Mastering Problem Solving

The Fundamentals of Problem Solving Course is an industry leading course that takes students through the principals and applications of problem solving - what it is and how to do it. Starting with the basics, students will learn what problem solving is and why it is necessarily a multi-disciplinary endeavor.  Next, students will learn some of the most important and high-impact strategies for becoming effective problem solvers. Students will be able to apply these strategies to their work immediately. This course doesn't just focus on what should be done as part of the problem solving process, but also why these steps are important and how the impact of the solution is affected by each of the problem solving process's steps.

Throughout this course students will be taken through in-depth discussions on the tools and techniques that are most conducive to creating solutions to problems that are impactful and sustainable.   Additionally, this course includes several real-world examples, and videos where students can see for themselves how the problem solving process benefits organizations. And finally, this course goes beyond mere applications in manufacturing and provides specific examples for healthcare applications, admin and office applications, and more. The Fundamentals of Problem Solving Course is all you need to become a problem solving expert today.

Topics covered in this course:

What is Problem Solving

Defining the problem

Problem Statements

Factors-Based Thinking

Process Mapping

Pros and Cons of Prevention Strategies

Pros and Cons of Reaction Strategies

Root Cause Analysis

Five Why (5Why) Analysis

The Brainstorming Process

Affinity Diagrams

Fishbone Diagrams

Implementation Strategies

Plan Do Check Act (PDCA) Framework

Standardization Strategies

The Role of Technology in Solutions

The Goodness of Solutions Framework

Error Proofing