A result-oriented professional with 18+ years of experience in Training and Development, Performance Management, Customer Experience, Talent Management, Employee Engagement, and Human Resource Management. A decisive thinker with a drive to deliver the best. Skilled influencer, personally credible, and a role model to many.
Training and Development: Excellent coaching skills as a senior cabin training specialist for over nine years, which included facilitating Leadership Training, Emotional Intelligence Training & WSET Level 1 Training including coaching, motivating, and mentoring in-flight managers to realize their goals of achieving 5-star service standards. Managed a team of trainers to ensure organizational standards were always exceeded in relation to the delivery of training.
Performance Management: Efficient Team Leader & Team Player possessing demonstrable leadership capabilities in managing complex business challenges and teams, mentoring & driving results through active engagement of employees in line with the organization's vision and goals.
Currently working as, a ‘Performance Manager’ in charge of managing the overall performance including the well-being of a team of 600+ Onboard Managers.