A Telecommunications Engineer who've crossed over to the Customer Experience & Marketing fields ... spanning thirteen years of professional experience in ...
Marketing & Consumer Behavior:
- Marketing focused MBA acquired in 2013 with applied consumer behavior thesis & research
- Brief assignment within Etisalat Misr Commercial research & insights team
- Trainer & Mentor for Entrepreneurship, Small businesses & NGOs Marketing.
- Held the position of Customer Experience Manager in Etisalat Misr; enabling various cross technical-commercial initiatives for service KQIs & CSI enhancement & market leadership through operations digitization.
Training & Training Content Design:
- Marketing Strategy Planning
- Digital Marketing Platform Overview
- Advertising Concept Design
- 'A day in an optimizer's life' for job scope overview, tips & tricks/lessons learnt from the industry best practices not usually documented in technical training
- In-building RF Coverage Solutions (IBS) Planning for Hotspots, Grand Hotels, Tunnels & Airports
- Telecommunications Customer Experience.