Power of Customer Support Department
Requirements
- Should be able to understand English
- Should be exited to learn about Customer Support skills
Description
Introduction to Customer Support: This section will introduce you to the fundamentals of customer support, its importance in business, and the role of a support center. You'll learn about the different types of support centers and their functions, such as help desks, service desks, and call centers. You'll also learn about the skills and qualities required to be an effective support agent.
A career in Customer Support: This section will give you an overview of the different roles available in the customer support department, such as customer support representative, technical support representative, customer service manager, and more. You'll learn about the responsibilities and requirements for each role, as well as the career paths and opportunities available for advancement.
Customer Support Maturity Stage: This section will cover the various stages of maturity that a customer support center goes through, from the initial setup to the fully optimized and mature stage. You'll learn about the challenges and opportunities that arise at each stage, and how to overcome them.
Impact of Customer Support Interaction: In this section, you'll learn about the critical role that customer support interactions play in shaping a customer's experience with a business. You'll learn about the factors that influence customer lifetime value, such as customer satisfaction, loyalty, and retention.
Overall, this course will provide you with a comprehensive understanding of customer support, its importance in business, and the skills and tools required to excel in this field. Whether you're looking to start a career in customer support or improve your existing skills, this course will give you the knowledge and confidence you need to succeed.
Who this course is for:
- New & Existing people who would like to make a career in Support Department
- Organizations who would like to know why a Customer Support Department is needed
- New & Existing Support Managers who would like to know various Support Stages
- New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer
Instructor
- 4.4 Instructor Rating
- 161 Reviews
- 2,193 Students
- 4 Courses
Govindraj, is from Mumbai, India, is a skilled professional known for his work in Customer Support. He leads a team focused on providing top-notch customer service & success. Besides this role, Govindraj is a blogger & writer his field. He is also a trainer & teaching others about Customer Support Management. His mix of real-world experience and deep knowledge makes him very effective in projects that focus on helping customers.
Currently, Govindraj has been heading the Customer Support Center & Operations for 9 + years in Yapsody SAAS product-facing firm. During his tenure, he has successfully established the entire department along with all the support processes from scratch. His leadership and expertise have helped the organization achieve excellent customer satisfaction ratings and deliver exceptional support services.
His passion for training and development has led him to conduct on-site Customer Support Team Lead and Customer Support Manager onsite training in different countries as customer support ledership corproate trainer. He has trained over 2000 + Cognizant IT employees, including Service Delivery Managers and Associate Managers, on the Customer Support Manager Certification over the last 7 years.
As a Udemy trainer, he has more than 1600 students enrolled in his courses. He has created courses such as the Power of Customer Support Department, Master of Customer Support Team Leader Program, and Customer Support Management series.
He is also the founder and principal trainer of The Customer Support School. His vision is to pass on customer trends and knowledge to all employees working in the customer support sector. He believes in promoting the importance of customer support and empowering professionals to deliver exceptional support services. He has authored several books on the subject, including Power of Customer Support Department, The Frontline Customer Support Leader, and Establishing a Customer Support Department.