Telephone Sales Training Certification

Name: Telephone Sales Training Certification
Rating: 4.3 (171 reviews)

All you need to know to succeed in telephone sales. Start a new lucrative career as a Telephone Account Manager.

Created byAngelfish Academy

Last updated 9/2025

English

What you'll learn

Close more deals on the telephone
Build lasting relationships with callers
Makes more sales and earn more commission

Course content

4 sections • 33 lectures • 1h 50m total length

How much can I earn as an account manager?2:11
Check out this free preview if you don't believe me when I say you can earn good money doing this - with minimal training! Most job ads ask for experience only, so if you can show them the certificate to say you have done this course - it should go in your favou
A Big Welcome1:51
This short intro gives an overview of what you will learn in this course.
Ratings and Facebook Group3:07
A typical sales call - structure.1:42
Although all sales calls will be different, there is a basic structure that you should use with each call to help you make more sales.
Why are some people naturally good at sales?2:58
There are some qualities that the top salespeople have naturally. Learn what these are.
What can you do to become a natural at selling?3:47
Now that you know what makes some people naturally good at sales, you can learn how to develop those characteristics to help you sell more.
Inbound vs Outbound sales calls2:58
Learn the differences between inbound and outbound sales calls and how to deal with both of aspects so you can maximise your chances of getting more sales.
Features vs benefits5:22

Why you should build rapport with your caller0:46
Learn why it is so important to build a rapport with your customer, if you want to make more sales.
NLP - How to use pacing and matching to increase your sales3:49
Learn the secrets of NLP pacing and matching and how it can help you to build rapport with your callers.
Active listening - your key to effective rapport-building4:56
Learn how active listening can help you understand whether a caller is ready to buy and to help you overcome objections.
NLP - How to use language to build up trust8:36
Learn the secrets of NLP modalities and how they can help you build rapport with your caller and help you get more sales.
Objection handling5:38
Learn the importance of gaining a caller's trust and how you can overcome their objections so that you can close the sale.
People buy from people0:46
Learn why it is important to maintain rapport, once you have built it, if you want to get the sale.
Overcome your fear of cold-calling.14:57
Cold-calling is one of the most difficult things to do. Learn some techniques to help you deal with these calls more effectively.
Cold-call introductions - how to maximise your chances of success1:42
Learn the best way to open a cold-call to maximise your chances of success.

How to find your perfect customer6:39
Learn the importance of research and targeting customers who will buy what you're selling.
Archetypes - know your customer's motivation to help you make the sale1:59
If you want to know the right buttons to push to get someone to buy, this is the lecture for you.
Know your USP - why should customers buy from you?3:38
Learn why it is important to have a Unique Selling Point, when it comes to getting more sales.
How to use leading questions to shorten the buying cycle1:06
Learn some simple techniques that can help you close a sale.
A short guide to pricing5:42
Learn some pricing techniques used by the top marketers, and how they can help you sell more.
The importance of upselling1:00
Learn how to earn more commission on every call, by upselling and offering added value for money.
Sales dried up? Here's a reason why...5:26
If you're sales have dried up or you've hit a ceiling, this lecture can help you understand what you need to do to raise your game. Learn how negative blocks can stop you earning the money you deserve.
How to use affirmations to get more sales6:19
Learn a simple technique that can help you to release negative blocks that may be stopping you making sales.
Rinse and Repeat - how to increase your chances of success1:34
Remember this simple phrase, if you want to continue getting more sales and earning more commission.
The 'No-brainer' sales tip that helped me triple my sales7:04
Learn the $10,000 sales secret that helped me triple my sales. Simple but effective - this really does work.

Submodalities cheat sheat2:00
Print off this sheet and add some of your own. Use it to help you with the NLP submodalities lecture.
Free Psychological Sales Tips Ebook15:00
This bonus eBook will help you learn the psychological sales secrets used by the top online marketers. You can use these too, when it comes to phone sales. These techniques have been proven to work, as they are based on human behaviour.
Jungian Archetypes - what is a customer's motivation for buying5:00
Everyone has a motivation for buying something, whether we know it or not. Some people are motivated by happiness and others by success. Learn how to identify the motivation of your caller so that you can focus on this to help sell more products and services.
Downloadable Course Slides0:06
If you want a copy of the course slides, you can download them here.
Test yourself
How to get your certificate3:41
What next?1:08
Bonus Lecture0:13

Requirements

PC, Laptop or tablet device

Description

Learn the secret, psychological sales techniques used by the top-earning telephone account managers in this phone sales training course.

This course is for you if you want a career in account management, sales, telesales, telemarketing or even customer services.

If you work on the phone most of the day, this course will teach you how to create effective relationships with new clients and existing customers and help you smash those targets.

People with strong sales skills are always in demand and this phone sales training course teaches you the basics and much more.

In this course, you will learn:

The right way to talk to people so they want to buy from you.
How to open and close a sales call
How to cold call without the fear!
How to recognise buying signals
How to overcome objections and gain trust
The secret sales tips used by the top salespeople
The 'no-brainer' sales tip that helped me triple my sales and smash my targets

...and much much more!

It doesn't matter if you are an existing account manager who is struggling to meet your targets, or if you want to break into the lucrative field of telephone account management, this course can help you.

Even if you don't sell on the phone, these sales secrets will benefit ANY sales person.

As a bonus for enrolling on this course, you will receive a FREE Psychological Sales Secrets Ebook containing sales secrets used by the most successful online marketers.

This course includes a discussion forum where you can share sales tips with other students and you also get the opportunity to ask me questions!

I am here to support you. I've been in sales for almost 20 years, 6 of them as an Account Manager, so I know what I'm talking about! I want you to be successful too.

The course comes with a Udemy certificate of completion, which you can put on your CV to show potential employers.

This course has an unconditional 30 day money back guarantee, so there is ZERO risk to enrolling in this course!

So what have you got to lose? Enrol today and take the first steps to an exciting new career.

Who this course is for:

current and aspiring phone sales agents
Business owners who sell products or services over the telephone

Telephone Sales Training Certification

What you'll learn

Explore related topics

Course content

Telesales Basics8 lectures • 24min

How to increase your Phone sales8 lectures • 41min

Pulling it all together10 lectures • 40min

Useful Resources7 lectures • 27min

Requirements

Description

Who this course is for: