PowerApps remote ticket management + Microsoft certification

All the steps to successfully import packages into PowerApps in your Office 365 account.

Web Prompts Generator for Microsoft 365 Copilot and Google Gemini (or other artificial intelligence tools).

Ask questions in natural language to get complex answers, including programming code (e.g., Excel macros, flow configuration in Power Automate, setting up lists and libraries in Share Point).

The promtp is designed to create the business management solution you need or want to study and return it in the form of an already formatted Microsoft Word file (margins, font, justified text, summary tables, check lists, attribution of levels to paragraphs and subparagraphs to be able to create the summary in a few clicks).

Prompt Engineering and AI Assistants

Imagine being able to interact with AI tools like Microsoft 365 Copilot or Google Gemini simply by describing what you need. This is the power of prompt engineering: the art of writing effective and detailed prompts to get high-quality, relevant answers from AI. In other words, prompt engineering is about strategically formulating the commands and questions that we will provide to a generative AI system, so as to guide the AI towards precise and useful results.

Microsoft 365 Copilot is an AI assistant integrated into Microsoft 365 apps (such as Word, Excel, Outlook, Teams, etc.) designed to help users write text, analyze data, and perform everyday tasks by combining AI with available business data. Google Gemini (part of Google's suite of AI solutions) is an advanced generative AI model that powers tools such as Google Bard and Google Workspace's new intelligent assistants, which can understand complex prompts and provide creative, contextualized answers. Both of these AI assistants, as well as other generative AI applications, can become much more effective when the user provides a well-structured and comprehensive prompt.

Writing a good prompt is crucial because quality instructions generate quality responses. A clear and detailed prompt helps the AI better understand the context, objective, and constraints of your request, reducing the risk of misunderstandings and increasing the relevance of your answers. That's where the Prompt Generator for Microsoft 365 Copilot and Google Gemini comes in: a tool designed to guide you step-by-step in creating comprehensive prompts tailored to various business or educational scenarios.

PROMPT BUILDER OVERVIEW

The Prompt Generator for Microsoft 365 Copilot and Google Gemini is an interactive tool that helps you build detailed requests to give to AIs. It looks like a form divided into several sections, with drop-down fields (drop-down menus), text boxes, and buttons, designed to collect all the information you need to formulate a complete prompt.

In the main frame of the application, you will find two main tabs side by side:

· "Input data" tab: contains the form where you can enter all the information of your scenario – from the main selections (sector, topic, declination, detail) to the apps to be involved, up to the free text fields for objectives, constraints and available data. It is the section where you build the prompt piece by piece.

· " Preview prompt" tab: shows the final result, i.e. the prompt generated based on the data entered. Here you will also find commands to copy, save or export the generated text and to manage saved prompts, as well as a source search function to collect useful references.

At the top of the page is a header with the title of the tool and a brief description of how to use it. By default, a reminder appears: "Select industry, topic, declination (focus), detail, and the apps involved. Add the other optional fields and generate a prompt ready to paste into AI apps." At the bottom, the interface could offer additional tools, such as a language switcher (to switch to an interface in another language) and the indication Powered by Riccardo Dominici, the developer who made the application.

In the following sections, we'll go over each element of this interface in detail and explain how to best use it.

Key features at a glance:

· Step-by-step guide to compiling Sector, Topic, Focus, Detail and App selection.

· Optional fields to define objectives, constraints and available data, so as to make the prompt more contextualized.

· Dynamic operational notes (for selections and apps) and built-in notepad (Clipboard) to build structured prompts.

· Automatic suggestions to enrich the operational notes related to individual apps.

· Preview , generate, and review the prompt (Generate/Update) to iterate quickly.

· Built-in source search to collect useful references (documentation and resources).

· Save , library, and export prompts (backup/import, export to TXT/Word/PDF, and print).

Checklist

✓ You know how to distinguish the two tabs Input Data and Prompt Preview and what they are for.

✓ You are clear which fields are mandatory (Sector, Topic and at least 1 App).

✓ Know where to find (and when to use) Copy/Save/Export and Source Search.

SEARCH ENGINE WITH ALGORITHM ON MICROSOFT SOURCES

Persistent interactions on your PC even on notepad notes, attached files and recorded links of educational interest: you find everything when you later reconnect to the web page.

The search system allows you to easily and immediately explore content from official Microsoft sources, helping the user to quickly find updated material, guides, news and insights. The use is natural: you enter a keyword and the system returns relevant results, organized in clear and easily searchable cards. You can narrow your search by choosing specific periods or focusing on a certain application or area of Microsoft 365, so you get only what you really need. During processing, the interface shows the progress and, once the search is complete, presents the contents in an orderly manner, with a title, a short description and direct access to the original asset. The goal is to offer a single point in which to stay up to date and find reliable information, making the whole process faster, smoother and oriented towards continuous training and professional updating.

A dedicated popup is available for each application, accessible from the relevant button, which allows you to automatically generate a collection of the news of the last 365 days, accompanied by tools designed for training and in-depth analysis. Within the same environment there is in fact a glossary of fundamental terms, a quiz with 20 multiple-choice questions, a structured exercise with an indication of the success criterion for each step and a collection of 100 real business cases from which to draw practical ideas for the use of the application. A popup dedicated to free search is also available, equipped with a drop-down menu that suggests features and topics to explore, so as to guide the user in discovering the most relevant topics. All these elements make the system a single and reliable place to update, learn and improve your skills in the Microsoft 365 ecosystem, with an experience designed to be fluid, clear and oriented towards continuous training.

Why this eBook package is available to you

The Microsoft 365 suite was designed and continues to evolve with a clear goal: maximizing business productivity. Understanding it thoroughly means making the most of the management tools that are indispensable in today’s work environment. For this reason, in addition to the course content, I have decided to provide you with an eBook package dedicated to applications not directly covered by the program.

This choice stems from my experience as a professional and trainer: I know how important it is to have a comprehensive overview of the Microsoft 365 ecosystem. Knowing a single app isn’t enough; it’s crucial to understand the connections and potential that arise from the integration of different tools. The eBooks will allow you to acquire cross-functional skills, useful both for tackling daily work challenges and for enhancing your resume with in-demand skills.

Each manual has been carefully crafted, including operating procedures, practical examples, and tips for optimizing workflows. This way, you can navigate the suite with confidence, reduce learning time, and increase your autonomy. While some applications aren’t covered in the course, they often become essential for completing complex tasks or collaborating in a team.

The eBook package is therefore an added value: it offers you immediate resources for learning, problem-solving, and improving your productivity. It’s an investment in your professional future, as it allows you to present yourself with concrete, certified skills.

These manuals allow you to address everyday needs without wasting time online. They are designed to provide you with practical solutions.

The package is a true skills accelerator: it helps you work more efficiently and showcase concrete skills on your resume.

Below you’ll find screenshots of the table of contents and an excerpt from each eBook, so you can evaluate the quality of the content.

Introduction

1. INTRODUCTION TO APPLICATION TYPES IN POWER APPS

a) Canvas App

Definition and characteristics

Usage scenarios

Integration with other services

b) Model-driven app

Definition and characteristics

Usage scenarios

Integration and automation

c) Portals

Definition and characteristics

Usage scenarios

Security and access management

Conclusions

2. CANVAS APP FEATURES

a) Flexibility of Canvas Apps

User Interface Customization

Integration with various data sources

b) Customization capabilities

Creating custom workflows

Using custom formulas

c) Canvas App Interactivity

Multiple input support

Advanced interactive elements

d) Collaborative features

Sharing and co-editing

Integration with collaboration tools

e) Conclusions

3. ADVANTAGES OF CANVAS APPS

a) Design flexibility

User Interface Customization

Visual components

b) Advanced interactivity

Custom Controls

Integration with other features

c) Ease of development

Drag-and-drop interface

Predefined templates

d) Collaboration and sharing

Real-time co-editing

Sharing and access management

e) Scalability and performance

Adaptability to different devices

Optimized performance

f) Support and community

Documentation and resources

Active community

g) Conclusion

4. MODEL-DRIVEN APP FEATURES

a) Data-driven structure

Data Models

Data View and Processing

b) Standardized components

Modules

Views

Dashboard

Business Processes

Company rules

c) Integration with other applications

Connectors

APIs and Web Services

d) Security and Compliance

Security Roles

Auditing and monitoring

e) Scalability and performance

Cloud Architecture

Performance Optimization

f) Conclusions

5. ADVANTAGES OF MODEL-DRIVEN APPS

a) Advanced data management

Centralization of information

Data quality

b) Scalability for large organizations

Support for large data volumes

Growth capacity

c) Integration and interoperability

Microsoft 365 Integration

Connectivity with external services

d) Customization and flexibility

Standardized components

Code-free setup

e) Security and Compliance

Advanced access controls

Regulatory compliance

f) Improving business performance

Query Optimization

Resource Management

g) Conclusions

6. Introduction to Portals

a) What are Power Apps Portals?

b) Main features of the portals

c) How Portals Improve Customer Experience

d) Benefits for Business Partners

e) Implementation of portals

Requirements Analysis

Architectural design

Development and testing

Distribution and maintenance

f) Conclusion

7. Advantages of Portals

a) Integration with other Microsoft services

Interoperability with SharePoint

Connect with Microsoft Teams and Office 365

Power BI Compatibility

b) Extending business functionality outside the internal network

Secure access for external users

Personalization and branding

Process Automation

Multilingual support

c) Conclusion

8. CANVAS APP VS MODEL-DRIVEN COMPARISON

a) Canvas App

Description

Benefits of Canvas Apps

When to use canvas apps

b) Model-Driven App

Benefits of Model-Driven Apps

When to use model-driven apps

c) Direct comparison

Flexibility vs. Consistency

Visual Design vs Business Logic

Prototyping vs. Production

Data integration

d) Conclusion

9. INTEGRATION BETWEEN DIFFERENT TYPES OF APPS

a) Benefits of integration

Maximizing capacity

Tailor-made solutions

b) Integration strategies

Using connectors

Common Data Service (CDS)

Automated Workflows

c) Integration scenario

Human Resources Management

Customer Service

d) Best practices

Careful planning

Rigorous testing

e) Conclusion

10. PRACTICAL USE SCENARIOS

a) Canvas App

b) Model-driven App

c) Portals

d) Canvas App: Human Resource Management

e) Model-driven App: Project Management

f) Portals: User communities

g) Canvas App: Production Monitoring

h) Model-driven App: Supplier Relationship Management

i) Portals for business partners

j) Conclusion

CHAPTER 1 WHAT IS MICROSOFT TEAMS?

1.1 Evolution and Integration with Microsoft 365

1.2 Core Features Supporting Teamwork

1.3 Extensibility, security and modern use cases

CHAPTER 2 SIGNING IN AND GETTING STARTED

2.1 Navigating the Teams interface: chat, teams, calendar, calls, files

2.2 Onboarding support: help, tips, status, and customizing your experience

2.3 Meetings, mobile access, deeper integrations, and security considerations

CHAPTER 3 TEAMS AND CHANNELS

3.1 Teams as containers, channels as subdivisions

3.2 Standard, private, and shared channels: access and use cases

3.3 Inside a channel: posts, files and tabs

3.4 Centralizing communication and resources in One Place

3.5 - Managing your workspace: pinning, notifications, and lifecycle

3.6 Use cases: education and governance considerations

CHAPTER 4 CHAT AND CONVERSATIONS

4.1 Starting and managing chats: One-on-One, groups and threads

4.2 Expressiveness and productivity in chat: emojis, files, mentions and search

4.3 Integration with meetings, notifications, mobile and security

4.4 Meeting chats, chat history management and the impact on collaboration

GUIDED EXERCISES ON THE TOPICS COVERED IN THE CHAPTER

1. Starting and managing chats

2. Expressiveness and productivity in chat

3. Integration with Meetings

4. Collaboration impact

CHAPTER 5 MEETINGS AND VIDEO CALLS

5.1 Scheduling meetings with the integrated calendar and Outlook

5.2 Joining Meetings: One-Click access and user experience

5.3 Audio and video options: customizing your meeting presence

5.4 Screen sharing capabilities and use cases

5.5 In-Meeting collaboration: chat, reactions and file sharing

5.6 Recording meetings: saving and sharing meeting content

5.7 Accessibility features: live captions and transcription

5.8 Advanced features: breakout rooms and meeting controls

5.9 External guests, recurring meetings, and integration with Microsoft 365

GUIDED EXERCISES ON THE TOPICS COVERED IN THE CHAPTER

1. Scheduling meetings with the integrated calendar and Outlook

2. Joining Meetings

3. Audio and video options

4. Screen sharing

5. In-Meeting Collaboration

6. Recording Meetings

7. Accessibility features

8. Advanced features

9. External guests

CHAPTER 6 SHARING FILES AND COLLABORATION

6.1 Uploading and sharing files: from device or cloud into teams

6.2 Real-Time Co-Authoring: working together on documents instantly

6.3 Organizing and Managing Files

6.4 Security and compliance: keeping shared files safe and controlled

6.5 Contextual collaboration: comments, mentions and integrations

6.6 External collaboration, structured workflows, and use cases

GUIDED EXERCISES ON THE TOPICS COVERED IN THE CHAPTER

1. Uploading and sharing files

2. Real-Time Co-Authoring

3. Organizing and managing files

4. Security and Compliance

5. Contextual Collaboration

6. External collaboration

CHAPTER 7 USING TABS AND APPS

7.1 Tabs: quick access to important tools and files

7.2 Integrating Apps via Tabs: examples and use cases

7.3 Beyond Tabs: bots, messaging extensions and notifications

7.4 Security, compliance and best practices for Tabs and Apps

7.5 Use cases recap. Project management, education and remote work

GUIDED EXERCISES ON THE TOPICS COVERED IN THE CHAPTER

1. Learn to use Tabs in Teams channels and chats

2. Integrating Apps via Tabs

3. Beyond Tabs

4. Security and compliance

5. Project Management, Education and Remote Work

CHAPTER 8 NOTIFICATIONS AND ACTIVITY FEED

8.1 Purpose and Importance of Notifications and the Activity Feed

8.2 How the activity feed works

8.3 Notification types and delivery methods

8.4 Customizing notification settings

8.5 Advanced features and best practices

GUIDED EXERCISES ON THE TOPICS COVERED IN THE CHAPTER

1. Messages, mentions, or updates

2. How the activity feed works

3. Notification types and delivery methods

4. Customizing notification settings

5. Advanced features

CHAPTER 9 SETTINGS AND PERSONALIZATION

9.1 Accessing settings and updating your profile

9.2 Notification settings: staying informed without overload

9.3 Appearance and theme customization

9.4 Privacy and security settings

9.5 Language, regional and accessibility options

9.6 Organizing your workspace: pinned Items, favorites and status

9.7 Cross-Device experience, educational use and conclusion

GUIDED EXERCISES ON THE TOPICS COVERED IN THE CHAPTER

1. Accessing settings and updating your profile

2. Notification Settings

3. Appearance and theme customization

4. Privacy and security settings

5. Language, regional and accessibility options

6. Pinned items, favorites and status

7. Education Use

CHAPTER 10 TIPS FOR PRODUCTIVE TEAMWORK

10.1 Structuring channels by topic or function

10.2 Open, respectful and structured communication

10.3 Sharing feedback and celebrating achievements

10.4 Respecting time and availability

10.5 Planning and running efficient meetings

10.6 Streamlining collaboration with file sharing and Co-Authoring

10.7 Enhancing teamwork with Apps and Tabs

10.8 Establishing team norms and expectations

GUIDED EXERCISES ON THE TOPICS COVERED IN THE CHAPTER

1. Structuring channels by topic or function

2. Structured communication

3. Sharing feedback

4. Respecting time

5. Planning and running efficient meetings

6. Streamlining collaboration

7. Enhancing teamwork with Apps and Tabs

8. Establishing team norms

CHAPTER 1 THE MICROSOFT PLANNER USER INTERFACE

1. Navigation pane and content area

2. Create Plan Button (New Plan)

3. Viewing the list of plans and adding to favorites

4. Viewing Assigned to me tasks

5. Grid Activity Views

6. Viewing activities in columns (Blackboard)

7. Activity visualizations in graphs

8. Viewing Activities in the Calendar (Schedule)

9. Adding members to the plan

10. Other features

CHAPTER 2 CREATING A NEW PLAN

1. Opening the plan creation panel

2. Assigning the name and choosing the 365 group

3. Set the plan's privacy. Public or private.

4. Adding new users to the plan

5. Adding members to the plan

6. Automatic creation of Office 365 group when plan is created

7. Canceling the 365 Group and Planner plan

8. Creating a Planner plan from an existing Microsoft 365 group

9. Automatic emails to members upon plan creation

10. Automatically create a SharePoint site

11. Integrating Planner into SharePoint

12. Integrating Planner (Tasks) and To Do into Microsoft Teams

13. Integrating Planner into Microsoft To Do

14. Planner Notebook (OneNote Built-in)

15. Automatically integrate Planner with OneDrive

16. Integrate the Planner calendar into Outlook calendar

17. Integrating Planner with PowerApps

CHAPTER 3 - PLAN VIEWING METHODS AND TOOLS

1. Access the Microsoft Planner application

2. View the list of plans you participate in

3. The open plan in Planner (detailed view of a project)

4. The Microsoft 365 Planner Group

5. Viewing the plan in Outlook

6. Viewing the plan in Teams

7. Viewing Plan Tasks in Microsoft To Do

8. Viewing the plan in SharePoint

9. Viewing files attached to the plan in OneDrive

10. The notebook linked to the plan in OneNote

4. CONCLUSIONS

5. LEARNING PLAN. 4 months (16 weeks - 1 hour per day)

a) Learning Modules Table

b) Weekly self-assessment template

c) 90 Review Questions and Correct Answers

1. WHAT IS Power BI

1.1. Introduction to Power BI

1. 2 Main components of Power BI

a) Power BI Desktop

b) Power BI Service

c) Power BI Mobile

d) Power BI Gateway

e) Power BI Report Server

1. 3 Connectivity and integration

a) Database Connectivity

b) Integration with files and spreadsheets

c) Access to Web Services and APIs

d) Connection to Big Data platforms

e) Synchronization with Social Media platforms

1.4 Views and reports

a) Simple tables and charts

b) Flowcharts

c) Geographic maps

d) Scatter and bubble charts

e) Combo and waterfall charts

1. 5 Data Security and Governance

a) Importance of data security

b) Access control features

c) Audit and monitoring of data use

d) Regulatory compliance

e) Data reliability and integrity

2. DAX LANGUAGE NOTIONS

2.1 Introduction to the DAX language

a) Basics

b) DAX Syntax

c) Types of DAX functions

d) Calculated measures and columns

e) Best practices for using DAX

2.2 DAX Syntax

a) Introduction to DAX syntax

b) Functions and operators in DAX

c) References to columns and tables

d) Context of DAX formulas

e) Best practices for writing DAX syntax

2.3 Types of DAX functions

a) Aggregation functions

b) Logical functions

c) Text functions

d) Date and time functions

e) Mathematical functions

2.4 Measures and calculated columns

a) Introduction to measures in the DAX

b) Creation of effective measures

c) Introduction to calculated columns

d) Advantages of calculated columns

e) Good practices for using calculated measures and columns

2.5 Best practices for using DAX

a) Creating dynamic measures

b) Optimizing calculated columns

c) Using filter context functions

d) Reduction of calculations to the minimum necessary

e) Performance evaluation

3. IMPORTANCE OF CALCULATED MEASURES AND COLUMNS

3.1 Crucial role of measures

a) Importance of Measures in the DAX

b) Effectiveness in Dynamic Analyses

c) Performance optimization

d) Accuracy and Relevance of Data

e) Improving the Quality of Reports

3.2 Advantages of using calculated columns

a) Ease of understanding and use

b) Creation of predefined categories and segmentations

c) Support for filtering operations

d) Efficiency in data preparation

e) Greater data integrity

3.3 Performance optimization

a) Reduction of calculated columns

b) Efficient use of relationships

c) Data segmentation

d) Optimizing DAX expressions

e) Performance monitoring and tuning

3.4 Flexibility in analysis

a) Introduction to the combined use of measures and calculated columns

b) Advantages of measurements in dynamic analyses

c) Using calculated columns for a solid basis of analysis

d) Performance optimization. Combined use of measures and calculated columns

e) best practices for implementing calculated measures and columns

3.5 Improving the quality of reports

a) Importance of measures for data accuracy

b) Flexibility of measures in dynamic analyses

c) Role of calculated columns in data preparation

d) Optimizing data model performance

e) Improved overall reporting quality

1. Introduction and overview of the update

2. Events and Announcements Fabric Data Days and FabCon 2026

Fabric Data Days: Live training and community action

FabCon 2026: The Power BI and Fabric Community Conference

3. General News Deprecation of Visual R and Python

What is changing and in what context

Timing of the deprecation

What users and organizations need to do

Practical implications and considerations

4. Copilot and AI. Artificial Intelligence at the Service of Data Analysis

Standalone Copilot in the Mobile App Ask Anything, Anywhere

Standalone Copilot Web Updates

Improved Copilot Report

Improvements to Verified Answers

Remote Power BI Model Context Protocol (MCP) Server

Automatic column expansion in matrices ( Grow to fit )

New Card View

Enhanced image visualization

OneLake Catalog User Data Functions in Translytic Streams

6. Modeling News

Versioning of the semantic model

TMDL in Visual Studio Code (GA) Advanced Tabular Model Editor

7. Data Connectivity. Next-generation Spark and Impala connectors

8. What's New in Views. Part One

KPI monitoring range coverage

Decomposition Tree. All Expanding mode

Dynamic Legends in Zebra BI Charts. Legends that change with the filter.

Drill Down Bubble PRO by ZoomCharts. Interactive multi-level bubble charts.

9. What's New in Views (Part 2)

Power BI Theme Generator: Create custom themes with AI and best practices.

Power Gantt Chart by Nova Silva. Managing task dependencies

10. Conclusions

Author's preface

FINAL PROJECT E-commerce development. Brief illustration.

CHAPTER 1 General Overview

General introduction to Azure

Outline of chapter topics with illustrated slides

1. Azure Core Services Compute, Storage, Networking

2. Organizing and managing resources with Resource Groups

3. Azure Security Posture, Identity, and Data Protection

4. Networks in Azure Secure and flexible connectivity

5. Data Storage Account Types and Redundancy

6. Computing Services Virtual Machines (VMs) in Detail

7. Monitoring and Observability with Azure Monitor

8. Cost Management and Budgeting in the Azure Cloud

9. Azure Marketplace Ready-made partner solutions

Conclusions

Chapter Summary

CHAPTER 2 The main services

Introduction

Outline of chapter topics with illustrated slides

1. Compute in Azure (Compute)

2. Storage

3. Networking

4. Managed databases

5. Artificial Intelligence and Machine Learning

6. DevOps and Application Lifecycle

7. Security in Azure

8. Automation and Integration

9. Data Analysis (Analytics and Big Data)

10. Cloud Governance and Management

Conclusions

Chapter Summary

CHAPTER 3 The calculation service

Introduction

Outline of chapter topics with illustrated slides

1. Service models: IaaS, PaaS and Serverless

2. Azure Virtual Machines (IaaS) Control and Flexibility

3. Containers and Orchestration with Azure Kubernetes Service (AKS)

4. Azure App Service Hosting web applications and APIs (PaaS)

5. Azure Functions Event-Driven Serverless Computing

6. Scalability and high availability

7. Operational management and automation

8. Monitoring and security

9. Use cases and cost optimization

Conclusions

Chapter Summary

CHAPTER 4 The storage service

Introduction

Outline of chapter topics with illustrated slides

1. Storage Services: Blobs, Files, Queues, and Tables

2. Storage account and basic configuration

3. Data redundancy options

4. Security and access control

5. Storage Tiers: Hot, Cool, Archive

6. Tools for managing Azure Storage

7. Integration with other Azure services

8. Best practices for using Azure Storage

9. Use cases and practical scenarios

Conclusions

Chapter Summary

CHAPTER 5 The networking service

Introduction

Outline of chapter topics with illustrated slides

1. Virtual Networks (Azure Virtual Network - VNet)

2. Subnet (Logical Network Segmentation)

3. Network Security Groups (NSG)

4. Hybrid Connectivity (VPN Gateway and ExpressRoute)

5. Load Balancing (Load Balancer, Application Gateway, Front Door)

6. Advanced Network Security (Azure Firewall, DDoS Protection, Defender for Cloud)

7. Name Management (Azure DNS)

8. Monitoring and Troubleshooting (Network Watcher)

9. Architectural best practices for Azure Networking

10. Azure Networking Services Summary Table

Conclusions

Chapter Summary

CHAPTER 6 The database service

Introduction

Outline of chapter topics with illustrated slides

1. Database Types Relational SQL vs. NoSQL

2. Data Models Relational, Document, and Graph

3. Database Services Architecture on Azure

4. Security in Azure Databases

5. Backup and Restore (Disaster Recovery)

6. Scalability and Performance Monitoring

7. Integration with Other Azure Services

8. Use Cases Application Scenarios

Conclusions

Chapter Summary

CHAPTER 7 The artificial intelligence and machine learning service

Introduction

Outline of chapter topics with illustrated slides

1. AI and Machine Learning Concepts

2. Types of Machine Learning

3. ML Lifecycle Architecture

4. Azure Machine Learning: Platform for the ML Cycle

5. Azure Cognitive Services (Azure AI Services)

6. Azure OpenAI and Microsoft Foundry: Generative AI Solutions

7. Integrating AI Solutions with Azure Services

8. Responsible Artificial Intelligence (Responsible AI)

9. Developer Tools and Environments

Conclusions

Chapter Summary

CHAPTER 8 The DevOps Service

Introduction

Outline of chapter topics with illustrated slides

1. Azure Repos: Version Control and Collaboration

2. Azure Pipelines: Continuous Integration and Automated Delivery

3. Release Strategies, Approvals and Quality Controls

4. Azure Artifacts: Managing Packages and Dependencies

5. Azure Boards: Agile Work Management and Collaboration

6. Code Quality and Pipeline Security

7. Infrastructure as Code (IaC) and Configuration as Code (CaC)

8. DevOps on Azure Kubernetes Service (AKS): Deployment and Observability

9. Governance and Compliance with Azure DevOps and Azure

10. Account Organization, Permissions, and Project Scalability

11. Summary Table of Main DevOps Services

Conclusions

Chapter Summary

CHAPTER 9 The Security Service

Introduction

Outline of chapter topics with illustrated slides

1. Overview and Operating Principles of Azure Security

2. Zero Trust Model

3. Identity and Access Management

4. Data Encryption and Key Management

5. Network Security (Firewall, NSG and VPN)

6. Resource Protection and Backup

7. Monitoring and Incident Response

8. Application Security

9. Compliance and Security Automation

Conclusions

Chapter Summary

CHAPTER 10 The automation service

Introduction

Outline of chapter topics with illustrated slides

1. Runbooks and Task Automation

2. Automation Account: The Central Container

3. Hybrid Runbook Worker: Hybrid Automation

4. Update Management: Managing VM Updates

5. State Configuration: Azure Automation State Configuration (DSC)

7. Security and Governance Baseline for Automation

8. Cost Optimization with Automation

9. Azure Automation Best Practices and Final Thoughts

Conclusions

Chapter Summary

CHAPTER 11 The analysis service

Introduction

Outline of chapter topics with illustrated slides

1. Azure Data Factory: Data Pipeline Orchestration

2. Azure Data Lake Storage Gen2: Fundamentals and Best Practices

3. Azure Synapse Analytics: SQL and Spark Integration

4. Lakehouse and Medallion Architecture: Merging Data Lake and Data Warehouse

5. Azure Stream Analytics: Real-Time Data Processing

6. Power BI: Semantic Models for Self-Service Analytics

7. Microsoft Purview: Data Catalog and Data Governance

8. Mapping Data Flows: Scalable Visual Transformations

9. Analytics Data Security on Azure

10. Monitoring and Managing Costs in Azure

Conclusions

Chapter Summary

CHAPTER 12 The governance service

Introduction

Outline of chapter topics with illustrated slides

1. Management Groups

2. Azure Blueprints

3. Access Control (RBAC)

4. Cost management and budget

5. Tags and organization

6. Compliance and standards

7. Monitoring, auditing and alerts

8. Governance automation

Chapter Summary

FINAL PROJECT Creation of an e-commerce site

Checklist

1. Let's prepare a box to put things in (Governance)

2. We assign labels to objects to recognize them (Naming and Tags)

3. Who can enter? (Security and Users)

4. Let's build a safe to store the keys (Key Vault)

5. Let's build a defense system (Defender for Cloud)

6. We build roads that connect resources (Network)

7. Let's build the warehouse for our items (Storage)

8. We build the database for products, orders and customers (SQL)

9. Let's build the site: the e-commerce user interface (App Service)

10. Let's add a virtual computer for our operations (VM)

11. We keep everything under control (Monitor)

12. We keep costs under control (Cost Management)

CONCLUSIONS

1. What you learn and what positions you can fill at work

2. LinkedIn Profile Cloud Governance Specialist on Microsoft Azure

3. CV based on these skills

4. Cover letter

CHAPTER I - The Role of the Global Administrator

a) ROLE DEFINITION

Full access

License Management

Configuring security policies

Infrastructure supervision

User Management

Implementation of security measures

User Support

Monitoring and reporting

Continuous update

Strategic decisions

b) Importance of the role

IT Emergency Management

Implementation of data management policies

IT Resource Optimization

IT Staff Training and Development

Security monitoring and auditing

IT Governance Support

Integration of new systems and applications

Supplier Relationship Management

Evaluation and adoption of new technologies

Compliance Support

CHAPTER II - Responsibilities Global Administrator

a) USER MANAGEMENT

Creating user accounts

Editing user accounts

Removing user accounts

User Group Management

Assigning Permissions

TEAMS

SHAREPOINT

ONE DRIVE

OUTLOOK

ONLINE EXCHANGE

YAMMER

PLANNER

POWER BI

FORMS

STREAM

POWERAPPS

POWER AUTOMATION

DYNAMICS 365

Monitoring user activities

User training

Troubleshooting users

Implementation of security policies

User Account Audit

b) SECURITY CONFIGURATION

Implementing Multi-Factor Authentication (MFA)

Monitoring suspicious activities

Security Policy Update

Password Management

Access Control

Safety training and awareness

Data Backup and Restore

Security Update Management

Regular security audits

Vulnerability resolution

c) LICENSE MANAGEMENT

License Assignment:

Removing Licenses

License usage monitoring

Managing Subscription Plans

Communication with Microsoft

License Request Management

User training

Compliance Check

Cost Optimization

Reporting

CHAPTER III - Powers of the Global Administrator

a) FULL ACCESS

User Management

Configuring security settings

License Administration

Application Supervision

Monitoring and reporting

IT Policy Implementation

troubleshooting

Storage Resource Management

IT Strategy Planning and Implementation

User training and support

b) APP MANAGEMENT

Installing applications

Configuring applications

Removing applications

Permissions Management

Integration with other services

Monitoring and Optimization

Update Management

Customizing applications

Support and training

Documentation and reporting

c) GENERAL SUPERVISION

Strategic planning

Implementation of IT strategies

Performance Monitoring

Resource Management

Cyber ​​Security

Updates and maintenance

Integration with other services

Permissions Management

Training and support

Documentation and reporting

CHAPTER IV - Skills required for the role

a) TECHNICAL KNOWLEDGE

Understanding Cloud Services

Network Management

Security Policies

Data Management

Exchange Online Setup and Management

SharePoint Online Setup and Management

Microsoft Teams Management

User and identity management

Monitoring and reporting

Continuous training

b) PROBLEM-SOLVING SKILLS

Diagnosing problems

Using monitoring tools

Performance Analysis

Incident Management

Scripting capabilities

Effective communication

Knowledge of best practices

Continuous training

Ability to work under pressure

Proactivity

c) EFFECTIVE COMMUNICATION

Clarity

Active listening

Adaptability

Technical expertise

Teaching skills

troubleshooting

Collaboration

Constructive feedback

Meeting Management

Written communication

Conclusions

Introduction

CHAPTER 1. THE ROLE OF THE SHARE POINT ADMINISTRATOR

1.1 Role definition based on company size and needs

1.1.1 GENERAL OVERVIEW

1.1.2 ADAPTABILITY TO THE SIZE OF THE ORGANIZATION

1.1.3 FACILITATION OF COLLABORATION

1.1.4 SECURITY AND ACCESS TO INFORMATION

1.1.5 USER TRAINING AND SUPPORT

1.2 The technical skills required to fill the role

1.2.1 IN-DEPTH KNOWLEDGE OF SHARE POINTS

1.2.2 SERVER CONFIGURATION AND MANAGEMENT

1.2.3 FAMILIARITY WITH NETWORK PROTOCOLS

1.2.4 SCRIPTING AND PROGRAMMING SKILLS

1.2.5 MONITORING AND TROUBLESHOOTING

1.3 Interpersonal communication and problem-solving skills

1.3.1 EFFECTIVE COMMUNICATION

1.3.2 COLLABORATIVE PROBLEM-SOLVING

1.3.3 EMPATHY AND ACTIVE LISTENING

1.3.4 ADAPTABILITY AND FLEXIBILITY

1.3.5 LEADERSHIP AND TEAM MANAGEMENT

CHAPTER 2. TASKS AND RESPONSIBILITIES

2.1 Installing and configuring the Share Point platform

2.1.1 CREATING SITES

2.1.2 CONFIGURING DOCUMENT LIBRARIES

2.1.3 DEFINITION OF AUTHORISATIONS

2.1.4 INTEGRATION WITH OTHER BUSINESS APPLICATIONS

2.1.5 TESTING AND VALIDATION OF THE CONFIGURATION

2.2 System maintenance and updates

2.2.1 PERIODIC UPDATES

2.2.2 BACKUP MANAGEMENT AND DATA RESTORATION

2.2.3 SYSTEM PERFORMANCE MONITORING

2.2.4 TROUBLESHOOTING

2.2.5 PREVENTIVE MAINTENANCE PLANNING

2.3 Data security and compliance

2.3.1 MANAGEMENT OF AUTHORISATIONS

2.3.2 PROTECTION AGAINST CYBER THREATS

2.3.3 COMPLIANCE WITH REGULATIONS

2.3.4 SECURITY MONITORING

2.3.5 TRAINING AND AWARENESS

CHAPTER 3: WORKING TOOLS AND TECHNOLOGIES

3.1 The Microsoft Share Point Platform

3.1.1 INTRODUCTION TO THE PLATFORM

3.1.2 SHARE POINT ONLINE AND SHARE POINT SERVER

3.1.3 MAIN FEATURES

3.1.4 CUSTOMIZATION AND DEVELOPMENT

3.1.5 SECURITY AND COMPLIANCE

3.2 PowerShell for Automating Administrative Tasks

3.2.1 INTRODUCTION TO PowerShell

3.2.2 CONFIGURATION MANAGEMENT

3.2.3 AUTOMATION OF REPETITIVE TASKS

3.2.4 MONITORING SYSTEM ACTIVITIES

3.2.5 INTEGRATION WITH OTHER TOOLS AND SERVICES

3.3 System performance monitoring tools

3.3.1 MICROSOFT SYSTEM CENTER

3.3.2 THIRD PARTY SOFTWARE

3.3.3 REAL-TIME MONITORING

3.3.4 HISTORICAL ANALYSIS

3.3.5 INTEGRATION WITH OTHER TOOLS

CHAPTER 4. BEST PRACTICES FOR CARRYING OUT THE ROLE

4.1 Authorization Management

4.1.1 USER IDENTIFICATION

4.1.2 DEFINITION OF ROLES

4.1.3 ASSIGNMENT OF PERMISSIONS

4.1.4 REGULAR UPDATE OF AUTHORISATIONS

4.1.5 AUDIT OF AUTHORIZATIONS

4.1.6 DOCUMENTATION OF ACCESS POLICIES

4.1.7 USE OF SAFETY GROUPS

4.1.8 USER TRAINING

4.1.9 ACCESS MONITORING

4.1.10 IMPLEMENTATION OF ADVANCED SECURITY CONTROLS

4.2 Backup and Restore

4.2.1 BACKUP PLANNING

4.2.2 IMPLEMENTING INCREMENTAL BACKUPS

4.2.3 PERIODIC TESTING OF RECOVERY PROCEDURES

4.2.4 SECURE BACKUP STORAGE

4.2.5 DOCUMENTING AND UPDATING THE BACKUP PLAN

4.3 Continuous monitoring of system performance

4.3.1 SYSTEM PERFORMANCE MONITORING

4.3.2 ANALYSIS OF USER ACTIVITIES

4.3.3 USE OF ANALYSIS TOOLS

4.3.4 NOTICES AND NOTIFICATIONS

4.3.5 PROACTIVE MAINTENANCE

CHAPTER 5: PROFESSIONAL DEVELOPMENT

5.1 Continuing Education

5.1.1 IMPORTANCE OF CONTINUOUS EDUCATION

5.1.2 PARTICIPATION IN TRAINING COURSES

5.1.3 CONFERENCES AND SEMINARS

5.1.4 WEBINARS AND ONLINE COURSES

5.1.5 PRACTICAL APPLICATION OF KNOWLEDGE

5.2 Professional certifications

5.2.1 VALUE OF CERTIFICATIONS

5.2.2 CERTIFICATION PATHS

5.2.3 PERSONAL AND PROFESSIONAL BENEFITS

5.2.4 CONTINUOUS UPDATE

5.2.5 IMPACT ON THE ORGANIZATION

5.3 Participation in online communities

5.3.1 KNOWLEDGE SHARING

5.3.2 TROUBLESHOOTING

5.3.3 UPDATE ON GOOD PRACTICES

5.3.4 PROFESSIONAL NETWORKING

5.3.5 ACCESS TO RESOURCES AND TOOLS

Conclusions

MICROSOFT SHAREPOINT ONLINE

1. THE POTENTIAL OF THE APPLICATION

a) Secure information storage

b) Efficient content organization

c) Smart and controlled sharing

d) Accessibility from any device

e) Improving productivity

f) Facilitating collaboration between team members

g) Platform customization and adaptability

h) Security, reliability and compliance

i) Sustainability and economic benefits

j) Practical examples of using SharePoint Online

2. INTERACTIONS WITH OTHER MICROSOFT 365 APPS

a) SharePoint Online and Microsoft Teams Integration

b) SharepPint Online and One Drive Integration

c) SharePoint Online and Outlook Integration

d) SharePoint Online and Office Integration

e) Benefits of integration

f) Conclusions

3. ACTORS IN SHARE POINT

a) The SharePoint Administrator

b) The owners of the site

c) Members of the site

d) Guests of the site

e) The Visitors

f) Additional Considerations and Best Practices

4. EXAMPLES OF USE IN THE COMPANY

a) Project Management

b) The corporate intranet

c) Document Management

d) Process Automation

e) Conclusions

5. ILLUSTRATIVE POWER POINT SLIDES. Commented screenshots

a) Introduction to Microsoft Share Point Online (30 Slides)

b) Working with Lists (15 Slides)

c) Working with Document Libraries (20 Slides)

d) Common Features for Lists and Document Libraries (28 Slides)

e) The Site's Pages and Web Parts (79 Slides)

f) The Permit System: Who Can Do What (46 Slides)

g) Navigation and Search (5 Slides)

6. LEARNING PLAN. 4 months (16 weeks - 1 hour a day)

a) Learning Modules Table

b) Weekly Self-Assessment Template

c) 100 Review Questions, 10 for each module, and correct answers