
Learn core VoIP concepts and how to install, sell, and maintain reliable systems with four major metrics, testing tools, automated call quality monitoring, and remote diagnosis.
Nick Casamento, founder of Fluent Voice Networks, introduces a course on VoIP practices, including SIP trunking and PBX concepts, to minimize bad installs and their impact.
Calculate VoIP bandwidth using codecs like 7-Eleven; one-way is 87 kbps, round-trip 174 kbps, plus overhead, and plan for ISP limits and voice prioritization.
Explore VoIP latency, its definition in milliseconds, and how lower latency improves quality, with thresholds of 150 ms ideal and 250–300 ms annoying across multi-hop networks.
Explore jitter in VoIP as packet arrival times, and how jitter buffers reassemble streams to prevent audio gaps while aiming for under 10 ms jitter with spikes to 40 ms.
Explore packet loss as a critical VoIP metric, its impact on audio, causes like network congestion, and the goal of keeping loss at 1% or less.
Review the four major VoIP metrics—bandwidth, latency, jitter, and packet loss—and their tolerances, including five to forty milliseconds latency and up to one percent loss, to ensure reliable voice.
Explain MOS, the mean opinion score, and how it assesses VoIP call quality on the IP network, balancing subjective perceptions with objective measurements and 1–5 range guidelines.
Learn to test the four critical VoIP metrics—bandwidth, latency, jitter, and packet loss—starting at the network's internal edge, using ping test dot net and edge devices to localize issues.
Assess VoIP readiness by measuring download and upload speeds with a speed test, noting latency, jitter, and packet loss across multiple servers.
Learn to use the Visualware VoIP testing tool to simulate four concurrent calls, interpret jitter and packet loss, and assess SIP trunking or hosted PBX readiness.
Learn to test the exact path of voice traffic between locations using ping and trace route, measuring latency, jitter, and packet loss across the data path for voip reliability.
Learn to test voip metrics across two locations over time with ping and traceroute tools, using ping plotter for continuous, statistically relevant latency and packet loss insights.
Use ping and traceroute to measure latency, jitter, and packet loss during a long test, then interpret last-hop data to locate VoIP issues.
Diagnose VoIP issues by pinpointing internal versus external faults, collect test data, test from the ISP gateway, and coordinate with ISP and middle ISP to resolve.
learn to monitor voip systems remotely for call quality, uptime, carrier health, and ps health, using automated alerts to detect internet or hardware issues and resolve remotely.
Discover how to monitor VoIP call quality with edge devices, track key KPIs such as packet loss, delay, and jitter, and pinpoint root causes for efficient troubleshooting.
Monitor premise internet uptime and ISP health with practical tools. Quickly diagnose outages and keep customers informed without unnecessary site visits.
Discover how to use Kingdom’s WAN uptime tools to ping a premise router every minute, track uptime, latency, and packet loss, and trigger alerts via email or mobile app.
Automate real-time VoIP health monitoring by using edge routers to collect call quality metrics, send logs to Paper Trail, and trigger email or pager alerts when issues arise.
Come with me on a journey to VoIP fast-track success!
Do you want to become invaluable when it comes to installing and maintaining VoIP systems?
If your answer is yes, this course is for you!
VoIP is taking the world by storm, and if you are in the tech field you need to know what makes it tick. It's definitely not a "black box" - even if you're an experienced and seasoned tech this course will hold some extremely awesome tips and tricks you can use when installing and maintaining VoIP.
If your company is an MSP or Interconnect this invaluable information could lead to a big increase in your bottom line as you will be able to sell and install VoIP CONFIDENTLY!
You'll learn what makes VoIP work and what makes it NOT work, how to test specifically to make sure when you do install that your VoIP service works as your customers expect it to, and how to view call and network quality information in process remotely (even alerting you by phone or email if there's some trouble automatically) using tools that already exist and do not cost much.
You'll also learn a ton of tips and tricks when it comes to setting up certain systems.
This course is BRAND NEW, and I decided to release it early and continue to add on to it. Because of that, the price is drastically reduced right now.
Here's what will be added:
Building a Customer Profile
Testing
Maintenance
What Can Go Wrong After Setup
Networking
So, you've read this far! Thank you.
I have this course up for sale now at a steep discount because it contains the basics. I will be constantly adding new and extremely important material, and as I do the price of this course will go up. Don't wait until it does, if you click the "take this course now" button you will have all of the upcoming content for the lower price. You're not just buying what's here now, which is already extremely important information, you're buying what I'l be adding continuously!
Click the "take this course" button, top right, now - don't wait until the course goes up dramatically in price. Believe me it's WORTH IT for what you'll learn already, and what I'll be adding.
You'll be far more knowledgeable even after only watching the first few videos, and it gets better from there.
Companies are moving to VoIP, so you better understand what makes it work correctly before you get left in the dust!
Nick