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Practical Key Performance Indicators ( KPls)
Rating: 5.0 out of 5(9 ratings)
24 students

Practical Key Performance Indicators ( KPls)

How to develop and use KPIs, KPIs for business growth, Retail KPIs and metrics you should be tracking etc.
Created byEric Yeboah
Last updated 5/2026
English
English [Auto],

What you'll learn

  • Retail key performance indicators and metrics you should be tracking
  • Your guide to KPIs for business growth
  • Financial KPIs to track for company growth and success
  • How to develop and use KPIs
  • Setting targets and key performance indicators
  • The competitive intelligence KPIs you need to track
  • Critical success factors
  • Factors that contribute to poor work performance

Course content

8 sections • 40 lectures • 1h 59m total length

  • Introduction1:57

    Explore key performance indicators and KPIs across retail, financial, and competitive intelligence to drive business growth, track targets, and learn how to develop and use KPIs effectively.

  • What is key performance indicators5:12

    Identify key performance indicators as performance measurements guiding strategic and operational improvement and decision making. Use metrics, balanced scorecard insights, and leading indicators to track progress toward goals.

  • Identifying indicators3:16

    Identify indicators of key performance indicators and distinguish them from business drivers and goals; define KPIs with smart criteria, measurable results, and variance analysis.

  • Examples of key performance indicators9:11

    Examine examples of key performance indicators across accounting, marketing and sales, manufacturing, professional services, and supply chain, with metrics like overall equipment effectiveness (oee), utilization, profitability, and delivery performance.

  • Problems of key performance indicators2:10

    Analyze the problems of key performance indicators, including dubious metrics, costs, and perverse incentives that distort quality, with examples from staff morale, kill ratios, and lines of code.

  • Points of measurement1:41

    Explore points of measurement by identifying the four elements of an activity—input, output, control, and mechanism—and explain how inputs transform the state to produce outputs, considering mechanisms and timing constraints.

  • Critical success factors6:46

    Identify critical success factors and key result areas, explain their roles and relationships, and show how teams personalize CSFs using the business model canvas to drive KPIs.

  • Key risk indicators5:02

    Identify how key risk indicators provide early warnings of increasing risk exposure, distinguishing them from KPIs, and guide real-time risk monitoring through data sources, thresholds, and triggers.

  • Business intelligence3:13

    Apply business intelligence to analyze and manage data from internal and external sources, using reporting, OLAP, dashboards, data mining, process mining, predictive and prescriptive analytics, and data warehouse for decisions.

  • The key performance indicators every manager has to use3:16

    Explore the four key performance indicators every manager uses: customer satisfaction, internal process quality, employee satisfaction, and financial performance index, with guidance on data collection for effective management.

Requirements

  • No special requirement
  • Desire to apply KPIs in your company

Description

   The main purpose of key performance indicators is to show exactly where your organization stands when compared to what you want to accomplish. First, before you even start thinking about your performance indicators, consider and define the precise business objectives you will link them to. Make sure these objectives are important for the success of your own business, not just random goals you copied from a famous company you look up to for inspiration. Remember, unless your chosen objectives are relevant to your own organization, you will either be achieving nothing with your efforts, or worse, wasting time and money. Most business owners know that repeat customers are the foundation of any retail store. New customers cost the most to achieve and may not always return to make another purchase.. That's why it's important to track customer retention rate. It will tell you whether your business can hang onto customers and help you make the right decisions to improve retention.

   Revenue growth rate: this key performance indicators measures the percentage increase in your revenue over a specific period. It's a fundamental indicators of your business's financial health and the effectiveness of your growth strategies. Defining your company overall goal: this is your vision of where you want to be in the next five years. It needs to be clearly defined and action- oriented. When employees are demotivated the quality of their work delivery will be very low, in most organizations sometimes the tools to work is even a big challenge for the workers, in this case how can you expect better output.

Who this course is for:

  • Companies, business owners, consultants, governments, employees, CEO, directors, managers, supervisors, students etc.

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