning and follow through that is critical to achieving results.
  • There is nothing you need to know or do before the course.

      Your personal success depends on your ability to lead teams! Great team leaders are promoted and are successful entrepreneurs. Leading teams is the critical competence for leaders at all levels today. And, problem-solving is the basic methodology that drives improvement by teams and lean organizations. This short course provides the basic skills and philosophy of effective problem solving. It is based on 45 years of experience developing teams and implementing lean management. 

    The course covers the following: 

  • The Lean philosophy of problem-solving and continuous improvement.

  • Healthy attitudes toward problem solving.

  • Simple situation analysis.

  • Root cause analysis - the "five why's?"

  • Brainstorming causes of problems.

  • The PDCA problem solving model.

  • The A3 problem solving model.

  • The skill of brainstorming.

  • Pareto or the 80/20 rule.

  • Action-Planning and follow-up.

Who this course is for:
  • Any manager, team leader, or team member wishing to develop the critical skills of improving performance.
  • Anyone engaged in lean management or continuous improvement.
Course content
Expand all 29 lectures 02:38:25
+ Introductions
3 lectures 15:51

This course will present several models of problem solving that are easy to learn and to apply. Whether the senior management team or a team on the factory floor, you can apply these tools to improve your performance. They include the following:

  • The healthy attitudes of problem solving
  • The principles of lean manufacturing that create healthy problem solving
  • A simple Situation Analysis
  • Root Cause Analysis - the Five Why's
  • Brainstorming Causes of Problems
  • The Plan-Do-Check-Act (PDCA) model of problem solving
  • The A3 model of problem solving
  • The Skill of Brainstorming
  • Developing Action Plans that Produce Results
Preview 05:35
5 questions
+ Principles and Attitudes of Problem Solving
2 lectures 09:41

Toyota Production System, or lean management and culture, are based on the practice of continuous improvement through problem solving. This lectures reviews the basic principles of lean that apply to problem solving.

The principles of lean that are important to how we solve problems include the following:

  • Respect for People
  • Continuous Improvement
  • Going to Where the Work Get's Done - the Gemba
  • Know the Facts - Graphing the Data and Understanding Trends
  • Applying the Scientific Method of Experimentation
Preview 08:27
Practice Exercise - Principles of Problem Solving
Principles and Attitudes
5 questions
+ Learning to Think Together - Brainstorming Skills
6 lectures 31:53
Why Brainstorming
Brainstorming Skills
The Fishbone or Cause-and-Effect Diagram
The Affinity Diagram
Pareto Analysis
The Skill of Brainstorming
5 questions
Practice Exercise - Brainstorming
+ Root Cause Analysis
2 lectures 14:36

All problem solving relies on a frank and thorough analysis of the "current condition" or "current state", or situation. This lecture presents a simple, yet thorough, model of situation analysis.

Many problems are made worse, by not fully understanding the situation. Situation Analysis includes the following:

  • The facts.
  • Who are the players.
  • Cultural factors
  • How long has it gone on?
Simple Situation Analysis

Even five year-old's have a desire to get to the root cause of a matter by repetitively asking "Why, mommy?" This is one form of root cause analysis that can be mastered by anyone.Asking the 5 why's is deceptively simple. By asking them in a disciplined manner they can lead to profound discovery.

Root Cause or The Five Why's?
Root Cause Analysis
5 questions
+ The Problem-Solving Models
8 lectures 42:36

The PDCA problem solving model is the most widely used, most proven method of engaging a team in problem solving. It simply works.

The Plan-Do-Check-Act, sometimes called the Plan-Do-Study or Learn-Act model was developed in the 1930's by Walter Schewart, it was promoted by Dr. W. Edwards Deming and Dr. Juran, adopted by Toyota and has become the foundation business improvement process at Toyota and other lean companies. It can be used in a ten minute pre-shift huddle, or it can be used for major process improvement.

Introduction to PDCA Problem Solving
The Plan Phase: The Toyota Business Practice
The Do and Check Phase
The Act Phase: Standardizing Success
The PDCA Problem Solving Model
5 questions
Practice Exercise - PDCA

The A3 is not simply a problem solving model. It is a philosophy and approach to high involvement learning and improvement.Be sure to see the attached A3 form.

Introduction to A3 Thinking

This lecture goes step by step through the questions one asks, the sequence of learning and discovery, that is the A3.

The Steps of A3 Problem Solving
A3 Problem Solving
5 questions
Practice Exercise - A3
+ Analyzing and Improving Human Performance
7 lectures 42:05
Analyzing Human Performance
The Hierarchy of Motivation
The System and It's Impact of Human Behavior
Situational Motivation
Practical Applications of the Behavioral System
Practical Applications to Change Individual Behavior
Practice Exercise - Solving Human Performance Problems
+ Bonus Lecture - Some Additional Resources
1 lecture 01:43
Bonus Lecture - Some Additional Resources