What you'll learn

Support employees in creating and implementing goals
Assess and evaluate performances of individuals
Create a plan for success that aligns with the company's vision

Course content

7 sections • 39 lectures • 1h 16m total length

Introduction To Performance Management & Your Instructor1:45
Welcome to Performance Management!

In this lesson, your instructor Lorraine Wiseman will share her experience as a global leader and expert in performance management. Lorraine will share the tools you will learn in this course. We will dive into exactly what performance management is, take a look at the history of performance management and gain an understanding as to why it is important.
What Is Performance Management?1:20
In this lesson you will gain an understanding for what performance management is as well as the elements that are included in a performance management process.
The History Of Performance Management & Why It Matters2:57
Let's take a look at the history of Performance Management in order to understand the evolution of it. In this lesson we will look at the importance to shareholders, supervisors and employees!

Goal Setting And The Role Of Competencies1:59
Setting goals that are aligned with the organization's goals and objectives is an integral aspect of the process of performance management and in this lesson we dive into the most effective goal setting process!
Development Planning And Assessing Performance1:43
Creating development plans to support an employee's growth is a key aspect of performance management that you will learn about in this lesson!
Assessing performance includes many aspects; observation,timing, focus on goals, positive reinforcement; awareness of and closing gaps early. In this lesson you will also learn about these important elements of assessing ones performance.
Section 2 Exercise0:16
Match the definitions with the relevant stage in the performance management process!

Well Defined Goals3:19
In this lesson you will learn about alignment with strategy. We will look at setting SMART goals!
Types Of Goals3:02
There are many types of goals; short-term verses long-term; personal and corporate; critical and not- urgent. In this lesson we will explore the various types of goals!
Define The Measurables3:19
Having a measurement system in place is an important aspect when creating goals. In this lesson you will learn how to measure success for each type of goal.
Creating The Plan For Success1:50
In this lesson we will look at laying out the tasks needed with timing, the resources required and the milestones and the period of review in order to create a plan for success!
Section 3 Exercise: The Goal Setting Template Part 10:44
Fill out the goal setting template that can be found in the Resources Folder, for your own performance to be managed.
Goal Setting Template Part 23:47
In this lesson you will watch a goal setting discussion between a manager and employee. After watching this lesson, think about how you would have a goal setting conversation with an employee!

The Need For Ongoing Monitoring1:23
In this lesson you will learn about the importance of ongoing monitoring
What Happens When There Are Gaps?3:25
In this lesson you will explore the reasons for falling short of expectations and the role of a manager in the gap.
Providing Feedback3:20
In this lesson you will learn about the types of feedback and timing as well as the nature of the feedback discussion outside of the performance review process and listening loudly!
Receiving Feedback2:04
In this lesson you will learn about the power of listening loudly and recognizing when you are a part of the problem.
Coaching For Performance2:05
In this lesson you will learn about the mutual desire to improve; developmental opportunities and third party support!
Motivating Employees2:18
In this lesson you will learn about modelling behavior, extrinsic and intrinsic rewards and the importance of recognition!
Employee Development1:42
In this lesson you will learn how to understanding employee aspirations and how to support alignment with future needs of the business. You will learn how to discover where an employees passion is and the importance of investment in formal development/skills training or on the job opportunities!
Template For Individual Development Plan Part 11:11
Download the attached resource and fill out your own development plan!
Template For Individual Development Plan Part 2 And Exercise4:50
In this lesson we look at an example of an individual development plan discussion between a manager and employee.
After watching this lesson, complete a development plan for yourself from your managers perspective.

Annual Appraisals Or Not?1:28
In this lesson students will learn about the case for and against the annual appraisal process and alternative approaches.
Assessing Performance2:02
In this lesson you will learn about self-assessment. You will also learn about review files, consolidating, measuring against goals established and the results to date!
Requesting 360 Feedback1:02
In this lesson you will learn about 360 feedback and making the performance discussion mutual!
The Use Of Rating Systems1:03
In this lesson you will learn about the use of rating systems and the potential impact on assessment and motivation!
Performance Evaluation Template1:08
In this lesson you will learn about the elements of a sample performance evaluation template.
The Review Conversation Part 11:32
Once you've received your employees self-assessment it's time to have a conversation with your employee! In this lesson we look at the musts when it comes to having this conversation!
The Review Conversation Part 24:56
In this lesson we show you an example of a review conversation to refer to when you have your review conversation with your employees!
Conversation Differences Depending On The Level Of Performance1:35
In this lesson you will learn about strong performers, marginal performers and under performers; the conversation and the details.
Setting New Goals1:02
In this lesson you will learn about closing the loop and watching for completeness and status of long-term goals!
Section 5 Exercise0:15
Complete a performance evaluation for yourself being totally honest. What would you say to you?

The Steady Performer1:32
In this lesson you will learn how to validate a steady performers importance as well as their drivers and ambitions. We also look at recognition and rewards!
Watching For Burnout1:29
In this lesson you will learn the signs of burnout, how to monitor workloads and providing flexibility to your employees to keep them motivated and not overworked!
Remote Employees1:56
In this lesson you will learn about setting goals and expectations for remote employees. You will also learn how to manage performance communication (operating rhythms), tracking performance and feedback.
Managing An Employee Out1:39
In this lesson you will learn about when it is time for an employee to leave and the role of performance management in that process.
Managing An Employee Up1:33
In this lesson you will learn how to create opportunities for advancement. You will also learn how to be prepared to let go of top performers for their benefit and the overall well being of the company.
Section 6 Exercise0:16
Given the attached descriptions, which difficult topic is being discussed or observed in each example?

Requirements

You should be in a manager, supervisor or director role

Description

If you want to effectively manage the performance of your employees, then this is course for you! Performance Management For Managers introduces you to working with employees to align their goals with your companies goals. In this course you'll learn how to coach for performance, how to have constructive conversations with employees and how to support employees development, and you'll learn how to do it in a way that's both informative and engaging!

What Will I Learn?

Identify and define employees goals in order to create alignment with company objectives
Create effective development plans with employees that support their goals, potential and career aspirations
Constructively assess employees performance with action plans for future goals and targets
How to manage different levels of performance from employees to promote positive momentum within the work environment
How to give and receive feedback to promote improvement

This course is also full of examples and activities that allow you to practice what you are learning. Work with me over 7 exercises and 3 example conversations to develop your skills and competencies to manage performances!

Learning Performance Management will benefit you professionally as you gain skills and acquire tools that will enable you to support your team! This is an important skill for managers to have in order to create a successful workplace environment.

Performance Management can be challenging and complex. To navigate this maze you need to have systematic action plans, develop specific competencies and implement structured assessments, and that is exactly what you will learn to do in this course!

This course brings Lorraine's 25 + years of experience and industry know-how, to you! Her unique teaching style comes from her experience in presidential roles in 7 companies, in 6 countries around the world.

By the end of this course you will be able to confidently and effectively manage your employees performance, and by doing so, motivate employees, achieve company goals and reach business objectives.

We look forward to seeing you in the course!

Who this course is for:

Anyone who wants to learn how to effectively manage an individual or team's performance
Anyone looking to boost engagement and their work culture
Anyone looking to become a stronger leader

What you'll learn

Explore related topics

Course content

Welcome To Performance Management3 lectures • 6min

The Process Of Performance Management3 lectures • 4min

Goal Setting6 lectures • 16min

The Role Of The Manager Before Assessment9 lectures • 22min

The Formal Performance Review10 lectures • 16min

Difficult Topics6 lectures • 8min

Summary And Final Assessment2 lectures • 3min

Requirements

Description

Who this course is for: