7 steps to effective Performance Management Conversations
What you'll learn
- Be clear about the purpose for your conversation
- Know how to set your conversation up to succeed
- Understand the difference between corrective and amplifying feedback
- Understand the importance of learning from success, and how to do so
- Prepare yourself emotionally to have a great conversation
- Be able to use behavioural science to increase the effectiveness of performance management conversations
- Understand how learning occurs, and how to encourage effective learning
- Know how to work with individual assets - strengths, values, experience, skills, knowledge and motivation to maximise performance potential
- Understand the place of mistakes and forgiveness in performance management
- Be equipped with a specific performance management conversational structure and style
- Know how to encourage and increase wanted behaviour and performance
- Apply Seven Steps for creating enjoyable and effective performance management conversations
Requirements
- A basic familiarity with the standard performance management format will help but is not essential
Description
Want to know how to ensure your performance management conversations are motivating and energising, inspiring and effective, whether formal or informal? Then this is the course for you. In this course, we go beyond the standard advice to listen well or to set SMART goals and look at the psychology of motivation and communication to learn what really makes the difference.
The course involves watching video drama and lectures and also includes:
- Learner notes and exercises for each section to enhance and consolidate learning
- A short quiz at the end to check learning
- Downloadable resources and web link
- Video populated with written captions to emphasise key learning points.
By studying this course, you will learn:
- The importance of clarity of purpose for your conversation
- How to set your conversation up to succeed
- The difference between corrective and amplifying feedback
- The importance of learning from success
- The importance of attending to your emotional state in the conversation
- How to use behavioural science to increase the effectiveness of performance management conversations
- How learning occurs, and how to encourage effective learning
- How to work with individual assets - strengths, values, experience, skills, knowledge and motivation to maximise performance potential
- The place of mistakes and forgiveness in performance management
- A specific performance management conversational structure and style
- How to use goal-setting as a performance management tool
- Seven tips for creating enjoyable and effective performance management conversations.
This course is suitable for anyone who is expected to have an impact on someone else’s performance. This could be a team leader, a coach or mentor or a human resources or learning professional. This course will help you have motivating and effective performance management conversations that really focus on building relationships, creating shared ambition and goals, identifying potential and creating great performance.
Who this course is for:
- This course is aimed at managers and leaders responsible for developing the skills and abilities of others
- Managers and leaders responsible for the performance of others
- It could also be useful to employees who want to get more out of the performance management process although this course is not aimed specifically at them
- This course is not suitable for someone looking for detailed guidance on giving critical feedback or needing to have a courageous conversation about performance.
Instructors
![Skill Boosters](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
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- 89,391 Students
- 33 Courses
At Skill Boosters we work with leading subject matter experts to design, develop and deliver effective video based training for the workplace. We are passionate about delivering impactful training which helps to build productive, tolerant and inclusive individuals, teams and workplaces and which improves lives and life chances.
Our courses combine video drama, expert analysis, documentary sequences and interactive study to provide flexible, cost-effective training that engages, informs and inspires our learners.
Skill Boosters courses and resources are trusted by many of the world's leading organisations to develop and improve the skills and behaviours of their people.
- 4.3 Instructor Rating
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- 7 Courses
Initially a social worker, Sarah built her expertise in helping people change their ways of thinking and behaviour by working in child protection. Since then she has worked for over 20 years with organizations from production and service sectors as well as with higher education, not-for-profit and local and central government. A chartered psychologist, Sarah is an experienced facilitator with special expertise in creating individually designed large or whole system interventions based on Appreciative Inquiry, Open Space and other key collaborative transformation methodologies. She works in the areas of socio-technical system implementation, team development, whole system change and organisational development. She helps organizations to address their issues, meet their challenges and achieve their desires in areas of organisational life such as performance, change, strategy, relationships, morale, engagement and motivation, working together, process improvement, leadership, co-ordination, and effectiveness. She is often asked to help when things are ‘stuck’ or dysfunctional at a team, organisational or individual level, yet is equally able to help make good better.
She is the author ‘Positive Psychology at Work’ and ‘Positive Psychology and Change’ and lead author of ‘Appreciative Inquiry for Change Management’. She is a recognised expert in these areas and speaks regularly at National and International Conferences.