
This section will help the students identify the concepts they will learn in this course and the importance of these concepts.
Identify clear business goals and end outcomes, measure gaps against targets, and align performance improvements with measurable metrics to avoid wasted resources.
Explore root cause analysis methods like fishbone diagrams and the 5 whys, conduct interviews and workplace observations, and prioritize conclusions to identify and address key sales performance drivers.
This course is first in the series of courses designed to practically implement Human Performance Improvement Plans. Whether you are currently working on improving your own performance or are in a professional environment responsible to improve someone else’s performance, this course will help you understand some of the underlying principles you will need to set the improvement expectations right.