Manage everyone's expectations easily & resolve conflicts

Name: Manage everyone's expectations easily & resolve conflicts
Rating: 4.2 (10 reviews)

Manage conflicts easily in your professional and personal life by using the most practical & easy to implement steps

Created byArindam Sen

Last updated 9/2022

English

What you'll learn

Learn some practical and easy to implement steps to resolve a conflict at workplace or in your personal life
Understand what are the key reasons which lead to conflicts and how you can address those reasons thus effectively resolving the conflict
Understand how conflicts if handled properly can be a source of tremendous growth and development for you in your professional & personal life
Learn about the various types of conflicts and the styles that you can adopt depending on the situation to resolve the conflict
Learn how you can assertively keep your point during a conflict and ensure the conflict does not spoil your relationship
Learn about the various communication models to ascertain your natural style. You will also learn how you can develop other styles to resolve conflicts.
Learn about some of the smaller things we should keep in mind during our interactions to ensure conflicts do not go out of hand

Course content

1 section • 23 lectures • 1h 31m total length

What is conflict? Why do people have conflicts?5:38
In this video you will see two friends Harry and Sam discussing what is conflict? Why do people have conflicts and what can be its impact.
Trust is important for resolving a conflict5:17
This video will take you through the steps you can take to establish trust within your relationships at work or at home. Trust is the most important criteria for resolving a conflict.
How to assertively put your point across4:08
In this video learners can learn the nuances of assertive behavior and how can they become assertive in their communication
Say No. Without feeling guilty3:59
Being able to say No without feeling is an essential skill while resolving conflicts. Learn how you can say No without feeling guilty
How to ensure a toxic environment is not created because of a conflict4:29
Learn how to ensure a conflict does not escalate into a toxic environment leading to loss of morale and productivity
The L.E.A.P.S. communication model4:01
Learn the essentials of the L.E.A.P.S. communication model that will help in understanding and improving your communication. Especially during conflicts.
Building rapport helps to resolve conflicts3:35
Learn how to effectively build rapport with others. If you have rapport with someone it will help you resolve conflicts effectively and quickly.
How should you respond to emotional situations?4:13
Conflicts are highly emotional situations. Learn how to manage your emotions and respond in highly emotional situations like a conflict. Thus effectively resolving conflicts.
The right way to handle your emotions4:38
During a conflict, in the heat of the moment, it is very easy to lose control over your emotions. Learn how can you control your emotions during a highly volatile situation like a conflict
The escalation stages of a conflict4:00
Understand how a minor difference of opinion can escalate into a conflict. Understanding this and its impact will prepare you to resolve conflicts at the earliest.
My behavior reflects your behavior3:53
The behavior displayed by others is a reflection of our behavior. Learn how to break a negative behavior cycle to ensure minor disagreements do not escalate into a conflict.
The Flight and Fight response4:04
When faced with a conflict the two most common responses are flight and fight. Understand how we react during each of these.
The Freeze Response3:26
Though not so common, however when faced with a conflict we can also end up displaying the freeze response. Understand the psychological and physiological impact of the freeze response to be able to respond better during a conflict.
Understanding the role of our brain during a conflict3:29
Our brain plays a very important role in how we respond to and resolve conflicts. Understand the working of our brain to be able to better control its response.
The Thomas Kilmann model - Modes of conflict resolution3:44
Understand the various modes or styles of conflict resolution in-depth by understanding the Thomas Kilmann model.
The Compromising mode of conflict resolution3:51
Learn the nuances of the compromising mode or style of conflict resolution. Understand in which situations this style is effective and which it isn't.
The Competing mode of conflict resolution3:40
Learn the nuances of the competing mode or style of conflict resolution. Understand in which situations this style is effective and which it isn't.
The Collaborative mode of conflict resolution3:58
Learn the nuances of the collaborating mode or style of conflict resolution. Understand in which situations this style is effective and which it isn't.
The Avoiding mode of conflict resolution3:43
Learn the nuances of the avoiding mode or style of conflict resolution. Understand in which situations this style is effective and which it isn't.
The Accommodating mode of conflict resolution3:31
Learn the nuances of the accommodating mode or style of conflict resolution. Understand in which situations this style is effective and which it isn't.
Barriers to resolving conflicts3:40
Learn about the barriers to effective conflict resolution. Learn how you can work around these barriers.
Importance of being flexible while resolving conflicts3:29
Learn how you can be flexible during a conflict in order to resolve it effectively.
Some other things to keep in mind2:49
These are some more things to be kept in mind to effectively resolve any conflict

Requirements

No prior experience needed. This course will teach you everything you need to know

Description

Conflict management is an integral part of our day to day life. Conflicts are natural in our personal and professional life and they can occur for various reasons.

If conflicts are resolved effectively they can be a great source for learning and growth. However if they are not resolved effectively, conflicts can become a source of great stress and anguish. Hence for our own growth we need to learn how to be good at conflict management.

This course is about understanding the various reasons why conflicts arise and what you should be doing to resolve the conflict depending on the people involved and the situation you are in. This course provides the most practical and easy to implement steps that you can inculcate in your daily lives which will help you in conflict management very effectively in your personal and professional lives.

After completing this course you will be able to -

Identify which conflict management style comes naturally to you and how you can develop other styles of conflict management
Identify and implement the best conflict management style according to the situation
Deftly resolve any conflicts before they escalate and go out of hand
Identify and diffuse the reasons because of which conflicts arise
Be assertive and say No without feeling guilty
Ensure you do not end up spoiling relationships because of conflicts
Not get stressed out because of a conflict

I hope my experiences and learnings will help you resolve conflicts effectively and grow in life. I look forward to your inputs and comments to make this course better.

Who this course is for:

Individuals in the age of 18 - 60 years who have difficulty in handling conflicts at their workplace or in their personal life
Individuals in the age of 18 - 60 years who want to enhance their skills with regards to resolving conflicts effectively while getting what they want and also maintain their relationship
Individuals in the age of 18 - 60 years who want to improve their working relationship with co-workers and superiors.
Individuals in the age of 18 - 60 years who want the most practical and easy to implement steps on resolving conflicts
Individuals in the age of 18 - 60 years who want to understand the reasons which lead to conflicts and how to resolve the conflicts depending on the situation and people involved
Individuals in the age of 18 - 60 years who want to understand more about their style of resolving a conflict and in which situations their natural style will benefit them the most
Individuals in the age of 18 - 60 years who want to resolve conflicts effectively and use the conflict as an opportunity to learn and grow in their personal & professional life.