Performance Management For Managers
4.4 (1,252 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,690 students enrolled

Performance Management For Managers

​Learn to successfully monitor, encourage and positively improve the performance of employees in the workplace
4.4 (1,252 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,690 students enrolled
Last updated 5/2018
English [Auto-generated]
Current price: $93.99 Original price: $144.99 Discount: 35% off
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This course includes
  • 1.5 hours on-demand video
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Support employees in creating and implementing goals
  • Assess and evaluate performances of individuals
  • Create a plan for success that aligns with the company's vision
  • You should be in a manager, supervisor or director role

If you want to effectively manage the performance of your employees, then this is course for you! Performance Management For Managers introduces you to working with employees to align their goals with your companies goals. In this course you'll learn how to coach for performance, how to have constructive conversations with employees and how to support employees development, and you'll learn how to do it in a way that's both informative and engaging!

What Will I Learn?

  • Identify and define employees goals in order to create alignment with company objectives
  • Create effective development plans with employees that support their goals, potential and career aspirations
  • Constructively assess employees performance with action plans for future goals and targets
  • How to manage different levels of performance from employees to promote positive momentum within the work environment
  • How to give and receive feedback to promote improvement

This course is also full of examples and activities that allow you to practice what you are learning. Work with me over 7 exercises and 3 example conversations to develop your skills and competencies to manage performances!

Learning Performance Management will benefit you professionally as you gain skills and acquire tools that will enable you to support your team! This is an important skill for managers to have in order to create a successful workplace environment.

Performance Management can be challenging and complex. To navigate this maze you need to have systematic action plans, develop specific competencies and implement structured assessments, and that is exactly what you will learn to do in this course! 

This course brings Lorraine's 25 + years of experience and industry know-how, to you! Her unique teaching style comes from her experience in presidential roles in 7 companies, in 6 countries around the world.

By the end of this course you will be able to confidently and effectively manage your employees performance, and by doing so, motivate employees, achieve company goals and reach business objectives. 

We look forward to seeing you in the course!

Who this course is for:
  • Anyone who wants to learn how to effectively manage an individual or team's performance
  • Anyone looking to boost engagement and their work culture
  • Anyone looking to become a stronger leader
Course content
Expand all 39 lectures 01:16:07
+ Welcome To Performance Management
3 lectures 06:02

Welcome to Performance Management!

In this lesson, your instructor Lorraine Wiseman will share her experience as a global leader and expert in performance management. Lorraine will share the tools you will learn in this course. We will dive into exactly what performance management is, take a look at the history of performance management and gain an understanding as to why it is important.

Preview 01:45

In this lesson you will gain an understanding for what performance management is as well as the elements that are included in a performance management process.

Preview 01:20

Let's take a look at the history of Performance Management in order to understand the evolution of it. In this lesson we will look at the importance to shareholders, supervisors and employees!

Preview 02:57
+ The Process Of Performance Management
3 lectures 03:58

Setting goals that are aligned with the organization's goals and objectives is an integral aspect of the process of performance management and in this lesson we dive into the most effective goal setting process!

Preview 01:59

Creating development plans to support an employee's growth is a key aspect of performance management that you will learn about in this lesson! 

Assessing performance includes many aspects; observation,timing, focus on goals, positive reinforcement; awareness of and closing gaps early. In this lesson you will also learn about these important elements of assessing ones performance. 

Preview 01:43

Match the definitions with the relevant stage in the performance management process!

Preview 00:16
+ Goal Setting
6 lectures 16:01

In this lesson you will learn about alignment with strategy. We will look at setting SMART goals!

Well Defined Goals

There are many types of goals; short-term verses long-term; personal and corporate; critical and not- urgent. In this lesson we will explore the various types of goals!

Types Of Goals

Having a measurement system in place is an important aspect when creating goals. In this lesson you will learn how to measure success for each type of goal.

Define The Measurables

In this lesson we will look at laying out the tasks needed with timing, the resources required and the milestones and the period of review in order to create a plan for success!

Creating The Plan For Success

Fill out the goal setting template that can be found in the Resources Folder, for your own performance to be managed.

Section 3 Exercise: The Goal Setting Template Part 1

In this lesson you will watch a goal setting discussion between a manager and employee. After watching this lesson, think about how you would have a goal setting conversation with an employee!

Goal Setting Template Part 2
+ The Role Of The Manager Before Assessment
9 lectures 22:18

In this lesson you will learn about the importance of ongoing monitoring

The Need For Ongoing Monitoring

In this lesson you will explore the reasons for falling short of expectations and the role of a manager in the gap.

What Happens When There Are Gaps?

In this lesson you will learn about the types of feedback and timing as well as the nature of the feedback discussion outside of the performance review process and listening loudly!

Providing Feedback

In this lesson you will learn about the power of listening loudly and recognizing when you are a part of the problem.

Receiving Feedback

In this lesson you will learn about the mutual desire to improve; developmental opportunities and third party support!

Coaching For Performance

In this lesson you will learn about modelling behavior, extrinsic and intrinsic rewards and the importance of recognition!

Motivating Employees

In this lesson you will learn how to understanding employee aspirations and how to support alignment with future needs of the business. You will learn how to discover where an employees passion is and the importance of investment in formal development/skills training or on the job opportunities!

Employee Development

Download the attached resource and fill out your own development plan!

Template For Individual Development Plan Part 1

In this lesson we look at an example of an individual development plan discussion between a manager and employee. 

After watching this lesson, complete a development plan for yourself from your managers perspective.

Template For Individual Development Plan Part 2 And Exercise
+ The Formal Performance Review
10 lectures 16:03

In this lesson students will learn about the case for and against the annual appraisal process and alternative approaches.

Annual Appraisals Or Not?

In this lesson you will learn about self-assessment. You will also learn about review files, consolidating, measuring against goals established and the results to date!

Assessing Performance

In this lesson you will learn about 360 feedback and making the performance discussion mutual!

Requesting 360 Feedback

In this lesson you will learn about the use of rating systems and the potential impact on assessment and motivation!

The Use Of Rating Systems

In this lesson you will learn about the elements of a sample performance evaluation template.

Performance Evaluation Template

Once you've received your employees self-assessment it's time to have a conversation with your employee! In this lesson we look at the musts when it comes to having this conversation!

The Review Conversation Part 1

In this lesson we show you an example of a review conversation to refer to when you have your review conversation with your employees!

The Review Conversation Part 2

In this lesson you will learn about strong performers, marginal performers and under performers; the conversation and the details.

Conversation Differences Depending On The Level Of Performance

In this lesson you will learn about closing the loop and watching for completeness and status of long-term goals!

Setting New Goals

Complete a performance evaluation for yourself being totally honest.  What would you say to you?  

Section 5 Exercise
+ Difficult Topics
6 lectures 08:25

In this lesson you will learn how to validate a steady performers importance as well as their drivers and ambitions. We also look at recognition and rewards!

The Steady Performer

In this lesson you will learn the signs of burnout, how to monitor workloads and providing flexibility to your employees to keep them motivated and not overworked!

Watching For Burnout

In this lesson you will learn about setting goals and expectations for remote employees. You will also learn how to manage performance communication (operating rhythms), tracking performance and feedback.

Remote Employees

In this lesson you will learn about when it is time for an employee to leave and the role of performance management in that process.

Managing An Employee Out

In this lesson you will learn how to create opportunities for advancement. You will also learn how to be prepared to let go of top performers for their benefit and the overall well being of the company.

Managing An Employee Up

Given the attached descriptions, which difficult topic is being discussed or observed in each example?

Section 6 Exercise
+ Summary And Final Assessment
2 lectures 03:20

In this lesson Lorraine will cover the valuable key lessons to take away from this course as well as final thoughts on how to effectively manage performances.

Summary And Final Thoughts

Ask another individual to fill out the goal setting template attached, with you and practice laying out the goals and assessing those goals over a period of time. 

Final Assignment